DAMAC Properties Avaliações 411

Mumtaz Ali and his team from whitespot very hard working team they are professional as they know how to facilitate there customers
special thanks to Engineer Arshad from damac
Thanks a lot! 😊

DLP team - Eng Muneesh
I would like to sincerely thank Eng. Muneesh for his outstanding support. He gave great attention to my request through the app and made every effort to tailor the timing around my travel schedule, which I truly appreciated.
The repairs were carried out swiftly and with excellent attention to detail. His professionalism, responsiveness, and commitment to quality service made the entire experience smooth and stress-free.
Highly recommended

DLP ENG ARSHAD TANVIR
Everything is good and fixed very soon

Good work done by Damac engineers

Dlp eng arshad team tanvir quadir

DLP Engineer Arshad and sansaar ali and kadir they are doing good i have never ever seen quick service. They are doing great Job. Best offer luck all really appreciated your work and support

Quick action. Amazing team, my issues were sorted out with this great team. Mr. Tanveer supervision was amazing, as always he did the best.

Raed and his team looked after us, he led the maintenance very professionally.

Special thanks to Eng. Muneesh and Rinoos for their exceptional service and follow up. Having stayed in Damac for over 5 years, I find their response level and dedication to complete the job as above the standard. Thanks again to both and the damac team.
446, Victoria 2.

Flo Rashad and Sansa Ali he did fixed my problem very quickly and fast
Great job

Mr Arshad dlp engrener and his team prashant and nikali
Thanks

Dlp eng ardhad tanvir and quadir
, these guys made the job to be done. Best regards for allnof them

i have emailed the collections team and welcome call team you don't get any response my agreement has incorrect details on there despite informing them on the welcome call and it seems the feedback surveys are being some how done on my behalf by someone else as when u click the survey email it says already completed I also have a missing payment which still has not been allocated yet and its has been over a 2 weeks already nobody has given any feed back from the collections team
my unit details DICB/SD540/E167X03.
update on this review the team has now made contact and i am just awaiting a response once done i will update my feedback hopefully my experience will be positive god willing
CURRENT UPDATE -THE MATTER IS NOW RESOLVED SUCSESFULLY HOWEVER I AM STILL AWAITING CLARIFIACTION IF THE AGREEMENT WILL BE SENT TO MY CORRECT ADDRESS AND IF THE UQOOD DETAILS WILL HAVE MY CORRECT HOME ADDRESS ON THEIR IF NEEDED, AND CURRENTLY I AM STILL AWAITING A SIMPLE CONFIRMATION TO INSURE THAT NO IMPORTANT DOCUMENTS HAVE BEEN SENT TO THE INCORECT ADDRESS THAT WAS ON THE FINAL AGREEMENT PREVIOUSLY, THIS TICKET WAS ORIGONALLY OPENED ON THE 27TH OF JAN THEN RE-OPENED ON THE 11TH FEB ON THE DAMAC APP AND TODAY IS THE 21ST FEB 2026
OKAY THANK YOU FOR YOUR RESPONSE PLEASE NOTE IT HAS BEEN OVER A MONTH THE SUPPORT TICKET IS STILL OPEN AND YET NO CONFIRMATION IF ANY DOCUMENSTS WERE SENT TO THE INCCORECT ADDRESS

DLp engineer arshad and asansar Ali team was good work

Thanks to mr Arshad dlp engener and prashant its was very efficient and took care of evertyhing very fast.

We continuously have problems with our downstairs wc, it continues clogging even if we just flush it (just water). Every time this happens we have to open a ticket on the DAMAC Living app to report the problem. It was “fixed” already countless times, but the problem keeps on coming back. We were told that there is a fan that blocks the pipes from flushing properly, but nobody is willing to fix this. We got to the point that the company who is supposed to fix this refuses to carry out the job. All of this is so ridiculous, it’s a brand new house, a few months old and still under the builders warranty.
A very unsatisfied customer

I had an amazing experience and Tanvir was very professional and helpful in fixing any issues I had with my unit. Always on time and best service 👌

I live in a brand-new DAMAC villa that is still under warranty, and the after-sales support has been an absolute nightmare. The build quality is very poor and getting defects fixed has been one of the most frustrating experiences I have had in years.

For weeks I had to chase the DLP team for basic help with broken items and obvious defects. Calls were not returned, messages were ignored and I kept receiving delays and empty promises. The only time anything really moved was after I escalated the matter several times, including to DLD. Suddenly, within a few days, many issues were addressed and at the same time I was pushed to leave positive reviews and to close my official case. I closed the case in good faith because I thought they finally wanted to help properly.

On 12 December 2025, the DAMAC employee Khaja Arif asked me to post a positive Trustpilot review and even sent me the exact text to copy and paste, including the “DLP” wording and employee names. He also asked me to send him a screenshot after I posted it. These are the word for word WhatsApp messages I received:

“If you can Please write as mentioned below and submit - it’ll be great help.

“ Thanks to DAMAC DLP team - khaja arif for following up on my works and closing the issues. Mr Rizwan Syed Ali - Team lead for meeting with me directly and provided a confidence that I can be safe hands. Really and greatly appreciated the DLP teams efforts to make us happy”

Please share me the screenshot once review submitted.”

I can prove everything I’m saying with screenshots of this conversation. Unfortunately Trustpilot does not allow attachments in reviews, but I can provide the screenshots to Trustpilot or the relevant authorities if requested.

What I find especially concerning is how many positive reviews here mention the “DLP team” and name employees personally. People should be careful when interpreting those reviews. A normal customer usually does not even know staff names. The employees do not wear name tags and often do not introduce themselves. And no customer would know that they call themselves “DLP team” internally unless they were told. You only learn this term when they pressure you to mention it positively. The number of reviews that name staff and praise the “DLP team” reads like a pattern, not like genuine customer feedback. If you look at serious companies, it is actually rare to see positive reviews that mention employees by name. With DAMAC it seems to be standard practice. Make of that what you will.

Today is 21 January 2026. After the case was closed, the support stopped again. I am back to being ignored while defects are still pending in a brand new villa. It is a shame that everything has to escalate like this. Now I have to report it again to DLD and I will also hand the matter to my lawyer. From my experience, it feels like they drag things out on purpose, and I am seriously concerned they delay until the warranty period runs out.

I am an entrepreneur from Germany. I understand that standards and processes can differ from country to country, especially in construction, and you cannot always expect German standards. But what DAMAC delivers and how they handle warranty support is on a completely different level, far below any reasonable expectation.

What makes it even more suspicious is the Trustpilot score itself. On 12 December 2025, DAMAC was around 3.1 here. Today, on 21 January 2026, it shows around 4.5. A jump like that in just about a month, combined with a sudden flood of overly positive reviews mentioning “DLP team” and naming employees, is very hard to ignore. Their plan to mislead people seems to be working.

Completely unprofessional and dishonest. Be very careful with DAMAC. Honestly, stay away from DAMAC. And if you have already bought and it’s too late, and you start seeing how they treat you, open a case with DLD and involve a lawyer as early as possible. Otherwise you will just be delayed and “managed” until, in the worst case, your warranty period is over.

Thanks toDLP Engr Mr. Arshad and Prashant for their service. I always recommend their job