Great experience all round , love the quality products and with a good range of choices it's easy to update the tired old doors that we inherited to really good solid handsome doors that are a plea... Ver mais
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Veja o que dizem as avaliações
Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Ver mais
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Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Ver mais
A empresa respondeu
Very fast delivery time 3 days . delivery driver was cheerful and carried them into the house and put them where I wanted them excellent service will definitely use again and recommend to others
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Informações de contato
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Reino Unido
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Second lot of doors ordered and…
Second lot of doors ordered and delivered. Great delivery service and a very helpful driver. doors all in good condition no issues. They are really lovely doors, will use again… hopefully not though as these doors look like they will last forever.
11 de junho de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Nancy,
Thank you so much for your wonderful review. We’re delighted to hear that your second order arrived smoothly and that the delivery service, along with our helpful driver, made the experience a positive one.
It’s great to know the doors arrived in perfect condition and that you’re so pleased with the quality. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Delivery slot on one and only Text…
Delivery slot on one and only Text message said 7.00 - 9.00 am.
Phoned 8.10 just to check and got delivery within hour.
Phoned again 9.15 or so, put through to the Tracking team who said within 30 minutes.
Getting little cross by now!, as had to wit from going to job for this delivery. Driver phones at 10.00, be with you definitely at 11.00.
11.20 Driver and my delivery turned up.
In fairness to driver he was very courteous and actually carried door into my store shed. Didn't appologise for being late, but carn't expect to much i suppose.
will not be using Door Superstore again if this is there service.
9 de junho de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
Thank you for taking the time to share your experience. We are genuinely sorry for the inconvenience caused by the delay in your delivery. We understand how frustrating it is when timings change and you aren't kept informed accordingly.
This isn't the level of service we aim to provide, and we will be investigating this internally to understand what went wrong and how we can prevent it happening again.
Despite this, we are glad to hear that the driver was courteous and helpful when he arrived and that you are pleased with your order. Thanks again for your honest review.
Kindest Regards,
The Deanta Team
Great service
Great service. Communication was excellent together with live tracking. Driver was very helpful and product arrived safely and unmarked. Superb
3 de junho de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning,
Thank you so much for your wonderful review. We're delighted to hear that you were happy with our service, communication, and live tracking. It’s great to know our driver made a positive impression and that your product arrived safely and in perfect condition. We truly appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Great service
Great service, good communication. Arrived on time and in good condition
27 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Mark,
Thank you for your great review. We’re really pleased to hear you received good communication throughout and that your order arrived on time and in excellent condition. We appreciate you taking the time to share your experience.
Kindest Regards,
The Deanta Team
Delivery as communicated. Good job
Doors delivered during the two hour slot as informed the day before.
Door brought into hallway. Safe and dry. Helpful and friendly driver.
Door looks well packaged with mdf strips along all sides. Corners hopefully well protected. Three or four small rips in plastic - dont' know if door surface is affected. Maybe thin cardboard on surfaces before plastic wrap would be good with label with picture to identify as very expensive item.
Driver says Deanta does all its own deliveries which is good to hear. Responsible throughout.
Not unpacked yet so can't comment on quality of door.
26 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Sally Ann,
Thank you for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear your door was delivered within the two‑hour slot and brought safely inside, it’s great to know our driver went that extra mile to ensure you were assisted fully.
We appreciate your honest feedback regarding our door packaging and will be sure to pass this on.
We hope that once you’ve had a chance to unpack the door, we hope the quality meets your expectations.
Kindest Regards,
The Deanta Team
Resposta da Deanta UK
Good Morning Shazia,
Thank you for your kind review. We’re delighted to hear you received excellent service and that your delivery arrived on time. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Resposta da Deanta UK
Good Morning Rog,
Thank you so much for your review. We're delighted to hear you had an excellent experience with your driver, and it’s great to know the doors met your expectations as well.
We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Excellent friendly and helpful service
Despite a delay in door delivery (out of everyone’s control!), our delivery driver Clive kept in touch throughout. Great communication and he provided a very sunny, friendly and helpful service when the doors did arrive.
