Great experience all round , love the quality products and with a good range of choices it's easy to update the tired old doors that we inherited to really good solid handsome doors that are a plea... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Ver mais
A empresa respondeu
My door was delivered on time by two great guys who were helpful, knowledgeable and pleasant. I couldn’t ask for anything better. Thank you!
Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Informações de contato
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Reino Unido
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Never come across anything like it was…
Never come across anything like it was informed of delivery week 1 had people there to assist never turned up although given a 2 hour slot no phone call no nothing when we then contacted the supplier who we bought from was informed they a]had tried to deliver and taken photo of the front door when we asked for the photo of our door we never received and never phoned the number we provided and a second attempt to deliver would be charged as first delivery failed we got a date and time while we was waiting we noticed 1 of there vans going up the next street so it was raining upt my boots on and a jacket by the time I got to the street there was no sign of the van when we looked into this is not only seems they tried to deliver not only to the wrong house they even got the post code wrong the slot time came and went 2 hours after the end of the time slot we finally started to get some answers the driver will be with you in half an hour this now is 2 and a half hours after the time slot had expired no message or phone call to apologise had to take 1/2 of work for this delivery when the first delivery was not attempted to the correct address if it would have been delivered to the correct address it would have not cost me 1/2 wagers even the time was after 4pm I could have done my shift I would not like to think these as a confident courier delivering for my company very poor just no truth in what they tell you
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Mick,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your delivery.
We would like to clarify that your order was placed through a stockist, and they should therefore be your initial point of contact for any delivery‑related concerns.
However, we completely understand how frustrating this situation has been for you, especially with the missed time slots, lack of communication, and the inconvenience caused. If you’re able to provide us with your order or delivery details, we will gladly reach out to the stockist on your behalf to ensure this is looked into properly.
Customer experience is very important to us, and we’re disappointed to hear that the delivery service did not meet expectations. We’ll do everything we can to help resolve this as quickly as possible.
If there’s anything further we can support you with, please feel free to get in touch.
Kindest Regards,
The Deanta Team
The delivery driver was very friendly…
The delivery driver was very friendly and very polite and helpful. He helped me to put the door in a convenient place until my carpenter arrives to fit the door
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Mr Bradley,
Thank you so much for leaving such brilliant feedback. It’s great to hear that your delivery driver was friendly, polite, and went the extra mile to help place the door somewhere convenient for you.
We’ll make sure your comments are passed on to the driver and the team and appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Excellent… from order to delivery.
Excellent… from order to delivery. Bespoke doors are a perfect fit & the quality is 5 star. Would definitely recommend.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Paul,
Thank you for your excellent review. We’re delighted to hear everything went smoothly from order to delivery, and that your bespoke doors fit perfectly and meet your expectations. It’s wonderful to know you rate our quality so highly and would recommend us. We appreciate your feedback and you taking the time to share.
Kindest Regards,
The Deanta Team
Excellent service.
Delivered on time. Helpful driver. Very good tracking on phone so could follow delivery until arrival.
Very smooth.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Nigel,
We appreciate you taking the time to share your experience. We’re glad to hear everything arrived on time and that our driver was helpful. It’s fantastic to see that the tracking feature made it easy to follow your delivery, and that the whole process felt smooth. Thank you for your brilliant review.
Kindest Regards,
The Deanta Team
Great to see Matt delivering today
Great to see Matt delivering today. Always chipper always smiling and a pleasure to deal with
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Steven,
Thank you for your lovely review. It’s great to hear that Matt made such a positive impression and we will be sure to pass your kind words onto him. We appreciate you taking the time to share your experience.
Kindest Regards,
The Deanta Team
Product looks really stunning
Product looks really stunning. Delivery man was really excellent. Told me, initially that they deliver to my area over a 3 day slot and that they would let me know on the evening before which of those days it would be. Didn't work out like that.My wife and I work and only at home on certain days, so we couldn't just accept a 3 day window. We got there in the end, but it did cause concern.
All that said, we are there now, the doors look well protected and having cut one of the wrappers really do look the business. Thanks
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Colin,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re happy with the product and that your delivery driver was excellent.
We’re sorry for the concern caused by the initial delivery window not matching what you were told, we understand how difficult that can be when you’re working and need a more specific timeframe.
We’re glad everything worked out in the end, and it’s great to hear the doors arrived well protected and looking as good as expected. Thank you again for your patience and your kind comments.
