DEGIRO Avaliações 

768
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been using DeGiro for over seven years in another country. I have never had any major issues, and when they rarely arise, the staff are very responsive. I watched the platform grow and improv... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I'm a UK citizen, I've always been a UK citizen. Someone at Degiro has mistakenly decided that I'm a US citizen. I've emailed a number of times to client and kyc. No replies. I tried to call... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've used Degiro, [a recommendation from a far more experienced trader] for the past two years from when I first started my trading journey. Its ease of use and focus on keeping trading simple was ver... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor Financeiro

Escrito pela empresa

Founded in 2008 in Amsterdam, DEGIRO has grown into one of Europe’s largest and most trusted online brokers. Today, over 3 million clients across 16 European countries rely on our high performance platform to invest globally at low cost. Investors can access more than 45 markets across 30 countries and a wide range of investment products, including stocks, ETFs, bonds, options and futures. In several markets such as the Netherlands, Spain, France, Germany, Italy, Ireland, Portugal and Greece, clients can also invest in crypto. This allows investors to build diversified portfolios in a single account. Our platform combines innovative trading technology with personal customer support by phone and email in local languages. Whether you are a beginner or an experienced investor, you can benefit from clear pricing, reliable tools and a smooth investing experience. As part of flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK), we combine innovative, user-friendly technology with the scale and financial stability of a leading European brokerage infrastructure. Our commitment to value, reliability and service quality has been recognised with more than 100 international awards. DEGIRO continues to empower investors by providing efficient, transparent and user-friendly solutions that help them achieve their financial goals with confidence. Investing involves risk of loss. This is not investment advice.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

768 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(768)

45 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy

Easy, Clear, Reliable

14 de agosto de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Avner,

Thank you for the 5-star review. We greatly appreciate it!

Kind regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use, transparent fees, good resources available, good communication. Can't fault it really.

7 de agosto de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Dear Chris,

Thank you for your thoughtful message! We will make every effort to maintain our high standards and service.

Best regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Easy to use,not expensive

no long winded /boring faff just simple easy to use self explanatory buy or sell options

2 de agosto de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello John,

Thank you for the 5-star review. We greatly appreciate it!

Kind regards, DEGIRO

Avaliado com 1 de um total de 5 estrelas

bad and expensive

bad, expensive and unprofessional.
I have been customer with Degiro since more than 10 years, and I regret this experience. The plateform is the most expensive and the most complicated to manage. It misses the most important features such as forex, cheap fees and after hours trading.
I am now with Trading 212 and I recommend it because it is much better than Degiro

24 de julho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Dear Stephane,

Thank you for sharing your review. We are sorry to read about your unfortunate experience. Of course we will be happy to help you improve it. Also, we appreciate your feedback and will take it into serious consideration

With kind regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Good experience with Degiro

Have had a good experience with this platform but Brexit has made it extremely difficult to trade here due to the time and bureaucracy it takes to move funds around. Cannot fault the platform though. Easy to use and manage unlike etoro!

19 de julho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Dear Chester,

Thank you for your thoughtful message! We will make every effort to maintain our high standards.

Best regards, DEGIRO

Avaliado com 1 de um total de 5 estrelas

Degiro lost my withdrawal

Degiro lost my withdrawal - they are blaming this is stuck with Citi and doing nothing to recover, the funds have not either reached my bank account or been returned to the trading account. Numerous emails and phone calls over a month now and we are nowhere near any resolution - the company has fallen of a cliff in terms of service quality...

Update as of 29 July - you can see Degiro replied below that the case is being worked on, which is what they are telling me on the phone and emails as well. However, the funds are still missing, now almost 2 months and no resolution in sight...

A further update as of 8 August - the issue is still not resolved. Moreover, Degiro told me this was a one-off occasion which should not affect my future withdrawals - I initiated another one for a smaller amount to test this, and guess what, it got stuck similar to the first one. There is zero trust left and I will probably be filing a complaint with the regulator.

A further update as of 27 August, so apparently Degiro's clearing bank (Citibank) requested details on me to run OFAC checks, which Degiro have not informed me about. The withdrawal has been rejected, because Degiro did not timely contact me and provide the requested details to the bank. I have now got funds back into my Degiro account, more than 3 months later, and have been told by Degiro that I can try to withdraw them again - of course no guarantees that this would go through or that they would inform me of the bank's requests. The quality of customer service or problem resolution is beyond any acceptable standard, I will not recommend anybody to use Degiro as a broker, as you may not be able to get your funds back.

10 de junho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Mikhail, thank you for sharing. We can see that your case is currently is being checked and we are in contact with Citi about this withdrawal. Our Service Desk will contact you as soon as an update is available. Our apologies for any inconvenience.

