Great experience all round , love the quality products and with a good range of choices it's easy to update the tired old doors that we inherited to really good solid handsome doors that are a plea... Ver mais
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Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Ver mais
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My door was delivered on time by two great guys who were helpful, knowledgeable and pleasant. I couldn’t ask for anything better. Thank you!
A empresa respondeu
Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Informações de contato
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Reino Unido
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very negative experience
I bought a Deanta door because of good reviews. I can’t support that after a very negative experience. First issue was relatively minor when the company was unable to supply doors ordered from the current catalogue. When an alternative was chosen a delivery date was provided. The lady was very clear that we would have to arrange assistance for the driver to bring the doors from the lorry to the house. I arranged to be at home and my son in law took a half day from work and paid the childminder to collect the children from school (SiL usually collects) to be available. We sat around the house waiting but no delivery arrived. I had no call from the company to apologise and rearrange delivery. I rang them and an unsympathetic customer service ‘assistant’ checked and said”oh yes, I can see it’s booked for tomorrow now”. There was little empathy for the inconvenience this caused.
When the delivery arrived the driver was amazing: a really nice guy who definitely went the extra mile.
Would I order again? I don’t think so
3 de julho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Mrs Wilding,
We appreciate you taking the time to leave your honest feedback regarding your experience with us. Please note that we have investigated this internally and apologise if you were not kept up to date with any changes to the advised delivery window.
Despite this, we are so pleased to hear that the once delivery was made that the driver went the extra mile to ensure you were assisted fully. Thank you for taking the time to share.
Kindest Regards,
The Deanta Team
Check the wood before taking delivery!!!!
Iv renovated my home and decided to use the same company for all of my woodwork so it was all in uniform and matching.
Well it was all going well until I started to hang the doors. All of the arcatrave, liners and skirting matched lovely and then the doors got hung and what a disappointment, the colour mismatch is shocking. I even ordered a few new doors hoping that it was a bad batch and still the new ones turned up exactly the same. I have all light American oak looking wooodwork throughout with dark cherry red doors, it looks awful. Iv reported tbis in a complaint along with photos and the company just advised me that’s they can’t guarantee matching oak. If you’re ordering this product then check over your goods before excepting delivery.
I certainly wouldn’t use this brand again.
2 de julho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Lee,
We appreciate you taking the time to leave your honest feedback regarding your order. Please note that our products are a natural wood veneer and due to this we are unable to guarantee a colour match service, no two doors are the same as this is a natural product.
Please accept our warmest apologies that you were not satisfied with the veneer colour of your new doors and for any inconvenience this may have caused.
Kindest Regards,
The Deanta Team
Deanta UK provided excellent service and an excellent product! …
Deanta UK provided excellent service from start to finish! Easy ordering process, no fuss or bother when I later wanted to add to the order, kept informed of delivery window, call when delivery is approx 25 mins away and a courteous, helpful and pleasant driver (sorry I’ve forgotten your name!).
The doors are lovely - great quality and really well made.
Would not hesitate to use again.
25 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Clare,
We are delighted to hear that you experienced such excellent service with us from start to finish with an easy ordering process that resulted in a successful delivery with the driver being able to assist you fully.
We are so pleased that you are more than happy with our great quality doors and thank you for taking the time to share such brilliant feedback!😊
Kindest Regards,
The Deanta Team
Delivered within 3 days of order which…
Delivered within 3 days of order which is excellent. Full tracking provided and on time. Driver extremely courteous and helpful.
26 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Stuart,
Thank you for taking the time to leave such excellent feedback, we are so pleased to hear that your delivery arrived on time and that you were able to track it fully. We will be sure to pass on your kind words to the driver! 👍
Kindest Regards,
The Deanta Team
How nice to see an older gent who was…
How nice to see an older gent who was very very helpful and pleasant.He brought the door in for me and respected my property with the utmost respect.He helped my husband as he has a hernia and cant lift.thank him so much.great company to deal with.
26 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Pamela,
It's fantastic to hear that the driver went that extra mile to ensure you were assisted fully, resulting in a successful delivery. We will be sure to pass your kind words onto the driver and hope you enjoy your new doors. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Recommended!
Always a bit of doubt when using a new company from the web, but Deanta UK were excellent. Easy ordering process, kept informed of delivery window, call when delivery is approx 25 mins away and finally a courteous and pleasant driver.
Would not hesitate to use again.
26 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Alison,
We are delighted to hear that your first experience with us was an excellent one, with an easy ordering process and our team keeping you informed throughout the entirety of it all, resulting in a successful delivery.
Thank you for taking the time to share such brilliant feedback and we look forward to assisting you further in the future if needed! 😊
Kindest Regards,
The Deanta Team
Andy the delivery driver was a great…
Andy the delivery driver was a great help in a difficult situation. Well done
19 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
Thank you for taking the time to leave such brilliant feedback, we are so pleased to hear that Andy was such a great help and was able to assist you so well. We will be sure to pass your kind words onto him! 😊
Kindest Regards,
The Deanta Team
Lovely guy
Lovely guy. Followed instructions and closed the gate! Fantastic.