22 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
Thank you so much for your brilliant review. We’re really pleased to hear that, despite the delay, Clive kept you updated throughout and delivered such friendly, helpful service when your doors arrived.
We’ll be sure to pass your kind words on to him and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Not sure what’s going on with Deanta.
Not sure what’s going on with Deanta.
Ordered doors from supplier and got call from Deanta to confirm delivery would be on Monday 18th May. Got follow up message to confirm Monday. On Monday got message at 09:27 to confirm out for delivery. A minute later got message to confirm delivery failed. Contacted supplier who chased up immediately- Deanta attempted delivery to a completely different postcode.
Arranged 2nd delivery for today, 21st May. Booked day off work for this. Got message to at 17:06 on Wednesday to confirm delivery today. Waited all day - just got another message today at 16:54 stating delivery would be tomorrow, 22nd May. No explanation, no call to advise why delivery not made today.
This is not difficult stuff - you make a mistake, you fix it. You fail again, the least you can do is contact your customer and explain what’s going on and confirm you will definitely deliver.
22nd May - supplier called at 8am to apologise. Deanta missed pallet off delivery yesterday. 09:30 delivery made at last. Doors appear to be excellent quality. Just need them to rest for a week before hanging.
21 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Timmy,
Thank you for taking the time to share your honest feedback of your experience.
We’re genuinely sorry for the frustration and inconvenience caused by the issues with your delivery, especially given the time you took off work and the lack of communication. This isn’t the level of service we aim to provide and will be sure to pass this onto the necessary departments.
Despite this, we’re pleased to hear that your doors have now arrived and that you’re happy with the quality of them. We hope they look fantastic once installed.
Kindest Regards,
The Deanta Team
Jemma from Deanta is always a pleasure…
Jemma from Deanta is always a pleasure to deal with - extremely knowledgeable and helpful every time we do business together and is an asset to the business.
Josh TP Walton
21 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Joshua,
Thank you so much for your kind words. We’re delighted to hear that Jemma has consistently provided you with such knowledgeable, friendly, and reliable support.
We’ll be sure to share your comments with her and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Second times doors purchased
Second times doors purchased
Look great and delivery was good
15 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Christopher,
Thank you for your lovely review and for choosing our doors for a second time. We’re delighted to hear they look great and that your delivery experience was smooth once again. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Good communications throughout and spot on delivery by Dean
Good communications throughout. A special mention to the delivery driver, Dean. He called to give me an estimated time of arrival when he was 30 minutes away. When he arrived he was very personable and helpful unloading and getting the doors into the property without harm to ourselves or the doors.
The doors are fab btw. They arrived well packaged. When unwrapped they look just as good as on the website.
Well done all.
15 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon David,
Thank you so much for your fantastic review. We’re really pleased to hear that you found our communication helpful throughout the process and that your delivery experience stood out for all the right reasons. We will be sure to pass your kind words onto Dean.
It’s great to know the doors arrived well packaged and that you are happy with the quality of them. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Good looking doors
Having taken delivery of the new Oak doors the whole package from start to finish was satisfactory, although the doors were ordered through UK Oak Doors. The doors look very good.
The delivery too was excellent and the driver was very courteous by bringing them into the house with help from myself. (Definitely a two person activity.)Good looking doors
14 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Philip,
Thank you so much for your wonderful review. We’re delighted to hear that your new oak doors arrived safely and that you’re pleased with the quality and appearance.
It’s great to know the delivery matched your expectations too, our drivers always aim to be as helpful and courteous as possible. We appreciate you taking the time to share your experience.
Kindest Regards,
The Deanta Team
Just taken delivery of Windsor white…
Just taken delivery of Windsor white primed doors and just from helping to take them into the house we can tell the quality of them.
Easy ordering service, kept up to date with delivery details and delivery guy was great and very helpful.
12 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Catherine,
Thank you for taking the time to share such a fantastic review. We’re thrilled to hear that your Windsor white primed doors have made a great first impression and that the quality stood out straight away.
