Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work... Ver mais
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Veja o que dizem as avaliações
Our service engineer called ahead. Was punctual and introduced themselves at the door. He put foot covers on before coming in. He is very knowledgeable and informative, he serviced the boiler, pump an... Ver mais
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Engineer turned up earlier than scheduled not a problem done the service and replaced a faulty sensor which has properly saved me a call out and extra labour costs very happy with the service would... Ver mais
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I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Ver mais
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Detalhes da empresa
- Empresa de Aquecedores
- também em
- Eletricista
- Encanador
- Engenheiro de Petróleo e Gás
- Fornecedor de Ar Condicionado
- Prestador de serviços de climatização
Escrito pela empresa
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Escrito pela empresa
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Informações de contato
9 Somers Road , CV22 7DB, RUGBY, Reino Unido
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Your engineer Scott was very efficient
Your engineer Scott was very efficient. Worked cleanly and left the boiler in pristine condition. He was very thorough. Full marks.
17 de julho de 2026
Resposta da Custom Heat & Cool
Thank you for taking the time to leave such a positive review. It's great to hear that Scott worked thoroughly and left everything in such good order — taking care of a customer's home is something we take real pride in. Full marks gratefully received!
The Custom Heat Team
Resposta da Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you found our service professional — that's exactly the standard we aim to deliver every time.
The Custom Heat Team
Resposta da Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you were happy with the service, and we hope to be of assistance again in the future.
The Custom Heat Team
Annual Service
Everyone on Reception are lovely to deal with and extremely helpful. The service engineer who visited me this time was Ruby, who I cannot praise enough. That said, all the engineers have been wonderful. Only difference being that Ruby explained things in more detail. I would highly recommend Custom Heat.
17 de julho de 2026
Resposta da Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's brilliant to hear that Ruby took the time to explain things clearly, and we'll be sure to pass your kind words on to her and the rest of the team. We're glad every visit has left a positive impression, both with our engineers and the reception team.
The Custom Heat Team
Excellent system and service
The service was great from initial discussion to final hand over of our a/c system.
The installation guys were excellent. Friendly, tidy, cleaned up as they went along.
Installation took place during the recent period of extrme heat, but they stuck to the task.
Very delighted with our system and with Custom's staff.
9 de julho de 2026
Resposta da Custom Heat & Cool
What a great review to receive — thank you for taking the time to share your experience with us. It's brilliant to hear the installation team kept things tidy and pressed on through what was a genuinely tough spell of weather to be fitting an air conditioning system. We hope you enjoy every cool moment of it!
The Custom Heat Team
Professional service as always from…
Professional service as always from Custom Heat. Arrive on time, polite and friendly. Always leave things neat and tidy. Pleased to see a lovely lady engineer too.
16 de julho de 2026
Resposta da Custom Heat & Cool
We really appreciate you taking the time to leave this review, and it's brilliant to hear we've been able to maintain the standard you've come to expect from us. Punctuality, tidiness, and a friendly manner matter a great deal to us, so it's good to know that's coming through. We're also delighted the team is representing the full range of talent we have here at Custom Heat!
The Custom Heat Team
Engineer came on time
Engineer came on time. Polite & friendly. Asked relevant questions, came across as genuine.
16 de julho de 2026
Resposta da Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear our engineer arrived on time and made a good impression — asking the right questions and coming across as genuine is exactly what we'd hope for. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
From consultation to instalation less…
From consultation to instalation less than 2 weeks.
Unit installed by Isaac, very professional pleasant young man.
Isaac's attention to detail was exemplary.
Explained the system and procedures
9 de julho de 2026
Resposta da Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear the whole process from consultation to installation came together so smoothly within a fortnight, and that the attention to detail and clear explanation of the system made such a good impression. We'll be sure to pass your kind words on to Isaac.
The Custom Heat Team
Staff good at Rugby Store very nice and…
Staff good at Rugby Store very nice and fair advice
28 de maio de 2026
Resposta da Custom Heat & Cool
We really appreciate you taking the time to share this. It's great to hear the team at our Rugby store were helpful and gave you honest, straightforward advice — that's exactly what we aim for. We hope to see you again soon.
