DeckHead UK Avaliações 

88
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing customer service by Maz and Mart. 2 incredibly kind people. They have truly ignored my sons passion for pokemon even more and I love that for him. Thank you for always being so kind and fair.

Avaliado com 2 de um total de 5 estrelas

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communicati... Ver mais

Detalhes da empresa

  1. Loja de cartões colecionáveis

Escrito pela empresa

Collectibles, Trading Cards and merch all at Great prices!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

88 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(88)

15 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Do not pre-order

Do not pre-order. 3mths paid in advance for one piece. Never received messed me about. Said sent items but no tracking lied continuously. Took me over 2 weeks toget refund.
AVOID ! AVOID ! AVOID !

3 de junho de 2024
Avaliação não solicitada
logotipo da DeckHead UK

Resposta da DeckHead UK

We are so sorry to hear you aren't happy with your experience.

Unfortunately items were Delayed originally by Bandai, this was completely out of our control.

We sent out multiple emails as well as social media updates. We apologised repeatedly when we realised your emails had been bouncing we also made sure we contacted you by text to make sure you got the updates after this.

As you can see from our previous reviews we made sure to update everyone as we got the information.

After receiving then delays with Evri and tracking not updating we contacted everyone affected and offered compensation and either the option to wait or have a full refund.

You responded to this with Threats and Abuse, we proceeded to refund your order, which you received well within the 2 weeks.

As the owner yourselves of a small TCG company, Evolution Cards we would have hoped out of everyone you would have been more understanding that sometimes these things happen and are out of our control.


We sincerely apologies again for the issues with your order but believe this maybe a case of no matter what we did, you would not have been happy.

Kindest Regards
DeckHead


Avaliado com 5 de um total de 5 estrelas

Fantastic Service

One of, if not the best internet provider of trading cards. I can’t speak highly enough of DeckheadUK going above and beyond for my customer service needs, messaging me about a delayed package before I had even noticed.

Lovely people running it too. I will definitely use in the future for any releases (I actually already have).

Thank you so much.

20 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The BEST of the best! DECKHEADUK are a legit VIBE!

I am a relatively new Pokemon collector and I actually met Maz while I was looking for advice online. DECKHEADUK is honestly the best of the best when it comes to a Pokemon community. Great prices, fast delivery, helpful beyond words and the lives on TikTok are SO MUCH FUN! Maz & Mart have an epic thing going on here and if you are lucky enough to stumble across these guys, STICK AROUND! I promise you won’t be sorry! 🎉💜

16 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Fantastic business, fantastic service and overall fanamazingtastic people

So where to start with this amazing service and amazing people……

I will start with the following.
Packaging 1000-10
Service 1000-10
Company 1000-10
Cards 1000-10
Bulk. Meh 1000-10
People 1000-10
All from the above. Amazing service that is constantly amazinglyfantastictabbytastic. Couldn’t thank these guys anymore than I have. They are welcoming and just flat out beautiful humans. Both of which deserve an Oscar Award I say. Nothing to ever complain about and always consistent with helping others with whatever it may be.

You guys should be proud cause I’m one proud DECKHEAD member.

KEEP IT UP YOU BEAUTIES 🦆🦆

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy Customer 😃

Item arrived well packaged and really pleased with it. Delivery time also was really fast compared to other sites I've previously used. Will definitely be returning to Deckhead website to purchase more. Thank you

9 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Incredible!

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to source these for you as a customer. I’ve never felt so valued or had my parcels be so well packaged! Amazing service and I highly recommend you come to DECKHEADUK for all your TCG wants and needs ♥️♥️

28 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality and care

I purchased from DeckHead through TikTok on one of her lives.

The host is absolutely lovely with a warming sense of humour to keep you entertained while you "queue".

I really appreciate the quality of the sleeves and toploaders for my hits. The packaging is great and puts my collectible ocd at ease.

Overall I'll definitely keep coming back for more!

27 de setembro de 2023
Avaliação não solicitada

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