Kind regards,
DEGIRO

Avaliado com 5 de um total de 5 estrelas

Hello

Hello,how many deposit I can start

5 de julho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Georgi,
When you open an account via our website, there is no minium deposit to do. If you have any questions or do not know how to use the platform, just send us an e-mail: clients@degiro.com

Kind regards,
DEGIRO

Avaliado com 1 de um total de 5 estrelas

Scam

After 7 years of trading with them, I have no choice but to close my account with this scandalous company. I have been trying to withdraw money from my account. However due to issues on their end, these withdrawals have not been coming into my account. It has taken me over 20 emails, 5 calls and 6 weeks of waiting to recover most of my money. The call center staff are useless, email customer service is non existant and takes 5 days to respond. I am surprised this company has not been shut down yet. Years of trading gains lost due to the incompetence of this company. I would not advice anyone to open and trade with DeGiro as you will struggle to withdraw your funds!

1 de julho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Varad, we are sorry to read about your experience. If you feel this case has not been handled properly, please consider filing a complaint with us via: complaints@degiro.com

Kind regards,
DEGIRO

Avaliado com 5 de um total de 5 estrelas

Degiro is a highly efficient…

Degiro is a highly efficient stockbroker and I am very happy to be its client.

1 de julho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Alexandra, thank you for the 5-star review. We greatly appreciate it!

Kind regards, DEGIRO

Avaliado com 2 de um total de 5 estrelas

A really poor recent experience getting support

A really poor recent experience getting in contact with support for an issue related to the National Grid rights issue. Support take several days to reply, I was promised different to web support Vs telephone support. Telephone support told me they would sort out the issue and get back to me (never heard back). Web support are fully incompetent, they cannot understand the issue and are unable to identify the @gmail email Vs @googlemail email and have the audacity to tell me I'm not emailing from the registered email address?! I thought these people were technically literate. Overall stay away if you have a need for any kind of support from this broker.

25 de junho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello James, thank you for sharing your concerns with us here. We will take your feedback to heart and will use it to improve in the future.

Kind regards,
DEGIRO

Avaliado com 1 de um total de 5 estrelas

Absolute shambles of a company.

Absolute shambles of a company.

Anytime I try to ring them (for an issue of their own doing) the number is either unrecognised or "currently unavailable". How is this a way to run a business where clients can't reach you.

As soon as I managed to log in to my account I will delete it and call it a day.

19 de junho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Anthony, thank you for sharing your concerns with us here via Trustpilot. We can seen that shortly after this review you were able to reach our Service Desk to complete your request. We appreciate your feedback on the matter and will use it for improvement in future.

Kind regards,
DEGIRO

Avaliado com 5 de um total de 5 estrelas

Best trading platform ever

This is the best platform I have ever traded on, offering great functionality, access to worldwide markets and very reasonable fees.

15 de junho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Dear Charles,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Excellent throughout.

Excellent throughout.
I have been using the platform for more than 5 years now. Extrelemt effective, low cost and reliable.

11 de junho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Dear Evangelos,

Thank you for your thoughtful message! We will make every effort to maintain our high standards.

Best regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Night mode is great

Night mode is great, easy interface, good support, great if your main currency is EUR.

4 de junho de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hello Liam,

Thank you for the 5-star review. We greatly appreciate it!

Kind regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Excellent service and great fees

21 de maio de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Dear Charles,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Avaliado com 5 de um total de 5 estrelas

Great English Phone line - Thanks Kirio

I've been using Degiro for a little while due to their low fees, and given I am a long term investor, this suits me well.

Pros:
Good customer service. This one has continued to surprise me. Whether by email, or through the low waiting times, helpful and pleasant conversations (shoutout to Kirio from the call centre in Sofia, Bulgaria), I've gotten my questions answered well and in a friendly manner.

Web platform works fine, never experienced a bug before.

Cons:
Lacks certain more advanced features such as Stop limit orders with a larger range (or even the ability to see the range degiro will accept), or to be able to include formulas in your stop limit orders such as current price - 3(14 day trailing ATR)

More limited range of financial products compared to some American brokerages I've used in the past, however this might be the case for all European based broken, I don't know.

14 de maio de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Thank you for your kind words, Alex!

We have forwarded your message to our colleague internally. It's always great when clients share this with us. Regarding your feedback: we do offer stop limit orders, but only for specific exchange(s). You can find out more on this in the document section under our Help page on our website. We hope we are able to offer it to more in the future.

Regarding the limited range of products, sometimes we cannot offer it due to documentation missing to offer it on our platform or that there are other limitations. If you feel you are missing a product you can always mail our Service Desk with a product request. Just share the full name of the share, ISIN code (unique identifier) and on what exchange it trades. Our colleagues can check for you if we can offer it. Also, if you have any other feedback to share, just send us a message or use the feedback button in the menu of the app.

Best regards,
DEGIRO

Avaliado com 5 de um total de 5 estrelas

Top of the class

Easy website to navigate, costs are very low. Orders are executed asap and are reflected immediately in your account. Have always kept me informed fully.
I'm always hoping that they will add to their list of European exchanges but apart from that I have nothing but praise for them

25 de abril de 2024
Avaliação não solicitada
logotipo da DEGIRO

Resposta da DEGIRO

Hi Simon,

Thank you for your positive review! We appreciate your feedback and will take it into serious consideration. Perhaps we can add more exchanges, but currently we are not planning on expanding. Hopefully our current offering is enough. :)

Kind regards, DEGIRO

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