deconovo Avaliações 

280
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing bu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... Ver mais

Avaliado com 5 de um total de 5 estrelas

The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric al... Ver mais

Detalhes da empresa

  1. Loja de Artigos para Curling
  2. Loja de Cortinas
  3. Loja de artigos para reforma residencial

Escrito pela empresa

Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

280 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(280)

26 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The curtains are absolutely stunning!

The curtains are absolutely stunning! The quality is top-notch — from the fabric to the stitching and overall style, everything is done with impeccable precision and taste. You can tell that every detail was crafted with care and attention. These curtains truly bring a sense of coziness, elegance, and luxury to the space. I’m extremely happy with my order! Highly recommend if you appreciate quality and style as much as I do!

25 de março de 2025
Avaliado com 4 de um total de 5 estrelas

Prior purchase was flawless, BUT

Prior purchase was flawless. My second transaction was delayed and absent of notification and updates. It appears that AI is utilized by Deconovo when communicating with customers, which increases frustration. Otherwise, continued delivery of quality product

13 de março de 2025
Avaliado com 5 de um total de 5 estrelas

It took a while to figure out what…

It took a while to figure out what width we needed. Then we put in the order. Great experience. Didn't see a tracking number and emailed Deconovo. They expedited things. Two surprises. Curtain hooks are adjustable. Never saw that before and really great. We thought the curtains would come from a factory in the south. Of course they shipped from China. Final product is beautiful.

10 de março de 2025
Avaliado com 1 de um total de 5 estrelas

Horrible

Horrible. I ordered and they did not sent it right away. I waited 2 weeks and i had to talk to customer service then they tell you it is not available.

5 de fevereiro de 2025
logotipo da deconovo

Resposta da deconovo

We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it can be to wait for your purchase, only to find out it was not available. This is not the experience we strive to provide, and we truly appreciate your feedback.

To resolve this issue promptly, please reach out to our customer service team at info@deconovo.com. Our team is ready to assist you and ensure that we address your concerns as quickly as possible.

We value your business and hope to make this right for you.

Thank you for bringing this to our attention.

Avaliado com 1 de um total de 5 estrelas

Never received my samples.

Never received my samples.

21 de janeiro de 2025
logotipo da deconovo

Resposta da deconovo

We apologize for the delayed response and any inconvenience caused. According to our records, the samples have been delivered, but we truly regret any confusion or inconvenience you may have experienced.

If you liked the sample, we’d be delighted to assist you in selecting the perfect customized curtain for your space. Please feel free to reach out to us at info@deconovo.com, and our team will be more than happy to guide you through the process.

We appreciate your patience and hope to have the opportunity to provide you with an exceptional experience moving forward.

Avaliado com 1 de um total de 5 estrelas

DECEPTIVE AND RESTRICTIVE RETURN POLICIES - BUYER BEWARE!!

Very disappointed with the lack of transparency of this company and their return policies. Received a curtain order through Bed Bath and Beyond right before the holidays. Reviewed the return policies in the BB&B app on my order history screen, where it clearly said the order was refund eligible for 30 days from receipt. Now they are saying refunds must have been initiated within 15 days (even during the holidays!) and are only eligible for ‘unopened’ packages. The only way to learn of this restrictive policy is to click a hyperlink on the product information page (not the cart or order history page) with the seller’s name, WHICH HAS NO INDICATION that this is where the details of the seller’s return are ‘hidden’. They are deliberately hiding a policy that is MUCH more restrictive than their competitors. Do yourselves a favor, forego BB&B and its shady suppliers. Stick with Amazon and Wayfair, where return policies are clear and up front!

23 de janeiro de 2025
Avaliação não solicitada
logotipo da deconovo

Resposta da deconovo

We sincerely apologize for the confusion and frustration you experienced with our return policy through Bed Bath & Beyond. Your experience does not reflect the high standards we strive to maintain, and we truly appreciate you bringing this to our attention.

We have already provided feedback to the Bed Bath & Beyond operations team regarding this issue. They are actively working to improve transparency and ensure that return policies are clearly communicated on all relevant pages, including the cart and order history screens. Our goal is to create a smoother and more transparent shopping experience for all customers.

If there is anything we can do to assist you further or if you need help resolving this matter, please do not hesitate to reach out to us directly at info@deconovo.com. We are here to help and want to make this right for you.

Thank you for sharing your feedback—it helps us improve and serve our customers better.

Avaliado com 5 de um total de 5 estrelas

Lovely swatch selection

Lovely swatch selection. Feel guilty about getting some that I won’t order, do you want them back?

We love the Charlotte 14, Orange and will get very specific by the mid to late part of January.
We are replacing the carpet and want this to influence our choice. It will be installed near the end of January.

Happy New Year and I have you in my wish basket and will make it come true.

A fan, Rebeccah Leiter🌺

23 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Quality and missing item

Quality and missing item. I write to state I never received the last rug. Quality is poor

13 de dezembro de 2024
logotipo da deconovo

Resposta da deconovo

Please provide items pic to info@deconovo.com so we can offer a solution in your case. Your understanding is greatly appreciated.

Avaliado com 1 de um total de 5 estrelas

This is the WORST return experience

This is the WORST return experience I have ever had. I am sure that I will not even get my money back. There is no invoice in the packaging. ( which they require for returns) You call and then they tell you, you have to email them. requirements: original packaging, receipt, and must be sent to them with in 30 days of purchase date.They were 2 weeks in delivery and I am not sure they will receive the items in that window especially now with the xmas season. I wrote to them after their response email...( BTW no authorization to return in that email) I responded again and now it has been another day past and no response. RIDICULOUS. I would rate them a zero if I could. I will be out $ and merch at the end of the day. I am sure of it. BAD BAD BAD

11 de dezembro de 2024
Avaliação não solicitada
logotipo da deconovo

Resposta da deconovo

Apology for any inconvenience. You refund will be issued definitely as long as you provide a receipt of your returns. Please contact info@deconovo.com.

Avaliado com 5 de um total de 5 estrelas

Quality Products

I ordered rugs for my bathroom, and they were perfect. They arrived quickly and in good condition. I was pleased with the overall quality of the rugs. I would order from this company again.

15 de novembro de 2024

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