Deposit Protection Service Avaliações 6.424

I needed to make a claim against my tenant, we agreed to split the deposit 50/50, the whole process was simple 😊

I would have rated 0 if possible.

The landlord inspected my room 3–4 weeks before I moved out and confirmed in writing that it was in good condition. No issues were raised at all.

After I left, they suddenly claimed I had damaged the paint and this was something that was never mentioned during the inspection and are now refusing to return my full deposit.

This feels completely dishonest and unfair. Be very careful with what they confirm before you move out may not be what they claim after and it makes me wonder if this is done to only the blacks and immigrants or to everyone in the UK. How can DPS give them my money even with their email to me confirming that their apartment was in good condition before I left the house

Sian was super helpful and friendly. Process was super easy to follow after she helped me.

straightforward to use

Very well organised operation, prompt response to enquires and an easy to navigate website.
Best of the deposit protection schemes in my view.

Sandy was very helpful indeed…she’s done a really good job,thank you so much .

Keeps getting removed as if we don’t have a say in expressing our feeling towards this organisation, and overall service !

Review should not be deleted !

Went back to the phone and to say the experience and over service received by that so called self serving manager Sharon was beyond pathetic and horrendous. How does an organisation like this employ such a poor serviced individual like this is beyond me. Avoid at all cost!

DPS understood my problem quickly and clearly explained what action I needed to take.

Following a family death I found myself locked out of my account. I needed to make a deposit return that week!
DPS pulled out the stops and set me up with new account access within a day, allowing my tenant to receive their deposit return.

Michelle was awesome.
My account was showing as closed but she investigated it until she found my 860 deposit. Thanks a bunch.

Sandy made it so easy. She made filling the forms that needed to fill in she briefed me on every question, and she was so pleasant and friendly a credit to your company.

As a tenant, I have just had an appalling experience. The DPS held nearly 5K of my funds for three years. My joint tenant was able to get the funds released in a single day without any consultation with me. All I got was an email at 12.26pm telling me he’d nominated himself to deal with deposit (who knew even possible?) and then, 30 minutes later, at 12.56pm, another email to say the tenancy was closed. No attempt to check I consented to him dealing with the matter or to the release of the deposit. No time even to read the emails and log into my account and find out what was going on. 5K of my money gone just like that as no hope of recovering from him. When I rang to complain, they could only advise me to Google Justice for Tenants. Surely “protecting” a deposit warrants a little more care and hesitancy over its release, especially in a situation where there is more than one tenant? Any one renting with others be warned.

The DPS response below is completely inadequate. “In this situation, we cannot help because we are no longer responsible for protecting your deposit”. My complaint is the deposit should not have been released without adequate checks with BOTH tenants and certainly sufficient time for me to even know what was about to happen. This was no by stretch of the imagination protection of a valuable deposit. The DPS showed a severe breach of duty of care in releasing it so suddenly and with so little care.

The Agent was very helpful and answered all my queries and helped me to go online

I phoned for help, the person who delt with my problem and sorted everything

I just wanted to leave a quick review to recognise Kevin Giles from the Deposit Protection Service. Out of everyone I’ve dealt with from this company, he has been by far the most helpful.

Kevin really went out of his way to assist my Dad. It’s not often you come across someone who is genuinely willing to take that extra step, but he did exactly that.

Thank you again, Kevin, your help is truly appreciated.

Spoke with a lovely gentleman Mikee who was very polite and helpful. We discussed multiple deposits and resolved my queries with ease.

Excellent, safe and secure. I was also impressed by the efficiency of the Customer Service (Michelle). Thank you

Michelle from the DPS was extremely knowledgeable and provided all of the information I asked for with patience and understanding.
She was able to assist with automation issues for ultimately me to access my records fully, providing useful additional information for future use.

Michelle was friendly very helpful and gave us all the information we needed,explained it all clearly and concisely, a real asset to your company ,
Thank you again Michelle

What has been a difficult time in dealing with the loos of my father and dealing with his tenancy, I spoke to Michelle at the Deposit Protection Scheme and she was absolutely amazing in helping me navigate through what I needed to do. Unbelievable service, professional and empathetic.