Great experience all round , love the quality products and with a good range of choices it's easy to update the tired old doors that we inherited to really good solid handsome doors that are a plea... Ver mais
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Veja o que dizem as avaliações
Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Ver mais
A empresa respondeu
My door was delivered on time by two great guys who were helpful, knowledgeable and pleasant. I couldn’t ask for anything better. Thank you!
A empresa respondeu
Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Informações de contato
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Reino Unido
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My delivery is delivered one mile away…
My delivery is delivered one mile away from my location and I have to hire another vehicle to get my location, I have called to the customer service and informed about the situation but no use. this was really bad service which I have never experienced before.
8 de maio de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Ravi,
Please accept our deepest apologies that this was your experience with us, please be assured this is not how we would expect our deliveries to take place and will be looking into this internally.
We hope that despite this, you are pleased with your new products and would like to further apologise for any inconvenience this may have caused. Thank you for taking the time to leave such honest feedback.
Kindest Regards,
The Deanta Team
Clive the delivery driver was…
Clive the delivery driver was excellent. Very polite and friendly, and extremely helpful in getting the doors inside. Very high quality doors too! Highly recommended.
30 de abril de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning David,
Thank you for leaving such a brilliant review, we are so pleased to hear that your delivery arrived successfully with Clive going that extra mile to ensure you were assisted fully. It's great to hear that you are impressed with the high quality of our doors and thank you for your recommendations. We appreciate you taking the time to share! 😊
Kindest Regards,
The Deanta Team
Unreliable
Been waiting in for delivery and tracked the order. It now says complete and delivered!
Nothing delivered and now having to call round trying to find out what’s going on. A waste of a morning!
Unreliable deliveries and systems.
23 de abril de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Mark,
Please accept our deepest apologies that your experience with us has been less than satisfactory. We have been investigating this with our transport team who have conducted an interview with the driver, your order was received by a builder on site and was reported as a successful delivery.
Again, we apologise if you were not made aware of this and if further assistance is required, please be sure to contact your stockist. We appreciate you taking the time to leave such honest feedback.
Kindest Regards,
The Deanta Team
Delivery
Delivery man Clive done brilliant job! Nothing was too much!
16 de abril de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Ruth,
It's fantastic to hear that Clive was able to assist you so well, resulting in successful delivery. We will be sure to pass on your kind words, thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Spot on time
Spot on time. Very very good tracking system. Delivery driver was superb, very friendly and helpful, a credit to the company.
15 de abril de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Andy,
We are so pleased to hear that your delivery arrived on time and that you were able to track it easily. It's great to see that the driver was able to assist you so well, resulting a successful delivery all round! Thank you for taking the time to share such brilliant feedback! 😊
Kindest Regards,
The Deanta Team
Excellent friendly delivery
Excellent friendly delivery. Very happy with my door!
11 de abril de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Dawn,
We are delighted to hear that your door delivery was so successful with the driver being able to assist you fully! Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Excellent service…
Good communication about delivery time and arrived when promised.
Driver was very friendly, helpful and polite.
He carried the doors in to the house for me.
Excellent service that exceeded my expectations.
1 de abril de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning David,
It's fantastic to hear that you experienced such excellent service that exceeded your expectations. We are so pleased to see that you were kept so well informed and that the driver was able to assist you fully, resulting in a successful delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Prompt on time delivery
Prompt on time delivery - driver was friendly and helpful!
28 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Tanya,
We are so pleased to hear that your delivery arrived on time with the driver being able to assist you fully. Thank you for taking the time to leave such fantastic feedback! 😊
Kindest Regards,
The Deanta Team
Excellent delivery service
Excellent delivery service. Driver assisted me in taking the heavy doors inside and was very friendly.
26 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
We are so happy to hear that you experienced such excellent service with your delivery and that the driver was able to assist you fully. Thank you for taking the time to leave fantastic feedback! 😊
Kindest Regards,
The Deanta Team
Delivered on time
Delivered on time, friendly helpful driver.
Product quality excellent and well finished and the product was well protected during transit.
14 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Trevor,
Thank you for taking the time to leave such brilliant feedback! We are delighted to hear that you are so pleased with the excellent quality of our products and that your delivery arrived on time with the driver being able to assist you so well 👍
Kindest Regards,
The Deanta Team
Top job
Delivery Driver was great. Made life very easy. Top job! Doors good quality too.
