Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Ver mais
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Veja o que dizem as avaliações
Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Ver mais
During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!
Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.
Detalhes da empresa
Escrito pela empresa
Online store for Lighting
Informações de contato
44 rue beaurepaire, 49100, Angers, França
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4,4
Excelente
554 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
After three years of searching for a…
After three years of searching for a ceiling fan, you definitely delivered what I was looking for…..
21 de janeiro de 2025
Avaliação não solicitada
Many items to choose from
Many items to choose from, many different styles. Easy to purchase the items.
19 de janeiro de 2025
Avaliação não solicitada
These reviews are nonsense
These reviews are nonsense. Go to Yelp and search Dazuma.
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Good customer service
I had to contact the company for a delivery issue and the customer service was excellent in trying to find a solution.
1 de janeiro de 2025
Avaliação não solicitada
I have never ordered anything so I…
I have never ordered anything so I won't be able to tell you exactly how I feel until I get and install the products. I was a little upset about not getting the 10% off because I did not see the email until I ordered. It would be nice to receive the discount.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Cool product
Great customer service. The wooden lights are a very cool/unique product.
10 de janeiro de 2025
Avaliação não solicitada
Awesome in every way!
Great selection of products and impeccable customer service. Will buy from again!
9 de janeiro de 2025
Avaliação não solicitada
At first I was skeptical as it seemed…
At first I was skeptical as it seemed this was coming from Hong Kong. It did arrive damaged. However the customer service was GREAT and they offered to replace it.
5 de dezembro de 2024
Avaliação não solicitada
Was easy to decide and purchase
6 de janeiro de 2025
Avaliação não solicitada
Beautiful lighting
Beautiful lighting, easy installation.
18 de dezembro de 2024
Avaliação não solicitada
Awesome company to work with and deal…
Awesome company to work with and deal with great customer service and the response for any returns or any issues problems or questions was phenomenal. Great company.
2 de janeiro de 2025
Avaliação não solicitada
Multiple lighting options
The web site provided a variety of light options to choose from. It was helpful to see the actual measurement details of the lights we were interested in.
2 de janeiro de 2025
Avaliação não solicitada
I wish I had found your company sooner
I wish I had found your company sooner. The lighting options were fantastic. I will definitely recommend this company.
18 de dezembro de 2024
Avaliação não solicitada
Great accent lighting
Very easy to deal with. The strip light really accents the peak of our roof. Easy to install as well.
1 de dezembro de 2024
Avaliação não solicitada
Delivery was not clear upon order over…
Delivery was not clear upon order over a month was a surprise and frustrating
31 de outubro de 2024
Avaliação não solicitada
Resposta da Dazuma
Dear John,
We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication.
Due to logistics delays, your package finally arrived on December 8, 2024 after a few days of delay. Thank you very much for your feedback. We have negotiated with the logistics company to improve this logistics problem.
Thank you for your patience, and we appreciate your feedback as we strive to improve our service.
Best regards,
Dazuma Service Team
Great customer service
Great customer service, the only problem is that since it’s coming from China, it takes a longer time.
11 de dezembro de 2024
Avaliação não solicitada
9' , 24'x24" solar lights
There are many choices and the sizes are very suitable for the requirements of large houses
He was very patient with my purchase and gave me a lot of suggestions to ensure that my purchase was correct.
10 de dezembro de 2024
Avaliação não solicitada
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