J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Ver mais
A empresa respondeu
I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing bu... Ver mais
A empresa respondeu
I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... Ver mais
The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric al... Ver mais
Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.
16192 Coastal, 19958, Highway Lewes, Estados Unidos
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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 mês
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The curtains are absolutely stunning! The quality is top-notch — from the fabric to the stitching and overall style, everything is done with impeccable precision and taste. You can tell that every detail was crafted with care and attention. These curtains truly bring a sense of coziness, elegance, and luxury to the space. I’m extremely happy with my order! Highly recommend if you appreciate quality and style as much as I do!
I’ve ordered twice now from this company and the service has been perfect each time. Highly recommend
Prior purchase was flawless. My second transaction was delayed and absent of notification and updates. It appears that AI is utilized by Deconovo when communicating with customers, which increases frustration. Otherwise, continued delivery of quality product
It took a while to figure out what width we needed. Then we put in the order. Great experience. Didn't see a tracking number and emailed Deconovo. They expedited things. Two surprises. Curtain hooks are adjustable. Never saw that before and really great. We thought the curtains would come from a factory in the south. Of course they shipped from China. Final product is beautiful.
Love the drapes. Just what we wanted. Thank you for all your help.
Horrible. I ordered and they did not sent it right away. I waited 2 weeks and i had to talk to customer service then they tell you it is not available.

Resposta da deconovo
Very disappointed with the lack of transparency of this company and their return policies. Received a curtain order through Bed Bath and Beyond right before the holidays. Reviewed the return policies in the BB&B app on my order history screen, where it clearly said the order was refund eligible for 30 days from receipt. Now they are saying refunds must have been initiated within 15 days (even during the holidays!) and are only eligible for ‘unopened’ packages. The only way to learn of this restrictive policy is to click a hyperlink on the product information page (not the cart or order history page) with the seller’s name, WHICH HAS NO INDICATION that this is where the details of the seller’s return are ‘hidden’. They are deliberately hiding a policy that is MUCH more restrictive than their competitors. Do yourselves a favor, forego BB&B and its shady suppliers. Stick with Amazon and Wayfair, where return policies are clear and up front!

Resposta da deconovo
Lovely swatch selection. Feel guilty about getting some that I won’t order, do you want them back?
We love the Charlotte 14, Orange and will get very specific by the mid to late part of January.
We are replacing the carpet and want this to influence our choice. It will be installed near the end of January.
Happy New Year and I have you in my wish basket and will make it come true.
A fan, Rebeccah Leiter🌺
Quality and missing item. I write to state I never received the last rug. Quality is poor

Resposta da deconovo
This is the WORST return experience I have ever had. I am sure that I will not even get my money back. There is no invoice in the packaging. ( which they require for returns) You call and then they tell you, you have to email them. requirements: original packaging, receipt, and must be sent to them with in 30 days of purchase date.They were 2 weeks in delivery and I am not sure they will receive the items in that window especially now with the xmas season. I wrote to them after their response email...( BTW no authorization to return in that email) I responded again and now it has been another day past and no response. RIDICULOUS. I would rate them a zero if I could. I will be out $ and merch at the end of the day. I am sure of it. BAD BAD BAD

Resposta da deconovo
I ordered rugs for my bathroom, and they were perfect. They arrived quickly and in good condition. I was pleased with the overall quality of the rugs. I would order from this company again.
Demaciado hermosas. Fácil de montar y exactamente la medida y el dicelo que pedí
I found it was very easy to order. The product came quickly and was exactly how it was described. I was very pleased with my purchase.
I liked the duvet, I loved it, I had never used one and the truth is that it met my expectations.
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