Deposit Protection Service Avaliações 6.424

Mikee was very helpful and professional throughout the call. Was very patient and guided me through the step by step process with ease. Would definitely commend him for his handling of my call.

Sharon was very informative, courteous and knowledgeable. She couldn't have been more helpful, and answered all my questions.

Very helpful and out my mind at ease, thank you

I spoke with a lovely person called Arran (I hope that I have spelled your name correct). I would just like to complement you on a wonderful service.
Many thanks
Kind regards
Tina Port

Ann who answered my query was lovely and professional and really helpful and patient even though I was being my usual awkward, air-headed self. She solved my issue very quickly.

Every time I spoke to a staff member they were very understanding helpful and caring of my plight

Great service from Sandy, thank you!

I called today and spoke to mikee, he was extremely helpful and kind, took his time to explain everything and run through everything to make sure I understood everything. Excellent customer service, thank you

We inherited a property in Oct 25 where the tenants paid a deposit in 2015 but were still renting. We decided to sell in December and requested the return of the deposit to complete the sale.

After two emails to the DPS customer service we were told that due to GDPR rules all data was removed/deleted after 7 years. There is no evidence of the deposit being refunded. The customer service person dismissed us and just referred our claim back to the website, which gave no further details on reclaiming our deposit.

I will never use this company again and urge any further uses to make sure they are covered for long term tenants.



In accordance with GDPR rules all personal details of the deposit you are requesting information/documentation for have been removed.

I had a really positive experience dealing with Sandy at the Deposit Protection Service. I was unsure about parts of the deposit return process and had a few concerns, but Sandy took the time to explain everything clearly and made sure I understood my options.

She was patient, knowledgeable, and genuinely helpful throughout. It made what could have been a stressful situation much easier to deal with.

Great customer service and support — thank you again, Sandy.

My query was delt with very well by Shamus.
When a fault was shown as I tried to work through the web page Shamus took over and sorted the problem for me.

Got through quickly and Mikey was really helpful in resolving my query.

it a great service thats there for you as a tenants and for the landlords so that all runs smoothly when there any dispute that may occur

The representative who took my call 'Ann' was informative, helpful and polite.
Thankyou very much for solving my issue swiftly and professionally.

I’d give 0 stars if I could!!!
Absolutely awful service and company waited nearly four years for them to return my deposit!!! Then they didn’t even inform me they were doing so and have sent the money to an account I closed! WHY DIDNT YOU CONTACT ME FIRST!!! I’ve now lost that money due to shocking contact and awful service! I’m absolutely livid. Useless don’t use this conpany

Excellent customer service from Sandy. Informed and clear for every step.

Michelle Was Very Helpful .Nothing Was A Problem .

I wanted to check the bank details to confirm I was sending the deposit to the correct bank account. Michelle checked my details and then confirmed the details I had were correct.
Very quick efficient service, thank you!