Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Ver mais
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Veja o que dizem as avaliações
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Ver mais
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Ver mais
I am a Dermatica ambassador and have been since September 2023. My aging personalized formula has helped my skin stay clearer, brighter and diminished some of my fine lines. I rarely stick with a skin... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Informações de contato
Reino Unido
- dermatica.com
4,1
Muito Bom
2 mil avaliações
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No improvement Actually customer service is great
Actually customer service is great. It’s been 3 months but I have not seen any changes on my skin. Last time I mentioned and I was informed that this delivery will have hydroquinone which will help to get rid of dark spots / pigmentation.
Hoping that helps.
11 de dezembro de 2023
Resposta da Dermatica
Hi Neeru.
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps.
With Melasma this can sometimes take a little longer to see significant results, patience and persistence here are key.
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcaus
Take care,
The Team at Dermatica
Seeing this product work is what makes…
Seeing this product work is what makes this product great!
9 de janeiro de 2024
Have not received shipment
22 de novembro de 2023
Resposta da Dermatica
Hello Ann,
Thank you for getting in touch,
Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
A member of the customer service team has reached out to you to offer further support, please review this at your convenience.
Take care
The team at Dermatica
Excellent service
26 de novembro de 2023
I do recommend Dermatica
Affordable product, very effective formula, and delivered in time as promised.
1 de setembro de 2023
Happy with your product
Happy with your product. Had to notify that that my order was not shipped sooner.
21 de agosto de 2023
I subscribe to Dermatica as an easy way…
I subscribe to Dermatica as an easy way to get Tretinoin. I will say that I do think that Agency formulas are much better (their regimen in general), but is also too expensive. Dermatica is affordable, but you get what you pay for.
29 de julho de 2023
Resposta da Dermatica
Hi there,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care,
The team at Dermatica
I have had Severe Melasma since giving…
I have had Severe Melasma since giving birth to my first child, after the 3rd child it only got worst. I have tried so many different medications etc. This stuff is a miracle! After 1 month I can say I barely have anymore Melasma.
9 de outubro de 2023
Avaliação não solicitada
Love Dermatica
I have been using Dermaticas tret and niacinamide for anti aging going on a year & a half now. I love the product. My skin has shown lots of improvement. Its usually dry but now I actually have glow and my fiber lines are far less noticeable. My texture also looks so much better. I could get tret from several other companies but why leave? My deliveries are always on time or early. The customer service always responds under 24 hours and they check in every 2 to 3 months. As long as nothing changes I'll never go anywhere else. The only small negative was they use to let you pay once a month and you would get your tret monthly. Now you double up & pay every 2 months and get 2 tubes of tret. I preferred it monthly but it's not horrible as long as they dont keep wanting to change it. I like to be in control of how I want to pay. Anyway I highly recommend Dermatica. Their skincare is great too especially the squalene facial cleanser. I love it
20 de setembro de 2023
Avaliação não solicitada
Nothing but a stellar experience
I have nothing but positive things to say. Based on the results I’ve gotten in four months of use, my specific formulation seems to be exactly what I was needing for fine lines, skin texture, and hyperpigmentation. I really appreciate their gradual onboarding process with tretinoin and other components. This took a lot of guess-work and adjusting completely out of the picture.
Customer service has been very responsive and able to answer all of my questions. I have no reservations about any future customer service needs.
I especially like that they don’t email you with promos or any other spam. They also don’t push any other products on you, even in their suggested skincare routine guidance. Dermatica does one thing, and they do it exceptionally well with no fuss.
Each pump dispenser is the perfect amount of product for the month, and it’s very reasonably priced for the product and kind of service you are getting. I highly and enthusiastically recommend Dermatica.
1 de setembro de 2023
Avaliação não solicitada
Received and empty bottle
I was recently shopped a bundle of two products at a time without knowing because I had been setup to only receive one every 30 days but they switched to 2 every 60 days so the $60 was an unexpected charge because I had only been charged $30 up until that point. And then I realized one of the bottles that was shipped was empty! So I paid $60 for one bottle and all they’re saying is they’ll send a return label to send back the empty bottle and investigate. I’m canceling my subscription!
