We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Ver mais
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Veja o que dizem as avaliações
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, t... Ver mais
A empresa respondeu
It was clear and easy to buy exactly what I wanted. It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.
A empresa respondeu
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Ver mais
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Detalhes da empresa
Escrito pela empresa
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Informações de contato
London, Reino Unido
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4,8
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We ordered a custom neon light for a…
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we needed it processed quickly if we wanted to arrive for his leaving drinks. They very kindly sped up the whole process and we received the really lovely light exactly on time.
1 de outubro de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Caroline, Thank you so much for taking the time to share your great review with us! We are so happy to hear that you had a brilliant experience, and that we were able to meet your deadline for the leaving party. The team at Custom Neon® is thrilled that you are so happy with the sign!
Excellent experience
It was clear and easy to buy exactly what I wanted.
It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.
19 de dezembro de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Angela! Thank you for taking the time to write this review. We are so pleased to hear you love your Custom Neon sign. All of our LED neon light signs are handmade from LED neon light tubes which is why we allow time to create your perfect sign! Your dinner parties sound fabulous! Thanks so much for sharing your experience with us.
Amazing sign
Amazing sign, exactly how I imagined it, very well made and excellent quality. Would definitely recommend
5 de julho de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Isia! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
Perfect for the feature wall in my tanning salon
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, the price was fair and the delivery time was much faster than the estimated lead time. I will be using this company for future projects I have in mind for my business. My only criticism is that as the sign was large it would have been easier to mount it alone if some kind of template was provided to mark out the wall holes.
5 de março de 2026
Avaliação não solicitada
Resposta de Custom Neon®
Hi Alex, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We strive to ensure our customers receive the highest quality product on the market, nevertheless you’ll notice our prices are much better than our competitors. Thank you for your feedback, we'll make sure to pass this along.
Terrible Warranty Service
we bought the sign, after we custom made it and it looked beautiful in our restaurant for approximately 10 months, after that we had multiple issues with the wiring and we emailed and called multiple different times. We also texted the company. They are promising us an email from Amazon for new wiring and a adapter. That was over two weeks ago and they will not answer the phone or any emails at all.
26 de novembro de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Big Fellas Ice House. We cannot see any details for an order from the information provided in this review. We wouldn't normally refer Amazon products; our production factories look after any issues if they were to arise. Our products include a two year warranty that covers electrical components when used appropriately. To best assist, could you please review this for us and if it is Custom Neon that you’re dealing with, please email info@customneon.com so that we can find a solution for your sign promptly.
kitchen neon rocks!
We got a lovely neon sign for our kitchen. It really adds a bit of glamour; company were great and the product is good too. Very satisfied customer
18 de setembro de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Maggie, Thank you so much for this great review, we really appreciate your valuable feedback! We’d love to see photos in your kitchen space, Don't forget to tag us @customneon 💡
Excellent!
Indulgent Christmas present for my daughter; bespoke design, delivered on time and very well packaged!
23 de dezembro de 2024
Avaliação não solicitada
Resposta de Custom Neon®
Hi Chris! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and we hope your daughter loves her LED neon sign! 💡
Review for Custom Neon (Trustpilot)
Review for Custom Neon (Trustpilot)
I’m absolutely thrilled with my new Custom Neon sign! From start to finish, the process was smooth, and the team were a pleasure to work with. They were responsive, helpful, and made sure everything was just right.
The quality of the sign is fantastic – vibrant, well-made, and exactly what I had envisioned. It’s added a real wow-factor to the space, and I’ve already had so many compliments on it!
Thank you again to the Custom Neon team – I wouldn’t hesitate to recommend you and will definitely be back if I need another sign in the future!
Sally
27 de junho de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Sally, Thank you so much for your 5-star review! 💡 It is such valuable feedback you have given us & we have passed it on to them to celebrate their great customer service! The team at Custom Neon is thrilled that you are so happy with your sign! Please let us know what we can do for you in the future!
Great customer service and Brilliant…
Great customer service and Brilliant product - were super happy with the sign.
