Dermatica Avaliações 

1.622
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am a Dermatica ambassador and have been since September 2023. My aging personalized formula has helped my skin stay clearer, brighter and diminished some of my fine lines. I rarely stick with a skin... Ver mais

Detalhes da empresa

  1. Clínica de Dermatologia
  2. Dermatologista

Informação fornecida por fontes externas variadas

Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,1

Todas as avaliações

(1.622)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I have no experience at this time the…

I have no experience at this time the treatments I'm receiving have done virtually nothing, I didn't expect a miracle but I have no improvements at all.
I have emailed in the past about possible other products this company offers and had zero response. Basically I recieve the same product each month nothing else.

2 de novembro de 2023
logotipo da Dermatica

Resposta da Dermatica

Hello Mark, 

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one, we would like to offer you further support with this. 

For your treatment, it's important to note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

We're sorry to hear that you've not received responses to emails, from our side it appears all emails have been responded to so we’d like to look into why you’ve not had a reply, we have reached out to you in order to investigate further.

We are looking forward to speaking with you soon. 

The Dermatica Team

Avaliado com 5 de um total de 5 estrelas

10/10 for Rosacea

I have been battling rosacea for a few years now. I’ve tried everything from drugstore to high end products, watched countless videos from dermatologists in YouTube and had little success. I feel like Dermatica has given me such peace with my skin. The initial evaluation was thorough. I now have a simple routine that doesn’t take ages and am finally seeing improvement. I’d absolutely recommend their service and products.

23 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

I been trying to cancel my subscription…

I been trying to cancel my subscription for the longest but y'all want to email me and ask me how is it going y'all need to do your job and cancel that subscription.

7 de março de 2024
logotipo da Dermatica

Resposta da Dermatica

Hi Shaquida, 

Thank you for taking the time to leave us a review.

We’re sorry to hear that you're struggling to cancel your subscription with us. We haven't been able to find a cancellation request, however we'd be happy to help get this sorted for you. 

A member of our team has reached out for more information so we can investigate.

Take care,
The Team at Dermatica

Avaliado com 3 de um total de 5 estrelas

The product I received isn’t working…

The product I received isn’t working for me. The Melasma hasn’t improved at all and so I’ll discontinue the product. Retin a with Azeliac acid doesn’t my situation.

6 de março de 2024
logotipo da Dermatica

Resposta da Dermatica

Hi Dorena,

Thank you for taking the time to share insights of your experience so far. 

As we understand that you are not seeing progress yet with your treatment, our dermatology team would like to review this for you to offer you further support. A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.

We are always here to help!
The Dermatica Team

Avaliado com 5 de um total de 5 estrelas

Wonderful experience

I’ve really been enjoying my personalized formula (Tretinoin .025% & Hydroquinone 4% cream). I’ve noticed my sun spots hve started to fade. Dermatica also has such wonderful customer service! I was experiencing some dryness with my first formula and they quickly made an adjustment without any hassle.

29 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great customer service

Dermatica has the best customer service. I’ve called a couple of times & phone agents have been very helpful in answering my questions & getting me connected with dermatologists.

9 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Dermatica is fantastic

Dermatica is fantastic! I love that I'm under the care of board certified dermatologists. The treatment is reasonably priced and effective. Customer service is top notch, they always respond quickly and are very helpful. I love seeing the results, I would highly recommend them!

2 de setembro de 2023
Avaliado com 4 de um total de 5 estrelas

I feel there is a miscommunication with…

I feel there is a miscommunication with the shipping department and customer service. I was asked whether I was happy with .025 tret and 8 percent azelaic acid. Before I had a chance to answer to customer service within like an hour my new prescription was shipped. It was a higher dose and I would have preferred to wait a bit before increasing the dose. I decided to give the new prescription a try. Depending on what happens I will contact customer service. I tried to change the presciption but it had already shipped. I think customer service and the shipping department need to work together.

29 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

I've been using dermatica for about a…

I've been using dermatica for about a year now. I absolutely love my results with the tret and their serum and moisturizer. Recently I asked for them to increase the tret a bit which they did and I was looking forward to the increase. The end of January the order was shipped and on the 18th it was "delivered". When I went to my mailbox about an hour after, no package. I filed a missing package report with USPS but as usual got zero justice from them. They claim it showed delivered and that's that even if she put it the wrong mailbox they didn't care. I was so upset because I live on an extremely fixed income and couldn't afford to spend another $60 for a replacement 2 month supply. So I messaged Dermatica and explained the situation thinking it was a long shot but boy was I wrong. They immediately shipped out a 2 month replacement and I received it within the week. I cannot tell you how wonderful customer service was about this because in all honesty, they could've said there was nothing they could do. They didn't. I will tell you that I'm now a customer for life. As long as I'm using tret and skin care, I will only buy it from dermatica. I couldn't thank them enough for being such a great company. Turns out someone was stealing packages out of our mailboxes as my neighbor was also hit but decided they were going to catch the thieves and put up an infrared camera. Thank you Dermatica❣️

5 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

This product is amazing

This product is amazing. it has completely rid my skin of cystic acne - I don't get any more "monthly" flare ups. My skin looks even-toned and smooth again. I'm very, very happy. It took 3ish months before everything started to work, so be patient - it's worth the wait.

25 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Trust me, you need this

The product works well and a little goes a long way! Definitely a noticeable difference in fine lines. If I skip a day I notice it. This is now a staple in my routine.

12 de dezembro de 2023

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