J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Ver mais
A empresa respondeu
I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing bu... Ver mais
A empresa respondeu
I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... Ver mais
The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric al... Ver mais
Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.
16192 Coastal, 19958, Highway Lewes, Estados Unidos
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fastest delivery I’ve ever had!!👍👍 However your customer service needs to improve by10X👎👎. I have emailed 4 times and called 2 times for the last 4-6 days trying to get a return label so I can return misordered merchandise. I have no problem paying for shipping myself. How difficult can it be to fill in some blanks on the computer and email me the return label so as I can return the merchandise and get this matter resolved.

Resposta da deconovo
Fastest delivery I’ve ever had!! 👍👍 However your customer service needs improvement X10.👎👎 I have emailed 4 times and called 2 times asking for someone to send me a return label so I can return merchandise. This has been going on for 4 days. How long can it possibly take to fill in the blanks and email it to me so I can print it and take to whoever and get this matter settled.
Received a phone call today from DecoNovo and also received the return label!! Will be returning merchandise tomorrow.

Resposta da deconovo
I was hoping for a lighter color..pink. kept it anyway
Delivery wasn't too long I really like my curtains they're a bit long but I wanted them to sweep the floor will order again
Beautiful light pink transparent curtains for my living room. They came quick and well wrapped. They fit perfectly even though I thought they would be too long but weren’t. They were 45” in length and serve as café curtains.
Ordered pillows & they’re perfect. Ordered them in different color & u notified me that it’s out of stock. Tks
I think the curtains are great. They are well made and very cute. Great prices too. I will probably only shop here for my curtains
I got what I paid for and it came when I was told it would.
I ordered the dark gray, black out curtains with the silver thread design. I'm really happy with how they look with my new flooring and painted walls. Thank you.
The item never arrived, we waited for several weeks. Customer service wasn't helpful at All.

Resposta da deconovo
They were very easy to install. Wonderful black out.
I realized that Bed, bath and beyond would not be there any longer. Looking for another option so I asked google and found this company, very much in love with these curtains they are black out such a beautiful blue, ands soft a perfect match. I will check them out in the future and very affordable!!!
Wrong curtains, not thermal blackout as advertised. I will be returning for a refund.

Resposta da deconovo
Lynn S below is a whiney little Karen! What an Absolute Jerk for leaving a 1 star only because her FREE coupon had a $40 dollar min purchase. That's called business Lynn! Her review had nothing to do with the terrific quality of Deconovo products and outstanding customer service...like giving away $10 bucks for a whiney review from someone who expects something for nothing.
L
The color sky blue blackout curtains are not sky blue, but sage green.
The quality of products & the delivery was quick.
The drapes were good quality and fas delivery. However had to return and cost $27 non refundable.

Resposta da deconovo
The curtains are good but they're not upfront about their promotional offers. They offered a $10 off voucher for a review then after issuing the voucher said it was only valid with a $40 minimum purchase. Wish they had specified the minimum purchase amount upfront.

Resposta da deconovo
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.