Cunningham Covers Avaliações 

97
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A very smooth process ordering 3 covers for our new pergola. All 3 were slightly different with one having a zip door, another with a clear section and the last one a solid cover and all were made to... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Poor customer service. After being recommended this company and referring them to friends our cover ripped in multiple places after only one winter. I spoke to them and got a very rude response of 'w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish an excellent friendly and supportive service. Nothing was too much trouble. The product was a custom designed siding for our garden snug which was of excellent quality and fitted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service and product. I ordered from another online company that let me down and then I found these guys. So helpful on the phone and within two weeks I've received my pergola side panels and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

Cunningham Covers, the UK's leading manufacturer of Clever Protective Covers®. Founded in 1969, the company has grown to service customers in the fields of Agriculture, Aviation, Industrial, Residential, Oil & Gas, Aquaculture and much more. Our unique and bespoke manufacturing capabilities allow us to manufacture attractive and effective textile solutions, shipped across the globe.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

97 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(97)

21 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Garden cabana

Easy ordering with technical assistance and drawings made the finished article a very smart and accurate fit.
My thanks to the team at Cunningham Covers for allowing me to add the finishing touch to my garden cabana.
Best Regards
G

17 de julho de 2024
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you George for your review, we really appreciate it! We are delighted we could add the finishing touches to your garden cabana with a bespoke side panel.

Avaliado com 2 de um total de 5 estrelas

2 left sides

Got my pergola covers, seemed to be excellent until I went to fit them .2 covers for the left hand side !!! I ordered as per their website in which they showed pictures a right side + measurements, a left side + measurements and A front + measurements what did I get but 2 left sides????These people don't seem to understand that there's Not 2 left sides.!!!!! I have rang on quiet a few occasions and emailed but their understanding of my predicament is unbelievable.

10 de abril de 2024
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Dear Paddy, our sincerest apologies you feel we have not meet the standards of manufacturing your side panels. Customer design approval is required before manufacturing begins and products were made exact to these approved drawings. We are keen to come to a resolution on this matter and would like the opportunity to provide you with the products you require as previously discussed via telephone. We will be in contact to discuss further. Thank you.

Avaliado com 1 de um total de 5 estrelas

Useless, no response after confirming order

Useless, promosed to complete an order and gave a price .....then wouldn't respond to emails order was small (350 euros worth)

Ignorant and rude .......not professional when it comes to dealing with the small people,

Disgraceful

14 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Cunningham Covers

Dear Peige, we are sorry to hear your experience with our company was not the high quality standard we expect. We would like to investigate this further and provide the service we strive to maintain. If you could please call us on 028 7964 2638 or email directly to info@cunninghamcovers.co.uk we would like to resolve this with you. Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent!

Bit late with my review but have to laud this company for their excellent prices, design, help, speed of dispatch and product. Free delivery and they were extremely competitive. Delighted with the finished product.

14 de dezembro de 2023
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you so much Jane for your lovely review! I have shared your comments with the team and they are delighted to provide you with the quality service and products we strive for here at Cunningham Covers.

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Excellent service during my initial enquiry and agreeing detailed specification and drawings for gazebo panels for sides and front. Prompt delivery well within promised time frame.
The panels fitted perfectly on the gazebo; some details on size of stabilising bars and fitting them into the pockets at base of covers, were sorted out after further communication with the very helpful Sales Operations Dept.
Highly recommended.

18 de novembro de 2023
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Dear John, we thank you very much for your review and are delighted we could help deliver the gazebo panels you sought after. We aim to create high-quality bespoke products tailored to all applications and maintain great communication with our customers. Our team are very happy we could provide the cover just for you! Many thanks.

Avaliado com 5 de um total de 5 estrelas

Just fitted my canopy covers and…

Just fitted my canopy covers and everything was perfect with no issues what so ever, just like to say a huge thankyou to you and your team brilliant service and customer after service. Be proud of what youve achieved. Thankyou all

28 de outubro de 2023
Avaliação não solicitada
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Resposta da Cunningham Covers

Thank you very much Gary fo your wonderful review! We are delighted we could provide you with a canopy cover and provide an excellent customer service experience.

Avaliado com 5 de um total de 5 estrelas

Very Happy

We wanted covers to keep out wind/weather to our outdoor entertaining area. The original idea was to buy sufficient to cover two out of the three sides, moving around as required. However, when our initial order arrived, we were so pleased with them that we ordered the additional side. Here is where Cunningham exceeded our expectations. We had a party arranged at short notice and Finley pulled out all the stops and got them delivered in time. Thank you Finley and Cunningham.

27 de outubro de 2023
Avaliação não solicitada
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Resposta da Cunningham Covers

Thank you very much Mike for your fantastic review! We are delighted we could make the perfect covers in time for your party - your message has been shared with Finley and all the team.

Avaliado com 2 de um total de 5 estrelas

Useless at responding to a small company

Initial enquiry was picked up quickly and I was promised an email back with a quote within a couple of days. A week later I chased it and I was told over the phone that they're very busy in the summer season and people are away, I was asked to re-send my enquiry to a different member of staff who was available. A couple more weeks went by and I heard nothing. Chased again via email and was apologised to for the delays - I asked another question in reply to this email (which was sent 2 months ago) and have had no response. I agree with the reviews that have already been posted regarding small orders - they aren't interested! Don't bother unless you have a large order or are a major client

31 de agosto de 2023
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Dear Sam, we are sorry to hear your experience with our company was not the high quality standard we expect. We would like to investigate this issue further and resolve our communications going forward. If you could please call us on 028 7964 2638 or email directly to info@cunninghamcovers.co.uk we would like to resolve this with you. Thank you.

Avaliado com 5 de um total de 5 estrelas

Very good

Very good. Super quick response, I made a slight change, no trouble at all. They called me to finalise some details and make a suggestion I hadn’t thought of. Received the cover, put it on the trailer and I couldn’t have asked for anything better. A+ service

15 de outubro de 2023
Avaliação não solicitada
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Resposta da Cunningham Covers

Thank you very much Fraser for your lovely review. We are so happy to hear your cover is exactly what you wanted!

Avaliado com 3 de um total de 5 estrelas

Probably not the best company for small orders

I contacted the company for a quote for a gazebo side panel. Got a reply quickly with price, all good and speedy and I was happy with the price. However I had a simple question and a very slight size change requiring an amended quote before I placed the order. My email wasn't answered in two days so I phoned, I did feel the person I spoke to was rather disinterested and she said she was busy working through her email inbox. I advised I was going away in a couple of days and wanted to place the order before I went. I was told the updated quote would be sent and on pushing the query I had was answered. This was 12pm on Friday it is now 5.30pm Tuesday no updated quote received. It was simply a case of updating the size I think the fact that my order is a small one may have some bearing on the service received. I have now placed the order with a different company who were more responsive to my requests and got back to me today.

26 de setembro de 2023
Avaliação não solicitada
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Resposta da Cunningham Covers

We are very sorry Elizabeth if our customer service was not satisfactory in regards to your enquiry. Our sincerest apologies for this and we will investigate internally to improve our response times and customer communications. If you would like to discuss further, please contact us on 028 7964 2638.

Avaliado com 5 de um total de 5 estrelas

Cover for gazebo

Great product , fantastic service looks brilliant, 5 stars

24 de julho de 2023
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you very much Jeffrey for your lovely review.

Avaliado com 5 de um total de 5 estrelas

Bespoke 3 sides gazebo

We ordered 3 sides for our wooden gazebo, made to measure. After several changes to drawings we ordered and recieved the sides in the time frames given. Graham was fabulous from the beginning and the sides are quality. We had an issue with one side this year and the company and Graham went above and beyond to fix it. I am so impressed with their response and product I wanted to share as I know how difficult it can be ordering bespoke products.
Thank you Graham for restoring my faith in businesses

1 de junho de 2023
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you very much for your lovely review of our company. We are delighted we could provide you with the bespoke gazebo cover you were searching for. Your comments have been passed along to Graham and the wider team.

Avaliado com 1 de um total de 5 estrelas

Unless you are a major client don’t waste your time with these people.

After getting good service for a trailer cover last year I went back for another. After multiple conversations with the sales rep who always promised to call back and never did I realised that I was being lied to and that they just weren’t interested in my order but were too dishonest to say they were too busy to deal with me. This was beyond disappointing. It was insulting. Unless you are a large client shop elsewhere.

18 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant people to do business with

Brilliant people to do business with!
Trailer was measured meticulously and delivery was quicker than anticipated.
Needless to say the trailer cover was total quality.
Strongly recommend.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you Frank for your review. We are delighted you are happy with your trailer cover.

Avaliado com 1 de um total de 5 estrelas

Very poor service

I ordered 2 covers about 3 months ago. One was a simple box shaped cover and was delivered with no problems, the other was a canopy for a steam boat for which I supplied a detailed drawing. Without going into too much detail the whole experance was a nighmare! After 2 months of messages and phone calls it finally arrived but it was not to drawing and was the wrong material, so they made another received about 3 weeks later (more phone calls and messages). This one was nearly right so I accepted it.
If you need a cover made to a drawing do not use this company. Their stock range of box shaped covers may be ok.

23 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant experience from Cunningham…

Brilliant experience from Cunningham Covers. Needed a new cover for my trailer within a week and contacted these guys as other suppliers had lead times of weeks. The price was competitive and more importantly they could get me the cover in time. They completed exceeded my expectations both on delivery and service. I dealt with Peter who was fantastic. The final product was also excellent and fits like a glove. Cheers guys.

9 de junho de 2022
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you Darren for your great review. We are so glad to hear you love the trailer cover.

Avaliado com 5 de um total de 5 estrelas

Really happy from start to finish great…

Really happy from start to finish great professional service with plenty of advice if required. Good quality drawings to approve before you complete your order. Would highly recommend this company.

13 de dezembro de 2021
Avaliação não solicitada
logotipo da Cunningham Covers

Resposta da Cunningham Covers

Thank you very much Steve for your lovely review.

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