13 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Philip,
We are so pleased to hear that your delivery arrived successfully with the driver being able to assist you so well. It's great to see that you are happy with the good quality of our doors! Thank you for taking the time to leave such great feedback! 😊
Kindest Regards,
The Deanta Team
First class
Doors were delivered on time, with a very friendly and cooperative driver. Doors look really good, although not unwrapped yet. Looking forward to getting the doors hung.
11 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Mr Pike,
It's fantastic to hear that your doors were delivered on time with the driver being able to assist you so well. We are so pleased that you are more than satisfied with the quality of our doors and we hope you love them even more once hung. Thank you for taking the time to share such excellent feedback! 😊
Kindest Regards,
The Deanta Team
Driver called me 30 minutes before he…
Driver called me 30 minutes before he was going to arrive, he was actually a day early as well, he did say he could come back tomorrow if it was a problem.
He waited for me to get home as I was out. Very pleasant guy full of smiles.
Got the doors off the truck, I carried them in, no point 2 of us doing it.
Got the paper work done and off he went.
No hassle no problems.
6 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Philip,
We are delighted to hear that you were kept so well informed regarding your delivery with the driver going that extra mile to ensure your delivery was successful. It's great to hear you had a hassle free experience with us, thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Thank you for my delivery I did send a…
Thank you for my delivery I did send a review stating I was unhappy as my order had been delivered to the wrong address but it was a mix up with the driver apologies and we’ve received our delivery x
6 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Clare,
We are so pleased to hear that despite the mix up with the driver that your delivery arrived successfully, we appreciate you taking the time to share your honest feedback! 👍
Kindest Regards,
The Deanta Team
The door was delivered safely
The door was delivered on time and with car by the delivery driver. The door is of good quality.
3 de março de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Gary,
It is fantastic to hear that your doors were delivered successfully and that you are so pleased with the good quality of our doors. Thank you for sharing such great feedback! 😊
Kindest Regards,
The Deanta Team
Bespoke door
Ordered a bespoke sized door which was manufactured and delivered to the timeline provided. The delivery was well communicated and the driver was excellent. All in all nothing to fault at all.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Stephen,
We are delighted to hear that your bespoke door arrived and was delivered successfully within the advised timeline, with you being kept so well informed throughout. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Delivery driver didn’t even try to help…
Delivery driver didn’t even try to help me bring the 3.6m skirting boards to my ground floor flat. Got me to help him take it off the van but only dropped it off by the van. Made me drag 5 packs of the skirting, 50m to my flat and bring it in by myself. Will not be spending over a thousand pounds again with them. Definitely not recommended to order from them.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
Thank you for your honest feedback, please note that our delivery policy only allows our drivers to deliver to your front door, our courier service also only being a kerbside delivery service. This should have been advised to yourself when booking in delivery and we offer our deepest apologies that this wasn't your experience. We will be sure to pass this onto the necessary teams and again apologise for any inconvenience this may have caused you.
Kindest Regards,
The Deanta Team
Two very helpful delivery drivers…
Two very helpful delivery drivers carried the doors more than the 10 metres they say they will. Very courteous and helpful lads. Highly recommended
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon David,
We are so pleased to hear that the drivers were able to assist you so well and that your door delivery arrived successfully. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
A Kensington door developed a serious…
A Kensington door developed a serious growing black mark on both sides of the door on the main cross piece. The door is fully wrapped in its original packaging, not installed and the mark is under the varnish. Deanta customer service was very unhelpful they have offered no help or solution to the problem despite the documented ten year guarantee.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Edward,
We are so sorry to hear that you have been experiencing issues with your Kensington doors.
Please be sure to report this to your stockist to, they will then be able to report for investigation on your behalf and we will advise with regards to our limited warranty and discuss any options for you.
Thank you for taking the time to leave your feedback and again, please accept our deepest apologies.
Kindest Regards,
The Deanta Team
Excellent communication about delivery
Excellent communication about delivery. Driver, very careful when bringing product inside house. Product looks very high quality. Couldn’t be happier.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
It's fantastic to hear that you were kept so well informed regarding your delivery and that the driver was able to assist you so well. We are delighted that you are so pleased with the high quality of our products and thank you for taking the time to share!
Kindest Regards,
The Deanta Team
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