Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to an... Ver mais
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Veja o que dizem as avaliações
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Ver mais
A empresa respondeu
Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Ver mais
A empresa respondeu
The online forms were so impossible and buggy and complicated so to complete it took us multiple attempts, we had all sorts of problems. For some reason I had to validate my business partner's ID whic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Informações de contato
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Reino Unido
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,5
Excelente
258 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was easy and straightforward.
It was easy and straightforward.
7 de outubro de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
It was an easy process to follow and…
It was an easy process to follow and the communication with the team was excellent.
24 de setembro de 2025
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very supportive professional service…
Very supportive professional service with good care. excellent
1 de outubro de 2025
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great telephone support
Maisie helped me navigate the procedure for requesting an enhanced DBS certificate as a self-employed person under a member organisation. She made the process easy and quick - many thanks!
19 de setembro de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I think this is the most amazing…
I think this is the most amazing service. It’s absolutely wonderful.
13 de setembro de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and easy as always.
28 de agosto de 2025
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
DBS made the whole process smooth 👍🏾
DBS Umbrella Solutions made the whole process smooth and stress-free. Professional, efficient, and always quick to respond/update -highly recommend their services!
3 de setembro de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and very easy to fill out forms…
Quick and very easy to fill out forms online , plus a very quick turn around. Well chuffed.
19 de agosto de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very simple and speedy process to…
Very simple and speedy process to obtain a DBS check.
22 de agosto de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
This company showed excellent customer…
This company showed excellent customer service and went above and beyond in my case.
13 de agosto de 2025
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
My candid review
I do appreciate your platform but I will want a situation whereby the company put every information on their website to enable customers know the exact order to place otherwise I simply recommend the platform.
9 de agosto de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Hello Aike,
Thank you for your feedback.
We’re always working to make the DBS application process as clear and straightforward as possible, and we’ll take your comments on board to help improve the information we provide on our website.
We're glad we were able to resolve your issue and issue a refund quickly, and we appreciate you taking the time to write your review.
If you have any further suggestions or questions, feel free to reach out to our team anytime.
Thank you,
DBS Umbrella Solution
Not clear
Not clear, on purchase, what services and limitations were offered. Ended up wasting my time and getting a refund.
5 de agosto de 2025
Resposta de DBS Umbrella Solution
Hello Richard,
Thanks for your feedback, and we’re sorry to hear you had a frustrating experience.
Just to clarify, you purchased an Enhanced DBS check, which legally requires us to confirm your employment directly with your employer. Once we received your order, we got in touch to explain this, but unfortunately, your employer didn’t respond to our request to verify your employment. Without that confirmation, we legally couldn’t move forward with the application.
You then requested a refund, which we issued right away.
In most cases (9 times out of 10), employers are happy to confirm this information, which is why our Prestige Package works well for most applicants however, I am sorry that is did not work as smoothly in your situation.
We’re always working to make the process clearer and smoother, and we appreciate your feedback. We shall review the website to ensure this is clearer at the point of purchase.
Thank you,
DBS Umbrella Solution
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Excellent communication
Excellent communication, Maisie was very helpful in letting me know what information was required with a very quick turnaround. Very professional, very easy, would recommend.
6 de agosto de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Efficient
Efficient, easy and professional process. Highly recommended.
23 de julho de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
App problems
The initial start of the process was fine and easy to navigate, but as soon as it got to the yoti or Royal Mail app verification and adding of passport etc etc it completely feel apart. I tried both apps to equally small success. Yoti app wouldn’t let me get past the phone number verification to the point where on the 3rd or 4th attempt it wouldn’t even send me a code anymore. The Royal Mail app went further but still wouldn’t allow me to upload anything. All in all a it was an extremely frustrating experience and in the end i had to get a member of production to complete it for me going through dbs directly.
18 de julho de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Hello Kipp,
Thank you for taking the time to share your feedback, and I'm sorry to hear about the difficulties you experienced.
To clarify, we only use the Yoti app for Digital ID verification, and unfortunately we have no control over the Royal Mail app or its functionality. That said, we understand how frustrating technical issues can be.
Had we been made aware of the problems you encountered with Yoti, we would have been more than happy to assist and guide you through the process. We’re always here to help and want to ensure the experience is as smooth as possible.
We appreciate your patience and are glad you were eventually able to complete the process. Your feedback has been noted and will help us continue to improve how we support others going forward.
Thank you,
DBS Umbrella Solution
This service distinguishes itself from…
This service distinguishes itself from others I have encountered, and I was particularly impressed by the option to upgrade to the DBS update service within 24 hours, which was something I was hoping to do.
30 de junho de 2025
Avaliação não solicitada
Resposta de DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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