Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Ver mais
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Veja o que dizem as avaliações
Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Ver mais
During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!
Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.
Detalhes da empresa
Escrito pela empresa
Online store for Lighting
Informações de contato
44 rue beaurepaire, 49100, Angers, França
- 978-678-4855
- hello@dazuma.us
- dazuma.us
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The 12x12 fixtures mounted great on top…
The 12x12 fixtures mounted great on top of the stone column. The fixtures were built strong and they look great.
I ordered the product I liked easily…
I ordered the product I liked easily and quickly.
Dazuma has great customer service
Dazuma has great customer service, we love the look and the quality. They were very helpful in assisting us with any issues.
Beautiful materials to choose from
Beautiful materials to choose from, variable pricing, website immaculately done. Will order from you again...
Terrible Quality
Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!
Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.

Resposta da Dazuma
Good lights
Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.
I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.

Resposta da Dazuma
Outstanding customer service
Outstanding customer service! Professional and courteous. Knowledge base for navigation of the site and product inquiries shined.
Beautiful lighting I want all of them
Beautiful lighting I want all of them
I thoroughly loved the fan
I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel

Resposta da Dazuma
Easy browsing and easy checkout !
Easy browsing and easy checkout !
The lights look beautiful at night
The lights look beautiful at night
Nice modern design product
Nice modern design product, fast shipping, well packaged. Have not installed yet.
Great quality and service
The responses to questions were very clear and fast. Product was of excellent quality
This is my 3rd purchase i love the…
This is my 3rd purchase i love the light fixture for indoors and outdoors.
Love the Round Mountain wall sconce.
Love the Round Mountain wall sconce.
Waiting for the snow to melt to get it placed outside. Can hardly wait, it’s going to look awesome!
Amazing customer service
I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.
Love the lights
Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz
Responsive to questions during the…
Responsive to questions during the purchasing process.
Not so great
Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it

Resposta da Dazuma
Only interaction thus far is the…
Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.
Thank you,
Terry
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