Seit über zwei Jahrzehnten kaufe ich weltweit Schallplatten in Record Stores – das hat bisher eigentlich immer problemlos funktioniert. Aktuell wollte ich bei Deejay.de drei Vinyls bestellen. Leid... Ver mais
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Veja o que dizem as avaliações
Ich kann nichts beanstanden.Die Lieferungen erfolgen meist innerhalb von 24 Stunden.Die Schallplatten sind neu und unbenutzt.Die Angebote sind top und wer Geduld hat beim Vorhaben der wird definitiv... Ver mais
A empresa respondeu
Bin seit ca. zwei Jahren Kunde und hatte bis jetzt noch keine Probleme. Wenn ich fragen hatte, wurde mir am Telefon immer sehr gut geholfen. Die Lieferung geht sehr schnell. Man kann sich die Pl... Ver mais
A empresa respondeu
Buying records for more than 10 years on Deejay.de store buying vinyls on a monthly basis and I never had any problem. The pre-sale buy and reservation features for 30 days or until certain amount rea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre deejay.de
Escrito pela empresa
REAL GROOVES
WORLDWIDE
Your trusted partner in the world of vinyl.
Our shop was born out of a deep passion for music, and especially for vinyl, in 1988 with a small record distribution. We are shipping your favourite vinyl all over the world. CONTACT & OPENING HOURS Shipping Overview
Informações de contato
Hofer Str. 32, 95182, Döhlau, Alemanha
- +49 (0) 9286 9555-0
- info@deejay.de
- deejay.de
3,9
Muito Bom
138 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 10% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely top seller
I have been regularly buying vinyl on deejay.de for over two years. Since I discovered it, all my problems with searching for titles, shipping, and booking with many other sellers have disappeared. The web page is super neat, easy to navigate with lots of filters to simplify the search in the very rich warehouse. Their customer service is very fast and kind.
15 de janeiro de 2025
Resposta da deejay.de
Thank you, Paolo – what a kind message!
We’re really happy to hear that we could make your vinyl life a bit easier. Knowing that our site, service, and selection work well for you is the best kind of feedback we could ask for. Thanks for your continued support – it truly means a lot to us!
Your deejay.de team
Resposta da deejay.de
Grazie mille! 🙌
We're honored to be your number one! So glad you're enjoying the shop — thanks for the love and support! 🧡
– Your deejay.de team
Resposta da deejay.de
Thanks a lot, Stefan! So glad to hear everything was perfect!
Your deejay.de team
great staff at deejay.de
I love that i can reserve some vinyls a period of time!
Everything was great all the time... i did not have a problem at all and my first order from deejay.de was maybe 2 years ago. I think I have 100+ vinyl from them. Good job :D
21 de maio de 2024
Resposta da deejay.de
Over 100 records in two years! That’s awesome :-) ! Really cool to hear everything’s been running smoothly and that the reservation feature works for you. Thanks for the trust and the good vibes – we appreciate you!
Your deejay.de team
It's great to be able to pre-order…
It's great to be able to pre-order records and set a minimum order value for delivery
9 de março de 2025
Resposta da deejay.de
Thanks, Thomas!
Glad to hear the pre-order and minimum order setup works for you — that’s exactly what it’s there for. Appreciate the feedback!
Your deejay.de team
Reservation of items not guaranteed…
Reservation of items not guaranteed that you 100% get them. Marketing company what promises you reward not working.
2 times I did not receive the bonus promised from the order.
2 de abril de 2025
Resposta da deejay.de
Thanks for your feedback, Roman – and we’re really sorry to hear about your disappointment.
You're right, unfortunately in rare cases a reserved item might sell out before it reaches your shipping date, especially with limited stock or high demand.
Also, please note that some pre-orders never reach us at all due to issues like pressing mistakes or delays/problems at the distributor or a damaged delivery — things that are sadly out of our control. Still, we completely understand how frustrating that is.
Regarding the missing reward: that definitely shouldn’t have happened. We’ll look into it right away and follow up with you directly. Thanks for pointing it out — we want to make it right.
