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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My dog has dry skin so I ordered the shampoo, conditioner and spritz upon recommendation from a friend. They came nice and quick and seems to be doing the trick. I will definitely be ordering again. V... Ver mais

Avaliado com 1 de um total de 5 estrelas

Hallo, ich habe ein Set, bestehend aus 5 Artikeln bestellt und diese sofort online bezahlt. Zwischenzeitlich sind 4 Wochen vergangen, wir haben mindestens 10 mal email Verkehr gehabt und mir wurden... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wie das Produkt ist, kann ich leider nicht bewerten, da wir von unserer Bestellung von 5 Artikeln nur 3 erhalten haben. Trotz vielfacher Nachfragen und email Verkehr wurden die fehlenden 2 Artikel nic... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I strongly advise others to stay away from this company. I ordered three items and paid in full back in early September — only two were ever delivered. Despite sending six follow-up emails over... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação

Escrito pela empresa

All Natural & Organic Pet Skincare Products to Relieve Skin Conditions Such as Dermatitis, Hot Spots, Black Skin Disease, Allergies and Rashes in Cats and Dogs


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

64 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,4

Todas as avaliações

(64)

25 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Hilft nicht wirklich...

Bei meinem pom verwende ich das ganze Set nach Anleitung seit April.
An der Brust hat es minimal geholfen an den Schultern leider nicht. Die Haut ist immer noch grau... was kann ich noch tun?

19 de agosto de 2025
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Dear Angela,

Please reach out to us at customerservice@dermagic.eu so we can find your order and resolve any issues you have. Thank you

Avaliado com 2 de um total de 5 estrelas

The worst customer service Ive ever experienced

The products itself are amazing. But this company is the worst I've ever had contact with. The first order I did, they didn't had the products in store and it took over 6 months to deliver it. They told me that they would pay back my shippingcost, which they never did. I run out of all the packages and decided to do a new delivery. I transferred the money by bank and after that it was complete radio silence. Trying to get in contact with them was terrible. They ignore almost all messages. Also the phone number isn't available when calling. After emailing them every day, (this was going on for months) they said again, that they will transfer back the shipping cost. Ofcourse, never happend. And finally I got my packages. But it were the wrong products. I still try to get in touch with them, but all my messages are ignored. I would not recommend to order here. This was my last time. I cant sell my packages like this. Also, they dont sent an invoice, which is terrible when you have your own company, because the tax isn't refundable. I also asked for this months, but is also ignored.

2 de abril de 2025
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Dear Romy, We hope this has now been resolved and you have everything you need. Dermagic

Avaliado com 1 de um total de 5 estrelas

It's a SCAM!

It's a scam. I placed an order for 178€. I haven't received anything and no one responds to my emails.

14 de abril de 2025
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

We have resolved this. Thank you

Avaliado com 1 de um total de 5 estrelas

Son unos estafadores

Son unos estafadores

No contestan he pagado 164€

Y nunca enviaron el código de seguimiento de envío.
He intentado comunicarme con ellos y no me han dado solución, lo único que me queda es hablar con mi banco para ver de qué forma me hacen el reintegro del dinero.
Qué experiencia tan horrible de compra, me siento estafada después de más de 10 días pagado y no me solucionen nada.
Y si mi número de pedido es #000006010

1 de abril de 2025
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Please can we have your order number so we can check this as we don’t recognize the name on the review - Thank you - Dermagic Europe

Avaliado com 1 de um total de 5 estrelas

ACHTUNG BITTE NICHT BESTELLEN WARE…

ACHTUNG BITTE NICHT BESTELLEN WARE KOMMT NICHT AN SIND NUR BETRÜGER.. IM OKTOBER BESTELLT JETZT IST DEZEMBER NICHTS ERHALTEN AUF EMAILS WIRD NICHT GEANTWORTET..

10 de outubro de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Please can you share some more information as we don’t know what customer you are and don't have any orders under this name.

Avaliado com 1 de um total de 5 estrelas

Es una estafa no compren aquí no…

Es una p##a estafa no compren aquí no envían el producto nadie se hace cargo solo hablan en inglés no Dan solución tienen que cerrar esta rienda

1 de outubro de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Dear Jorge, Your order has shipped and will arrive in the next two days.

Tracking is DHL express:

2324122393

Thank you- Dermagic Europe

Avaliado com 5 de um total de 5 estrelas

For about a month

For about a month, my dog experienced severe itching that became so intense she would cry when certain areas on her back were touched. Despite trying various products, nothing seemed to alleviate her discomfort. Upon reading positive reviews about the DERMagic products, I decided to give it a chance. The results were remarkable-Even after just one bath using both products, my dog's itching improved. As an added bonus, her coat became incredibly soft. This product has greatly enhanced her skin condition, and I cannot recommend it highly enough to other pet owners.

27 de julho de 2024
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Thanks Bernie, we really appreciate the review.

Avaliado com 1 de um total de 5 estrelas

What a bad experience

What a bad experience! Without knowing all the facts.

10 de agosto de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Please can you contact us for help, as we don't have any orders under this name.