Kindest Regards,
The Deanta Team
Clive the delivery man was spot on and…
Clive the delivery man was spot on and very helpful. Great product and well taken care of.
Many thanks!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning George,
Thank you for your brilliant review. We’re really pleased to hear that Clive was so helpful and that your product arrived in great condition. We appreciate you taking the time to share your experience and will be sure to pass your kind words onto him.
Kindest Regards,
The Deanta Team
Good customer service but delivery needs to be a little more helpful
Ordered my doors from Doors of Distinction
Had 2doors delivered damaged but they were replaced without any hassle
My only issue is that they dumped my 6 doors on my drive and me and my wife both pensioners had to get them into the house
All drivers were good though with replacement delivery
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Michael,
Thank you for taking the time to leave an honest review. We’re glad to hear that your damaged doors were replaced quickly and without any hassle, and that you found our drivers helpful during the replacement delivery.
We’re sorry to hear that the original delivery was left in a way that made things difficult for you and your wife. Your feedback is really important, and we’ll make sure it’s passed on so we can improve the service going forward.
Kindest Regards,
The Deanta Team
Excellent experience
I am very happy to be able to provide an excellent review for the company and especially for the driver who today delivered our doors. He was most accommodating and efficient. I highly recommend Deanta products and the service based on my personal experience
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Lidia,
Thank you for taking the time to share such a brilliant review. We’re happy to hear that your delivery experience was so positive and that our driver was both helpful and efficient. It's fantastic to see that you’re pleased with your Deanta doors and would recommend us based on your experience.
We appreciate your kind feedback.
Kindest Regards,
The Deanta Team
Very Happy
We was kept informed, speedy delivery. The delivery guy was very professional.
The doors are good quality.
So very happy
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Morning Darren,
Thank you so much for your fantastic review. We're delighted to hear that you were kept well informed and that your delivery arrived quickly. It’s great to know our driver made such a positive impression and that you’re pleased with the quality of your doors.
We appreciate you taking the time to leave such brilliant feedback and that you’re so happy with your experience.
Kindest Regards,
The Deanta Team
Appalling customer service and received…
Appalling customer service and received the wrong product 3 times.
Upon request of a refund after returning the item by signed postage they have point blank refused for no reason
Avoid at all costs
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Jessica,
Thank you for your feedback.
We’re very sorry to hear you received the wrong item multiple times and that your refund request wasn’t handled properly. This isn’t the level of service we aim to deliver.
To help us look into this further, please contact your original stockist with your order details so they can reach out to us and we can work to resolve this promptly.
Kindest Regards,
The Deanta Team
This company is corrupt
This company is corrupt. I ordered some specialised door handles at the cost of £130. The handles appeared gold on the website On arrival I opened ONE of the 3 boxes and instantly seen that the door handle was silver , this would not match my colour scheme so I contacted them to arrange a return, after several emails back and forth and a request for photos , they finally arranged my return. In the mean time I ordered the same handles in black as they would match better. At this stage I have spent £260 on handles for 3 doors.
I also spent £11 to return the handles as it was a heavy package.
Deanta have tried everything to refuse me of my refund, firstly saying they have not received them. Fortunately I had returned them signed for and had the proof. Then eventually they said they had them but said they where all damaged and would issue a refund !!!
They even sent photos of the damaged damaged handles ! I know this is a complete lie or they where already damaged as I never even opened the other 2 boxes , and the one I did was perfectly fine.
I will not be letting this go , I will contact every consumer rights , companies house and legal action. I am not being allowed to be ripped off by this company. I cant believe in this day and age this kind of thing happens . Disgusting, Deanta should be ashamed. This is fraud.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
We’re very sorry to hear about your experience and fully appreciate how frustrating this must have been.
As Deanta does not sell directly to end customers, all orders and returns are handled by the stockist you purchased from. We have been in touch with your stockist, reviewed the situation thoroughly, and understand that you have already discussed a potential resolution with them.
Please rest assured that we are committed to helping resolve this matter and ensuring you receive the support you need.
Kindest Regards,
The Deanta Team
Glazed fire door was ordered on the…
Glazed fire door was ordered on the 21/10/25. Told it would take UPTO 20 days for delivery. Finally delivered today 21/1/26. 3 Months later. Dreadful communication from the out set, claimed they had glazing issues constantly. Would never order from here again. Not one to write reviews ever but this was an absolute joke!!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Matt,
Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you’ve had. A three month wait is far from the level of service we aim to provide, and we completely understand your frustration.