Your deejay.de team
It would be nice if you printed out…
It would be nice if you printed out stickers with the track names
2 de abril de 2024
Resposta da deejay.de
Thanks for your input, Kirill!
Yeah, we’ve definitely thought about those stickers before and we totally get the benefits. In the end, we decided to leave them out to keep things a bit more eco-friendly and avoid extra waste.
That said, we fully understand why they’re useful, and who knows - maybe there’s a smarter way to do it in the future.
Your deejay.de team
Nice place to order
2 de abril de 2025
Resposta da deejay.de
Thanks a lot, Antonio! Glad you’re enjoying it here 🙌
Your deejay.de team
Комфортный магазин винилов и аксессуаров
Я покупаю винилы почти на протяжении года. Очень удобно сделана корзина. Можно заранее бронировать пластинки, которые ещё не вышли, но я точно уверен, что они ко мне попадут.
26 de março de 2025
Resposta da deejay.de
Hello Oleksandr!
Thank you so much for the kind words!
We’re really happy to hear that the cart and pre-order system work well for you — we built it to make things as smooth as possible for vinyl lovers. Thanks for being with us!
– Your deejay.de team
Light and shadow
Long-term client and heavy buyer.
Well, for me it is a overall 3 to 4-star experience.
A lot of expensive vinyl and from time to time bad new/mint conditions that should n o t be send when being checked beforehand.
Plus a hard shopping policy when it comes to deleteing records from your recent basket. Even if you order a lot of vinyl and delete new or false ones you are forced to complete your basket earlier and pay in advance for the next order cause ordering period was shortend by them.
I once (!) sent back vinyl and it wasnt accepted and dealt with unfriendly.
Fast delievery and a huge collection though.
No bonusses or reward programs rather make it a 3-4 star experience after all.
31 de março de 2025
Resposta da deejay.de
Thank you for your honest and detailed feedback, Benjamin – we really appreciate it, especially coming from a long-term and heavy buyer like you.
We're sorry to hear that your experience hasn’t always met expectations. You're absolutely right: every new record should arrive in perfect condition, and we regret if this hasn’t always been the case. We’ll definitely bring this back to our quality control team.
Regarding the shopping cart and reservation system: we understand that the limited timeframe and advance payment rules can feel restrictive, especially if you're building larger orders. The system is designed to keep things fair for all users and ensure stock availability, but we hear your frustration and will take this into account.
As for your return experience — that shouldn’t have felt unfriendly, and we’re sorry it did. We'll reflect on how we can improve that process moving forward.
We’re happy you appreciate the delivery speed and wide selection — and we’ll definitely keep your suggestion regarding rewards in mind. Thanks again for being with us for so long. Your input truly helps us get better.
Your deejay.de team
Sehr zufrieden
Top verpackt,und wenn man ein Anliegen hat,wird sich auch sofort drum gekümmert.So soll es sein,vielen Dank!.
28 de março de 2025
Resposta da deejay.de
Vielen Dank, Sven! 😊
Freut uns sehr, dass du zufrieden bist – genau so soll’s sein! Wir geben unser Bestes, damit alles reibungslos läuft. Danke für dein Vertrauen!
– Dein deejay.de Team
Perfect
Perfect
Tout est parfait, l'envoie, le produit, des cadeaux parfois. Le vynil est cher actuellement mais deejay.de est un très bon vendeur
10 de março de 2025
Resposta da deejay.de
Merci beaucoup, Michael!
Great to hear everything’s been perfect for you — from the shipping to the records (and the little surprises 😉). Vinyl might be getting pricier, but we're happy to be your trusted spot for digging!
Your deejay.de team
Resposta da deejay.de
Hello! Thank you very much for your positive review!
Happy to have you in the deejay.de family!
Amazing experience!
I recently had an amazing experience with Deejay.de—a true paradise for vinyl collectors and DJs. From digging through their vast selection of records to discovering rare gems and fresh techno/house releases, every step of the process was smooth and exciting.