29 de maio de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Caroline! Thank you for taking the time to write this review. We are so pleased to hear you love your Custom Neon sign. We truly appreciate the feedback. We’d love to see photos in your space, Don't forget to tag us @customneon 💡
Resposta de Custom Neon®
Hi Pauline! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
Wedding Centrepiece of Dreams
Wow. All that can be said is wow. Could not be happier with the lights . The quality and durability is top shelve stuff. Its so good I've got 2 massive ones. One I got for my wedding and one gave as a gift. Super easy to use online and quick delivery. Top Marks . Eternally grateful for being the centre piece to my wedding.
13 de maio de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Paz! Thank you for taking the time to write this review. We are so pleased to hear you love your Custom Neon sign. We are happy it helped light up an already glowing day for you! Thanks so much for sharing your experience with us!
Excellent
I bought my husband a sign from Custom Neon for his birthday. It was so easy to pick a design, colour and type of sign on the website.
Delivery was quick and the sign was just exactly what I wanted. It looks great and he was delighted!
I’d highly recommend.
29 de agosto de 2024
Avaliação não solicitada
Resposta de Custom Neon®
Hi Lesley, Thanks so much for sharing your experience with us. Can’t wait to see your sign lit up in your space! Don't forget to tag us @customneon 💡
We have been very impressed with the…
We have been very impressed with the customer service provided by Custom Neon. We made adaptations to our design, and they were happy to accommodate these and provide revised drawings and prices. Now that the sign is up, it is making a good impact, and has become a talking point!
16 de abril de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Alan, Thank you so much taking the time to share your great review with us! We are so happy to hear that you had a brilliant experience, and that you were able to design the sign exactly the way that you envisioned. The team at Custom Neon® is thrilled that you are so happy with your sign!
Excellent service
Excellent service, quicker turnaround than expected and fantastic product. Really happy with it
1 de março de 2025
Avaliação não solicitada
Resposta de Custom Neon®
Hi Lindsey! Thank you for taking the time to write this review. We are so pleased to hear you love your Custom Neon sign. All of our LED neon light signs are handmade from LED neon light tubes which is why we allow time to create your perfect sign! Thanks so much for sharing your experience with us!
Resposta de Custom Neon®
Hi Mark! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
Bar sign
Helpful team. Sign was delivered ahead of schedule. Only concern was where the sign was made, China. I thought it was a UK Company.
10 de fevereiro de 2025
Resposta de Custom Neon®
Thanks for the great review, Max! What a great gift idea, we hope they love their LED neon sign! While we have dedicated support, design, and manufacturing teams in Los Angeles, Australia, London, and Shanghai, where your sign is made depends on the requirements and timeframe of your order. Rest assured, we maintain the same exceptional quality across all of our manufacturing facilities. We are sure the sign will light up the bar! We really appreciate your business.
STAY FAR AWAY FROM THIS COMPANY!!!
I told my assistant to order a sign for our revamped breakroom and it was horrible quality and came slightly damaged. I actually told her specifically not to use this company due to the bad reviews but she misheard me. After a series of emails from my accounts manager trying to get a replacement he was essentially told that because we couldn’t prove we didn’t break it (huh???) they would not replace it. I have since looked over the emails and they are incredibly rude and condescending. I ended up ordering from somewhere else and it was perfect and arrived so quickly! It is everything this company isn’t.
This was a few months ago and I don’t have the details they are asking for below…so watch them say “We don’t have records of you being a customer”
19 de setembro de 2024
Avaliação não solicitada
Resposta de Custom Neon®
Hi W. Stone. We are sorry to read your review. The experience you have described is not the way Custom Neon operates as a business, which is quite apparent when reading through our 200+ 5 star reviews.
It is difficult to discuss the comments and understand what is described without any information about the order. We strive to assist our customers as best we can, this is always our top priority; especially if a sign was to arrive damaged. This leads us to believe you may have accidentally left this unsatisfied review on the wrong companies Trust Pilot.
Great service and communication
Great service and communication, fast delivery.
The neon itself is absolutely fabulous, the colours are amazing
4 de janeiro de 2025
Resposta de Custom Neon®
Thank you so much for your review, Tash!
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