19 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Jabina,
It's fantastic to hear that your delivery was so successful and that the driver was able to assist you fully, thank you for taking the time to share! 👍
Kindest Regards,
The Deanta Team
Faultless
Could not fault this company. Product is super, customer service 1st class and the delivery on time and trackable. Driver needs a medal went above and beyond. A very big thank you.
18 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Tim,
We are delighted to hear that your experience with us was faultless, from ordering right through to a successful delivery. We are so pleased to hear that the service you received was first class and that the driver was able to assist you fully. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Great service
Great service, excellent delivery and fast turnaround
13 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Susie,
We are delighted to hear that you experienced such great service, resulting in a successful delivery. We appreciate you taking the time to share, thank you! 😊
Kindest Regards,
The Deanta Team
Delivery service was excellent bang on…
Delivery service was excellent bang on time tracking service was great the 2 guys delivering my doors the 2 Pauls where very professional and helpful an easy 5 star review
10 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Kevin,
It's excellent to hear that your delivery arrived on time and that you had a great experience with the tracking system, with the drivers being able to assist you fully. Thank you for taking the time to share and we hope you love your new doors! 👍
Kindest Regards,
The Deanta Team
Helpful lady arranging delivery.Timely arrival of doors
Helpful service from office regarding suitable day for delivery.
Delivery came on time with helpful and frendly delivery driver.
Would definitely recommend Deante and use again If needed
10 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Gill,
We are so pleased to hear that you received such helpful service from our office team and that they were able to arrange your delivery to ensure it was success. Thank you for taking the time to share such brilliant feedback and we will be sure to pass on your kind words to all teams involved! 😊
Kindest Regards,
The Deanta Team
A perfect delivery
A perfect delivery, very pleasant delivery staff, caring and helpful as always, Thankyou Deanta
4 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Kevin,
We are delighted to hear that your delivery was so well received, with the driver being able to assist you so well. Thank you for taking the time to share such great feedback! 😊
Kindest Regards,
The Deanta Team
Door delivery
Delivery was a day later than stated but a very apologetic and quick response. I couldn’t be in so left instructions on the delivery, did exactly as requested and phoned to confirm everything I asked for. Cannot fault!
3 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
It's fantastic to hear that despite having issues with your delivery that we were able to resolve this so quickly, resulting in it being successful. We appreciate your feedback, and thank you for taking the time to share! 👍
Kindest Regards,
The Deanta Team
Perfect early morning delivery
Perfect early morning delivery, very nice guy.
2 de junho de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
Thank you for taking the time to leave such fantastic feedback, we are so pleased to hear that your delivery arrived successfully with the driver being able to assist you fully. 😊
Kindest Regards,
The Deanta Team
Happy customer
Texts regarding delivery and updates. Arrived at time informed. Clive (delivery driver) friendly professional and brought doors to where I wanted. Made sure I was happy with my doors.
21 de maio de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Sheryl,
We are delighted to hear that you were kept so well informed regarding your delivery with it arriving on time and the driver being able to assist you fully. It's great to see that you are so pleased with your new doors and we greatly appreciate you taking the time to share! Thank you 😊
Kindest Regards,
The Deanta Team
Great choice of doors at competitive…
Great choice of doors at competitive prices, easy service, fast delivery.
12 de maio de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Shelley,
We are delighted to hear that you are so impressed with our great choice of doors, and that you experience such an easy and fast delivery. Thank you for taking the time to share such great feedback! 😊
Kindest Regards,
The Deanta Team
Our doors arrived today… perfectly safe…
Our doors arrived today… perfectly safe and secure. Driver was great too ! Thank you.
14 de maio de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Beata,
It's so great to hear that you doors arrived successfully with the driver being able to assist you fully. Thank you for taking the time to leave such brilliant feedback! 😊
Kindest Regards,
The Deanta Team
had my doors delived today driver was…
had my doors delived today driver was very helpfull and put the doors where i asked him to put them a very nice driver thank you
12 de maio de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Janet,
Thank you for your fantastic review, we are delighted to hear that your doors were delivered successfully with the driver being able to assist you fully. We appreciate you taking the time to share! 😊
Kindest Regards,
The Deanta Team
Helpful service
We discussed the need for a replacement door, due to very slight damage. This was very easily, quickly and conveniently arranged. The doors look beautiful. Special shout out to Clive (delivery driver), so personable, helpful and went above and beyond to ensure the delivery happened successfully. Thank you.
9 de maio de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Morning,
We are so pleased to hear that despite originally receiving a damaged door that we were able to rectify this quickly and efficiently for you. It's great to see that Clive was able to assist you so well, resulting in a successful delivery and would like to thank you for leaving such a brilliant review! 😊
Kindest Regards,
The Deanta Team
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