Their catalog is incredibly well-curated, catering to both underground heads and mainstream selectors. Whether you’re looking for classic pressings, exclusive imports, or the latest club essentials, they’ve got it all. Ordering was seamless, and my records arrived safely packaged and in perfect condition—a must for any vinyl enthusiast.
What really stood out was the attention to detail in their service. The search and preview functions made it easy to explore new sounds, and their recommendations were spot on. It’s clear that Deejay.de is run by people who understand the culture and the needs of DJs.
If you’re serious about your vinyl collection or DJ sets, this is the place to dig. Can’t wait for my next order!
2 de abril de 2025
Resposta da deejay.de
Hey Yohan,
Thanks so much for your message — it really means a lot to us! We’re super happy to hear that you felt well taken care of and enjoyed the whole experience. We put a lot of thought into everything from the selection to the packaging, so it’s great to know it landed well with you.
Thanks for being part of it — we’re already looking forward to your next order!
Your deejay.de team
Resposta da deejay.de
Thanks so much, Stephen! 🙌
That means a lot to us — we’re really happy to have you digging with us. Appreciate the support!
Your deejay.de team
Vinyl in poor condition (It is not a second-hand item)
I just placed one order, the vinyls were in the inner sleeves and the outer sleeves were out, then one vinyl was damaged and was hit on one side. That same vinyl was very scratched from use, it sounded good, but it had many marks of use, including small hairs (they looked like dog hair, and I don't have any animals). I write to you asking for an exchange for a new one, but your "company policy" accepts the condition of the vinyl as normal, if I want an exchange, I have to pay the cost of shipping... I am very sad and disappointed by the way you treated me and your way of treating the article. I have orders from Juno and the articles arrive immaculate, nothing to do with it. I hope that Deejay studies the customers more and takes care of them, since I see many complaints about them. Greetings
28 de fevereiro de 2025
Resposta da deejay.de
Hello Luis, Thank you for taking the time to share your experience, and we’re truly sorry to hear that you were disappointed with your first order. We completely understand your frustration, especially when an item doesn’t arrive in the condition you expected.
We take great care when packing records, and the way we separate inner and outer sleeves is a common practice to help prevent seam splits during shipping. That said, the condition you described regarding the scratches and the presence of hairs is not acceptable and certainly not the standard we aim for.
We also understand that our current policy regarding return shipping for used records may not feel fair in such cases. While we do our best to evaluate each situation individually, we clearly didn’t meet your expectations here, and for that, we sincerely apologize.
Please know that we have now internally discussed your case with our quality management team, as we take this kind of feedback very seriously.
We kindly ask you to contact us again by email and refer to your Trustpilot review so we can follow up directly and work toward a suitable solution.
Thank you again for your honest feedback — it helps us improve.
Absolutely incredible customer service
I have been using deejay.de for just over a year now and can’t tell you enough how incredible their services are. I was unable to reserve my items for a date for a new release but I spoke to the customer service and they happily extended my reserved items time in order for me to purchase all of my records and not miss out
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da deejay.de
Hello Matthew, thank you so much for your kind words! 😊 We're glad we could assist you in reserving your records and making sure you didn’t miss out. Your support means a lot, and we’re always here to help. Looking forward to your next order! 🎶🙌
Resposta da deejay.de
Hi Pedro, thank you! 😊 We’re thrilled to hear that! Appreciate your support and looking forward to your next order!
eccellente b2b per record…
eccellente b2b per record store,precisione massima nelle spedizioni ,nel materiale inviato sempre integro ,servizio assistenza ottimo
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da deejay.de
Thank you for your fantastic review! 😊 We're delighted to hear that you appreciate our B2B service, precise shipping, and the quality of our records. Providing excellent support and reliable deliveries is our priority. Looking forward to continuing our partnership! 🎶🚀
I've been using Deejay / Vinyl future…
I've been using Deejay / Vinyl future as both a customer and record store for 15 years. Their customer service is excellent, pricing is fair and they always do their best to fix any issues that pop up.
Highly recommened
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da deejay.de
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with our service. Your support means a lot to us, and we look forward to providing you with more great vinyl in the future! 🎶✨
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