The Custom Heat Team
Rob was very helpful in solving the…
Rob was very helpful in solving the problem and made a good job of the repair.
8 de julho de 2026
Resposta da Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that Rob was able to sort the problem and leave you with a solid repair. We'll be sure to pass your kind words on to him.
The Custom Heat Team
New boiler installation
New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
14 de julho de 2026
Resposta da Custom Heat & Cool
Thank you for taking the time to leave this review. We're really pleased the installation went smoothly and that everything was left neat and tidy — that attention to detail matters to us. It's great to hear the Worcester Bosch FastTrack service got you up and running so quickly.
The Custom Heat Team
Air conditioning, just the ticket.
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job despite the hot working conditions. They made sure we knew what they were doing at every stage, cleared up promptly and also took great care to make sure they didn't let our house cats out, which was above and beyond. We love our lovely cool house, I can highly recommend them.
13 de julho de 2026
Avaliação não solicitada
Resposta da Custom Heat & Cool
What a lovely review to read — thank you so much for taking the time to share it. It's brilliant to hear the team kept you fully informed throughout, left everything tidy, and even kept a careful eye out for your cats! We hope the air conditioning brings you many more cool, comfortable days ahead.
The Custom Heat Team
Combo Boiler changeout
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly.
Heating Surveyor arranged site visit for quotation and work carried out the following day. Installation Engineers were very professional and helpful with advice answering any questions.
The whole process was simple and made easy by everyone involved at Custom Heat. I would recommend this company highly and thank them for their professional service.
10 de julho de 2026
Avaliação não solicitada
Resposta da Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear the whole process, from the survey and quotation through to the Worcester boiler installation, came together so smoothly and quickly. We're pleased the installation engineers were able to answer your questions and make everything straightforward. Your recommendation means a great deal to us and we'll be sure to pass your kind words on to the team.
The Custom Heat Team
Resposta da Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you found our service excellent and our team helpful — that's exactly what we aim for. We look forward to being there whenever you need us again.
The Custom Heat Team
Very good efficient & thorough service
Very good efficient & thorough service. Would definitely recommend
3 de julho de 2026
Resposta da Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the service was efficient and thorough, and your recommendation means a lot to a family business like ours.
The Custom Heat Team
Resposta da Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear that our team communicated well and that you found their experience helpful. We look forward to being on hand whenever you need us.
The Custom Heat Team
Custom boiler service
Engineer was on time did a thorough boiler service and left house clean and tidy.
30 de junho de 2026
Resposta da Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear the engineer arrived on time, carried out a thorough service, and left everything neat and tidy — just as it should be.
The Custom Heat Team
Easy to book grass feedback whilst…
Easy to book grass feedback whilst performing the work
30 de junho de 2026
Resposta da Custom Heat & Cool
We really appreciate you taking the time to leave this feedback. It's great to hear that booking was straightforward and that you were kept in the loop whilst the work was being carried out — that's exactly how we like to operate.
The Custom Heat Team
A great service experience
Booking my service was simple and customer services were helpful and friendly. The engineer arrived on time and was professional and respectful of my property. He was very helpful and showed me how to remove and clean the air filters.
29 de junho de 2026
Resposta da Custom Heat & Cool
Thank you for taking the time to share this — it's great to hear the whole experience went smoothly from booking through to the visit itself. It's particularly pleasing to know the engineer took the time to walk you through cleaning the air filters, as we always encourage our team to leave customers feeling confident with their system.
The Custom Heat Team
Good service pleasantly done
James Lawson was very pleasant and carefully serviced my boiler. He was very methodical.
A pleasure to have him here. I think the cost was reasonable.
6 de julho de 2026
Resposta da Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the boiler service was carried out carefully and methodically, and that the visit felt like a genuinely pleasant experience. We're pleased you found the pricing reasonable too.
The Custom Heat Team
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