It’s wonderful to know the ordering process felt smooth, the delivery updates were clear, and that our delivery driver was helpful on the day.
We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
The delivery driver was fantastic and…
The delivery driver was fantastic and delivered with care, he went above and beyond.
12 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Victoria,
Thank you so much for your wonderful review. We’re delighted to hear that your delivery driver made such a positive impression and went above and beyond to ensure your order arrived with care.
We’ll make sure your kind words are passed on to the team and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Amazing service
Amazing service . Very polite and approachable. Would definitely recommend. Door quality is more than what I paid for . Will definitely buy from them again . Thanku
11 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning,
Thank you so much for your wonderful review. We’re delighted to hear that you found our service polite, approachable, and great value for money. Knowing that the door quality exceeded your expectations truly means a lot to us. We appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
A second delivery from Deanta which was…
A second delivery from Deanta which was as excellent as the first.
From Katie who answered my queries to the transport manager who was able to accommodate my delivery time and the driver who was polite and helpful.
Deanta have a very professional approach to their customers and as a result deliver excellence as standard.
Thank you.
6 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Adrian,
Thank you so much for leaving such a thoughtful review. We’re delighted to hear that your second delivery with Deanta was just as excellent as the first. It’s wonderful to know that Katie, our transport manager, and your driver all played a part in making your experience smooth and positive.
We take great pride in delivering a professional service from start to finish and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Shocking attitude from the first…
Shocking attitude from the first delivery driver (there ended up being 2). Delivery was described as delivery to the ground floor and not more than 10m from the front door and this was confirmed by the logistics team when being booked in. My reality was the driver refused to help me carry them in meaning they would have been left outside on a pallet in the rain. I had no choice to refuse the doors as couldn’t risk them getting destroyed. The driver had already unloaded them off onto my drive but proceeded to asked me for help to reload them! I refused as he had earlier. I then got a cancellation email stating that the delivery was unsuccessful because I wasn’t available to assist which complete lies as well as infuriating. The driver couldn’t reload the doors himself so they sent another driver to help him (2.5 hrs after the initial delivery). The second driver was a gentleman and offered to complete the delivery whilst the first driver sat back and watched. Eventually got the service promised and paid for but not without a morning of sever stress.
5 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Paul,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were dissatisfied with your delivery experience and appreciate you bringing your concerns to our attention.
We understand there was frustration surrounding the delivery expectations on the day, and we regret any inconvenience caused as a result. We are pleased that the delivery was ultimately completed and appreciate the professionalism demonstrated by our drivers throughout the process.
Following your feedback, we have reviewed the communication surrounding this order internally to ensure delivery expectations are made as clear as possible going forward.
Kindest Regards,
The Deanta Team
Absolutely delighted with the doors I…
Absolutely delighted with the doors I ordered, although doors were supplied from a local main timber company not directly from Deanta.
I bought 4 Montreal light grey oak doors and the quality really surprised me how good they actually are, the chippy who fitted doors said they were the best quality doors he has ever fitted.
5 de maio de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Gary,
Thank you so much for your brilliant feedback. We’re absolutely delighted to hear how pleased you are with your Montreal Light Grey doors. It’s fantastic to know the quality exceeded your expectations.
Hearing that your carpenter described them as the best doors he’s ever fitted is truly wonderful. We take great pride in the craftsmanship behind our products and appreciate you taking the time to share such kind words.
Kindest Regards,
The Deanta Team
Avoid buying from denta door suppliers
Avoid buying from denta door suppliers. Really bad service from delivery driver won't even help me put the under shelter left outside in the rain.
28 de abril de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Samad,
Thank you for your feedback, and we’re very sorry to hear about your recent delivery experience. This is not the level of service we aim to provide.
We understand how frustrating it must have been, especially with multiple doors involved, and we apologise that this was not handled properly.
We will be sure to pass your feedback onto the necessary teams to ensure this can be rectified going forward.
Kindest Regards,
The Deanta Team
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