The delays you encountered were due to unforeseen glazing issues, but we appreciate that this should have been communicated much more clearly throughout the process.
As your order was placed through your chosen stockist, they remain responsible for managing the order and any next steps. To find a resolution, we kindly ask that you speak directly with your stockist, as they will be able to assist you further.
We’re genuinely sorry that this experience has fallen short of expectations. If there’s anything else we can do to support your stockist in resolving this for you, please let us know.
Kindest Regards,
The Deanta Team
Great service
Great service, communication was very good from given delivery time to doors being delivered. Driver was very helpful carrying the doors inside the house
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Hi Martin,
Thank you so much for your great review. We're delighted to hear that you were happy with our service and communication from start to finish. It’s wonderful to know your doors arrived on time and that our driver was able to help carry them inside.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kindest Regards,
The Deanta Team
Good quality product
Good quality product, good communication, arrived on time. Friendly helpful delivery driver
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Hi Keith,
Thank you so much for sharing your feedback. It’s great to hear that you’re pleased with the quality of our product, we’re glad to know that our delivery driver made a positive impression.
We appreciate your support and for taking the time to leave this review.
Kindest Regards,
The Deanta Team
Excellent delivery service
Excellent delivery service. Personal call from the delivery driver 24 hours in advance, on line delivery tracking accurate to the minute. Clive delivery driver very friendly, helpful and carried the doors into my garage. Perfect 100% satisfaction well done.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Hi Stephen,
Thank you for sharing such a positive review. We’re really pleased to hear that the delivery process went smoothly. It’s great to know Clive made a great impression, we have passed on your kind words to him and his manager.
We appreciate you taking the time to leave this feedback and are delighted that you’re fully satisfied with the service.
Kindest Regards,
The Deanta Team
Placed an order for 5 doors in October
Placed an order for 5 doors in October, Doors eventually arrived just before Christmas, only 2 of the doors were correct so the others had to be returned, am now still awaiting the correct replacements, communication is appalling, I have emailed for an update 4 times with no response, I called 3 times yesterday and was told i would be called back but still nothing...!!! very disappointed..!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Mark,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the delays and the frustration you’ve experienced, this isn’t the level of service we want for any of our customers.
We do have the replacement doors in stock and have already attempted to reach you. A voicemail was left to arrange delivery, and we’re keen to get this organised for you as soon as possible. If you could please contact us with your preferred delivery details so we can move this forward without further delay.
Thank you again for your patience, and we’re sorry for the inconvenience this situation has caused.
Kindest Regards,
The Deanta Team
Delayed delivery
Although the product itself was fine, the delivery arrived well outside the agreed time slot. I contacted customer service three times and was repeatedly told “another half hour,” which was inaccurate each time.
Given the £35 delivery charge (excluding VAT) for a single door, I expected a much more reliable service. The delay meant I had to pay my builders to return the following day, resulting in additional and unnecessary costs.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Radhika,
Thank you for leaving such honest feedback. Please accept our warmest apologies that your delivery did not arrive within the given timeframe. Though this is only an estimated timeslot and unfortunately will change if there is traffic or any issues with the vehicle itself, etc.
If this is the case, you should have been kept informed as such - if this was not actioned, we do apologise and will speak to the necessary teams. Despite this, we hope you are pleased with your new products and we appreciate you taking the time to share.
Kindest Regards,
The Deanta Team
Good communication
Good communication. Link to the website shows real time location of driver. Arrived when they said it would despite the freezing weather. Friendly and courteous delivery driver.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon Rog,
It's fantastic to hear that you were kept so well informed throughout but especially with regards to your delivery and that you were able to track the driver in real time. We are so pleased that the driver was able to assist you so well and would like to thank you for taking the time to share such great feedback! 😊
Kindest Regards,
The Deanta Team
Professional deliver and communication.
Delivered on time ,driver couldn’t do enough to help.
Great service
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Deanta UK
Good Afternoon,
We are delighted to hear that your delivery arrived on time and that the driver was able to assist you fully, with you experiencing a great service. Thank you for your brilliant feedback, we appreciate you taking the time to share! 😊
Kindest Regards,
The Deanta Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.