Customer service is online only and no accommodation for late arrivals
Customer service is online only and they do not accommodate for late arrivals. 5 to 8 business days is stated when processing the order but in the email they replied it is 3 days processing and 7 days in production. You can expect your order to arrive within 2-3 weeks after placing your order. I did not have the order in time for a gift. I ordered 4/27/26. It's is 5/11. More of an international shipping and not US local.
Resposta da Custom Canvas Online
Hi Ashlie,
Thank you for your feedback.
We are sorry to hear that your order did not arrive in time for your gift.
However, after checking our records based on the information provided in this review, we are unable to locate a matching order in our system. We also cannot find any email communication from you regarding the delivery timeframe mentioned.
Could you please provide your order number and the email address used for the order so we can investigate this properly? Once we receive these details, we will be happy to review the matter further and assist you accordingly.
Kind regards,
Custom Canvas Online Support Team
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Update:
During our further review, we found a review posted under the name Ashlie B. on Cstm Canvas’s business profile on another independent review platform, describing the same order date and delivery experience.
Cstm Canvas is a separate company and is not affiliated with Custom Canvas Online. Based on the information currently available, it appears that the order mentioned in this review may have been placed with Cstm Canvas rather than with us.
We kindly ask you to check the business name shown on your order confirmation. If the order was placed with Cstm Canvas, we would appreciate it if you could remove this review from our profile and direct your feedback to the correct company.
Thank you for your understanding.
Kind regards,
Betty
Custom Canvas Online