The Cushion Warehouse Ltd Avaliações 222

O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience was nothing short of amazing. I was really stuck on timescales due to a gallery needing my cushions. Davinia was friendly, polite and supportive from the start and very kindly arran... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. N... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the... Ver mais

Avaliado com 5 de um total de 5 estrelas

My favourite thing about this company, is the confidence I have for any future requirements. I’ll definitely shop again whenever I need more cushions. When shopping online, you can never tell what y... Ver mais

Detalhes da empresa

  1. Designer de interiores

Informação fornecida por fontes externas variadas

The Cushion Warehouse is a Sussex based luxury cushion manufacturer, serving the soft furnishings industry and private clientele.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

222 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My experience was nothing short of amazing

My experience was nothing short of amazing. I was really stuck on timescales due to a gallery needing my cushions. Davinia was friendly, polite and supportive from the start and very kindly arranged for two inners to be despatched to me within a couple of days!

Seriously, we rarely get this kind of service today.

Thank you to a company who cares!

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We wanted new overstuffed foam in our…

We wanted new overstuffed foam in our settee seat cushions. David and his team did a lovely job, recommending the best type of foam and wadding. Delivered on schedule. Very happy to recommend this company.

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would not order from this company again

I ordered 2 items on 23/November. The only options for payment were card details or bank transfer. I should have known this was are flag. On 27th November, I had to contact them as I had received no email that the items had been posted. (I had received goods from all over the world in this time that I had ordered on 23rd). The response was "This was picked up by our courier last night".Again the lack of any manners or customer service skills another red flag. I asked for a tracking number and received a fake one that was going to a different address or possibly didn't exist. I emailed this. A few hours later I received an email from Evri saying they were expecting my parcel. Then an email from this company saying they had sent the incorrect tracking number and gave me the real one. I personally would not buy from this company again. I felt that they did not respect me as a customer and I felt they were very rude and disingenuous after taking my money.

27 de novembro de 2025
Avaliação não solicitada
logotipo da The Cushion Warehouse Ltd

Resposta da The Cushion Warehouse Ltd

Hi Ingrid,

Thank you for sharing your feedback. We’re very sorry that parts of the ordering process caused frustration.

To clarify: your order was placed on 23rd November and delivered on 29th November, within our 7–10 working day turnaround. Our full delivery timescales can be found here: https://www.cushionwarehouse.co.uk/delivery-returns/

When a question was raised regarding the tracking number, we provided the details immediately. In our haste, there was a simple mix-up with the initial courier tracking number, which we corrected promptly along with an apology.

Regarding payment, we offer card and bank transfer options, which are secure and widely used.

We always aim to provide a smooth and positive experience for our customers, and we truly value your feedback, as it helps us to improve. We are sorry that we did not meet expectations and we hope to have the opportunity to provide an even better experience in the future.

Kind regards,
The Cushion Warehouse

Avaliado com 5 de um total de 5 estrelas

Perfect pillowcases!

We recently changed to orthopedic pillows. They need pillowcases smaller than standard size. This company made exactly what we needed. They fit perfectly and are a most comfortable fabric.
We have ordered more as spares. It takes a bit of time but definitely worth the wait.

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Made in England high quality, recommended.

I bought a King Sized pillow, handmade in Sussex and filled with wool, covered with cotton,
The price point was cheaper than other places online and instore yet much better quality being made in England.
The quality was excellent, extremely comfortable and high quality. I also received plenty of updates as so my order being delivered.

I recommend this company.

19 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice plump cushions

I bought the duck feather cushions size 20x20 and 22x22. Both came and was nice quality and good filling! Will be ordering more and do recommend.

16 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product, price and service

Excellent product (cushion inners), price and service from a good range on offer i.e. different fillings, soft/hard etc. I ordered a couple to try them out, was very happy so went back for four more to complete the set. Happy customer! Thank you Cushion Warehouse.

31 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Bought some cluster fibre cushion pads to replace the feather ones in my Loaf velvet covers . The pads were too bulky as I like a squishy look ,so I undid a few inches of a seam and removed some filling . They now look and feel just like feather but there's no dust or feathers poking through the fabric .Perfect !

10 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wool cushions are fabulous!

I bought eight of these wool cushion pads as replacements. They are superior in every way and I am thrilled with them. They are firm, plump and comfortably supportive and beautifully made - it was important to me to support a British company that manufactures in the UK, and I am delighted with the service, the speed of delivery and the finished items. They are worth every penny and I can't recommend these cushion pads or this company more highly.

16 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent fast service

Excellent fast service, quality items. I like that the cushions pads I have purchased don’t arrive vacuum packed flat. Recommended seller who I’ve brought from on multiple occasions.

13 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely Product

I ordered 17 inch square wool filled cushion pads. The product is excellent. It is really well made. My cushions are really well filled and look lovely. I am so pleased with the product that I have ordered som.more !

13 de maio de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

They have stated in a couple of emails…

They have stated in a couple of emails few months apart that they have discontinued the cover make up service, however their website is still not updated thus misleading customers. I ordered sample fabrics for which I paid for and now I cannot use.

7 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top shelf everything

Slightly convoluted ordering process - old school.

However the customer service is impeccable. Quick replies, very professional and quick dispatch.

The quality of the goods ordered and materials used is second to none. The value is excellent!

Very very pleased.

I can't recommend this company enough.

23 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An excellent company highly recommended

I was so pleased to find a family company who could hand make cushion pads to the exact size I needed and with an excellent choice of filling and a very helpful person to answer the phone when I had a sizing query. The website is very good so I placed an order for 4 quite large cushion pads, 3 filled with both feather and down for lovely squishy comfort on a sofa and chair and a firm one in hollow fibre for a desk chair. The order arrived and I was truly delighted with the quality and wouldn’t hesitate to recommend this company for all your cushion pad needs.

30 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent cushion inserts.

I ordered 2 cushion inserts of unusual dimensions and there was a very good choice of materials. Mine came on time and are excellent quality. They are both very comfortable and I feel they will last well. It's easy to recommend this company and I will definitely buy from them again.

19 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent quality

I have used the cushion filling for a very long time now and it is always of the highest quality and that make it easy to use for cushion, toys and much more - add to that a fuss free efficient delivery - great company, great product.

15 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant quality products

Brilliant quality products, well made and from a British company. Their sizing is carefully thought out to ensure your cushions are at their plumpest! Delivery is not the fastest out there but is still very reasonable, and for the quality of product and being able to support a small business its very worth it the extra couple of days! Highly recommend and will be coming back to The Cushion Warehouse in future.

16 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent foam cushion infill

Excellent, prompt service at a reasonable price. They also took note of my additional instructions. Foam cushion infill is an excellent fit and the arm chair is comfortable and looking like new.

24 de outubro de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais