We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Ver mais
A empresa respondeu
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, t... Ver mais
A empresa respondeu
It was clear and easy to buy exactly what I wanted. It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.
A empresa respondeu
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Ver mais
A empresa respondeu
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
London, Reino Unido
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we needed it processed quickly if we wanted to arrive for his leaving drinks. They very kindly sped up the whole process and we received the really lovely light exactly on time.

Resposta de Custom Neon®
It was clear and easy to buy exactly what I wanted.
It was a retirement present to myself and i love it. Its in my dining room and people who come to dinner often open up and talk about their lives.

Resposta de Custom Neon®
Amazing sign, exactly how I imagined it, very well made and excellent quality. Would definitely recommend

Resposta de Custom Neon®
I used these guys as their online design tool was the only one I could find that was compatible with my phone. The process was simple, the sign is of excellent quality, the cable length is suitable, the price was fair and the delivery time was much faster than the estimated lead time. I will be using this company for future projects I have in mind for my business. My only criticism is that as the sign was large it would have been easier to mount it alone if some kind of template was provided to mark out the wall holes.

Resposta de Custom Neon®
we bought the sign, after we custom made it and it looked beautiful in our restaurant for approximately 10 months, after that we had multiple issues with the wiring and we emailed and called multiple different times. We also texted the company. They are promising us an email from Amazon for new wiring and a adapter. That was over two weeks ago and they will not answer the phone or any emails at all.

Resposta de Custom Neon®
We got a lovely neon sign for our kitchen. It really adds a bit of glamour; company were great and the product is good too. Very satisfied customer

Resposta de Custom Neon®
Indulgent Christmas present for my daughter; bespoke design, delivered on time and very well packaged!

Resposta de Custom Neon®
Review for Custom Neon (Trustpilot)
I’m absolutely thrilled with my new Custom Neon sign! From start to finish, the process was smooth, and the team were a pleasure to work with. They were responsive, helpful, and made sure everything was just right.
The quality of the sign is fantastic – vibrant, well-made, and exactly what I had envisioned. It’s added a real wow-factor to the space, and I’ve already had so many compliments on it!
Thank you again to the Custom Neon team – I wouldn’t hesitate to recommend you and will definitely be back if I need another sign in the future!
Sally

Resposta de Custom Neon®
Great customer service and Brilliant product - were super happy with the sign.

Resposta de Custom Neon®
Wow. All that can be said is wow. Could not be happier with the lights . The quality and durability is top shelve stuff. Its so good I've got 2 massive ones. One I got for my wedding and one gave as a gift. Super easy to use online and quick delivery. Top Marks . Eternally grateful for being the centre piece to my wedding.

Resposta de Custom Neon®
I bought my husband a sign from Custom Neon for his birthday. It was so easy to pick a design, colour and type of sign on the website.
Delivery was quick and the sign was just exactly what I wanted. It looks great and he was delighted!
I’d highly recommend.

Resposta de Custom Neon®
We have been very impressed with the customer service provided by Custom Neon. We made adaptations to our design, and they were happy to accommodate these and provide revised drawings and prices. Now that the sign is up, it is making a good impact, and has become a talking point!

Resposta de Custom Neon®
Excellent service, quicker turnaround than expected and fantastic product. Really happy with it

Resposta de Custom Neon®
Helpful team. Sign was delivered ahead of schedule. Only concern was where the sign was made, China. I thought it was a UK Company.

Resposta de Custom Neon®
I told my assistant to order a sign for our revamped breakroom and it was horrible quality and came slightly damaged. I actually told her specifically not to use this company due to the bad reviews but she misheard me. After a series of emails from my accounts manager trying to get a replacement he was essentially told that because we couldn’t prove we didn’t break it (huh???) they would not replace it. I have since looked over the emails and they are incredibly rude and condescending. I ended up ordering from somewhere else and it was perfect and arrived so quickly! It is everything this company isn’t.
This was a few months ago and I don’t have the details they are asking for below…so watch them say “We don’t have records of you being a customer”

Resposta de Custom Neon®
Great service and communication, fast delivery.
The neon itself is absolutely fabulous, the colours are amazing

Resposta de Custom Neon®
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.