30 de julho de 2023
Avaliação não solicitada
Resposta da Dermatica
Hello Lori,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
An email was sent out in July informing our patients of the change from our 28 day shipment frequency to the 56 day shipment frequency. We would always recommend checking your SPAM if you have not received this. To highlight the changes made; each treatment will work out at $29.98 however they will be shipped at the same time every 56 days, and the payment for both treatments will be taken 3-5 working days prior to the shipment.
With regards to the bottle you received, we do apologise about the inconvenience! When a bottle is unable to dispense treatment, this may be due to air trapped inside the pump. We would always ask first that you try to pump the dispenser 40 times in quick succession, as sometimes the pump can require repeated attempts before working.
You can also try holding the pump in your left hand with the pump facing the floor and use your right hand to hit the bottom of the bottle, Occasionally air gets trapped in the tube and this will force it out.If this has not resolved the issue, we can send you a return label so we can investigate the issue, and dispatch a replacement treatment for you. We do this in order to identify the issue and ensure we're able to eliminate such issues in the future.Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelpWe are always here to help!
Take care
The team at Dermatica
I don't feel heard
I don't feel heard. I feel that they just throw anything at you just to say they tried to address your concerns. I completed my profile including my skin concerns, length of time I've been under the care of my previous dermatologist and two unsuccessful prescribed treatments of 0.1% tretinoin and 15% azelaic acid cream (which was prescribed by a dermatologist). However, after I informed them I was having an allergic reaction to the treatment they prescribed they sent me a new treatment of 0.1% tretinoin and 15% azelaic acid. The same treatment I used for two years with my previous dermatologist that I had already reported being unsuccessful. So, in my opinion based on my person experience with Dermatica I do not feel that they take the time to actually listen to their clients.
22 de junho de 2023
Resposta da Dermatica
Hi Toshima,
Thank you for taking the time to share insights of your experience so far.
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regards to your treatment, including strengths and ingredients, however safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment we will reach out to you to advise you of this. We do try to offer a flexible, accommodating and accessible service and we would like to apologise that this has not been your experience this far.
We have shared your insights with our team as we are constantly working to improve our services from everything from our formulations to our customer care and your insights help us to improve our service for everyone.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
I have been happy with service at this…
I have been happy with service at this time
23 de maio de 2023
I wish it was more permanent the cream…
I wish it was more permanent the cream I noticed when you stop use the cream the dark brown spots come back.
20 de maio de 2023
Resposta da Dermatica
Hello Lynn,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Whilst our treatments can help manage the concerns we cannot guarantee that they will not return once you stop the treatment.
Melasma is affected by a number of factors so once a treatment has been stopped it is hard to stop the pigmentation from reappearing. Please note that our treatments are safe to use long term and we can switch between melasma treatments and maintenance treatments as and when necessary.
If you are concerned you can reach out to our team to assess your concerns at any time.
Take care
The team at dermatica
Vacation Supply!
I was just eight days away from leaving on a two-week vacation when I realized that I would run out of Tretinoin at some point fairly early in my trip. Panicked, I sent an email to Dermatica, asking if I could have a vacation supply to take with me. The very next day, I received an email telling me that this would be no problem at all! Two days later, I received another email saying that my new order had been shipped!
Thanks, Detmatica!👍🏼
28 de julho de 2023
Seeing an improvement of my facial lines
I really would like to expedite my skin process. I did not get any flaking, so I was hoping, I could get a stronger version of Dematica I have seen slight changes with the product. also, when you sent one of the emails, suggesting I could save money by ordering a 4-month script, I was unable to get directly into the site, to do that. it would have been easier.
12 de maio de 2023
Great experience!
I have oily skin and I'm able to enjoy their compound formula for hyperpigmentation by itself, without a moisturizer. Questions were answered promptly, shipping was on time. Your dashboard has all the information you need about current and future treatment, payment schedule, dispatch date and more...
6 de abril de 2023
Logging in
They helped me log in which I was having problems with and got back to me promptly. Thanks
5 de junho de 2023
Avaliação não solicitada
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