Avaliado com 1 de um total de 5 estrelas

Nur einen Teil erhalten

Wie das Produkt ist, kann ich leider nicht bewerten, da wir von unserer Bestellung von 5 Artikeln nur 3 erhalten haben. Trotz vielfacher Nachfragen und email Verkehr wurden die fehlenden 2 Artikel nicht mehr an uns versandt. Zu Beginn wurden die verschiedensten Gründe genannt, warum die Ware noch nicht verschickt wurde. Zum Schluss bekamen wir als Antwort auf unsere Nachfragen, dass wir ja schon alles erhalten hätten. Sehr unseriös, wie ich in vielen anderen Bewertungen gelesen habe, war das leider kein Einzelfall !!!

6 de setembro de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

PLease can you share your order number? Thank you

Avaliado com 1 de um total de 5 estrelas

Unseriös

Hallo, ich habe ein Set, bestehend aus 5 Artikeln bestellt und diese sofort online bezahlt.
Zwischenzeitlich sind 4 Wochen vergangen, wir haben mindestens 10 mal email Verkehr gehabt und mir wurden nur 3 der bestellten Artikel geschickt. Dies aber auch erst nach vielfachem mahnen !!!
Die letzten 2 Artikel wollen Sie auch nicht schicken, da Sie behaupten, bereits alle 5 geschickt zu haben.
Es wurden immer wieder Versprechungen und Zusagen getätigt, nur passiert ist nichts.

26 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I had ordered once before and the…

I had ordered once before and the products arrived like normal, this time THEY NEVER CAME.

They didn’t even contact me to try and explain what happened.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Please can you email us so we can help you with your order, as we cant recognise the name on this review. Thank you

Avaliado com 1 de um total de 5 estrelas

FAKE FAKE

I have the same problem, I placed an order on their website 2 weeks ago, I still haven't received any package or awb number, only an apology from them when I write them an email and that I will come back with an explanation of what is not happening .
AFter a month I received the package, I will come back with the contents of the package

19 de agosto de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Dear Andreea, We have emailed you an update and the order will arrive shortly. Dermagic

Avaliado com 1 de um total de 5 estrelas

SCAM!!!!

Okay, so they asked me to put up a good review and that is not what I’m gonna do. This is a SCAM!!! We ordered products worth of 100€ which were never to be shipped! The phone number is FAKE!! I found their private phone number and pressed them for days on to refund me, which they eventually did. It took me numerous emails and texts, expensive overseas calls and so much stress but they did give me my money back. Promised they would send the package anyway, but they did not. STAY AWAY FROM THEM AND THEIR WEBSITE! They do not care that it is your sick pet in question, they are emotionless and money hungry.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Dear Ivana, We refunded you in full after the order did not arrive. We have just emailed you again to confirm. Please check your bank account today and email us back. Thank you - Dermagic

Avaliado com 5 de um total de 5 estrelas

Great Staff

Happy happy happy! My dog is so much better thank you Dermagic Europe for your customer care and helpful staff. Superb products and superb results. I tried so many other shampoos with no results and although it took a few months of using the pack, the results are showing so well.

30 de julho de 2024
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Thank you!

Avaliado com 5 de um total de 5 estrelas

Thank you

Super happy with my delivery, the Dermagic range works and the hair is growing back. Used it for 3 weeks and so positive. Thank you

25 de julho de 2024
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Thank you!

Avaliado com 1 de um total de 5 estrelas

J’ai commandé le 14 juin et je n’ai…

J’ai commandé le 14 juin et je n’ai toujours pas reçu de mail de confirmation de ma commande et donc aucune info sur l’envoi du colis.
J’ai écris deux mails qui sont restés sans réponse.

14 de junho de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Your order shipped DHL 4521614871 and we can see it has been delivered. - I hope the products work well for you and apologies is there was any delay with delivery. DERMagic Europe

Avaliado com 1 de um total de 5 estrelas

scam

I spent 70€ here and I never got a notice of them sending the items out . I called they said call back
I called back they told me to call back again ..
I sent over 4emails and they just don’t answer or sent apologies but never send a tracking number or anything .

3 de junho de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Please can you send me the order number so I can check your account. We cant see who you are from this review and I have no orders under this name. Thank you. Dermagic Europe

Avaliado com 1 de um total de 5 estrelas

SPAM

SOS
ORDER NR DER-ORD 88897
Date of order 22nd of February 2024
Paid AT 5th of March 2024
Mailed including copy of bank transaction on the 8th of May 2024.
I ordered 4 months ago. I paid the money per bank at the beginning of March. I never received the products I paid for, nor got a reply to my mail or messages I left on the answering machine since nobody replies the telephone.

30 de maio de 2024
Avaliação não solicitada
logotipo da Dermagic Europe

Resposta da Dermagic Europe

Dear Tina. Please can you email us with your order number as we don’t have any orders under the name of Tina. All our orders have shipped so if we need to locate yours as it hasn’t arrived please let us know so we can help, thank you. Dermagic Europe

Avaliado com 1 de um total de 5 estrelas

SCAM!!!

SCAM!!!! order 88966
I ordered months ago! Never got my products, never got any sort of refund even after sending MANY mails. Always a "good" excuse to justify the delay. I Don't care. I had soooo much time to order somewhere else. I just want my money back at this point. It's a shame, don't buy anything there!

6 de maio de 2024
Avaliação não solicitada

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