Design My Case Avaliações 

678
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Ver mais

Avaliado com 5 de um total de 5 estrelas

The website was really easy, uploading the photo, resizing to fit and ordering. Delivery was quick and when it arrived I was really impressed and so was my husband, so i ordered one for him too. Would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de acessórios para Celulares

Escrito pela empresa

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

678 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(678)

170 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Had a personalised image printed on the…

Had a personalised image printed on the back of my daughter's phone case. It came out perfectly and the case fit her phone perfectly also.

I highly recommend Design My Case.

31 de maio de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Barry,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

Second time I have used this company

Second time I have used this company. Great cases and printing, arrives quickly. Wish they did more makes and sizes so that I could order one for my partners mobile.

8 de maio de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Dina,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

Very impressed with professionalism

Very impressed with professionalism, efficiency and quality of the product. Have recommended them. There are many competing companies. Prices are reasonable. Excellent quality. I am very happy with the product. Also easy to use the website to design.

28 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Lee,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

The quality was top notch and the…

The quality was top notch and the design on the case is really really good high quality definition I would highly rate them and recommend them to other people

20 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Alex,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

Perfect custom case

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom made design printed really well on the back. Crazy good value for money!

13 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Mat,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

I was so happy with my cases

I was so happy with my cases, people have commented on them and they arrived within a couple of days. Will definitely order more.

27 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Bayley,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

Excellent love it

Excellent love it. Strong quality & great graphics 👌

27 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Tommy,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 5 de um total de 5 estrelas

Amazing quality

Amazing quality. Fast delivery. Just perfect!

25 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Ella,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Avaliado com 1 de um total de 5 estrelas

Ordered paid never delivered

Ordered paid, no item ever sent for delivery. No customer service, phone line dead, online message dead no replies to emails.

26 de junho de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Christopher,

We're sorry that your order was delayed.

As soon as we became aware of the issue, we reached out to you directly and arranged a full refund, which has now been processed.

We'd also like to clarify that while our telephone line is currently unavailable, this is clearly stated on our Contact Us page, where we also provide several alternative ways to get in touch, including email, live chat and our contact form. We actively monitor these channels and do our best to respond as quickly as possible.

We appreciate your feedback and apologise again that your experience didn't reflect the standard of service we strive to provide.

Thanks
DMC team

Avaliado com 1 de um total de 5 estrelas

AVOID

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case on the 27/5/26 still haven’t received it. Have spoken with their online bot several times they have said email this address which I have on 3 separate occasions and had no response at all. The bot then said they would escalate it twice and still nothing. I’m going to have to claim this payment back through my bank. Absolutely disgraceful company. If I could give 0 stars I would. Im assuming all these good reviews are completely fake.

27 de maio de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Becca,

We're sorry to read your review, as this isn't the experience we aim to provide.

After thoroughly checking our records, we've been unable to locate an order matching the information available. We also reached out privately to request a few details so we could investigate properly, but unfortunately we haven't received a response.

If this review relates to an order placed with us, we'd genuinely welcome the opportunity to resolve it. Simply reply with your order number, the email address used at checkout, or the name on the order, and we'll investigate it as a priority.

For transparency, we'd also like to reassure anyone reading this that we have been unable to verify the order referred to in this review. We value all genuine customer feedback and are always happy to investigate concerns when we're given enough information to identify an order.

We're still here to help and hope to hear from you soon.

DMC Team

Avaliado com 2 de um total de 5 estrelas

Customer Service Does Not Respond

I received a case on the 20th of April from Design My Case, which I noticed had several printing defects on it. I reached out the same day to their customer service email, which responded after several follow-up emails were sent. My email was apparently forwarded to management for review on the 30th of April.

After some more follow-ups, on the 13th of May, a customer support manager said that they had escalated it "to ensure an immediate response and resolution".

Almost a month on, after several more follow-ups, I have not received that response, let alone a resolution. I'm doubtful at this point if I even will.

Annoyingly, I have used cases from Design My Case before, and they've been a high quality (hence the two star review, rather than one) - this is the first time I've had such an issue. At this point, however, it looks like I'm stuck with a faulty case, since their customer support has ignored a month and a half's worth of emails. In the future, I'll most likely consider alternative stores in order to avoid the risk of having to deal with customer support.

20 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Wrong case sent but sorted quickly

May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit.

I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sent a case for an S22. New case issued and arrived quickly

22 de maio de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The case looks nice

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat. On responding, I was told NFC is not compatible with the case and it's stated in the description of the case, which I can't seem to find anywhere. When I asked support to show me where it's stated they don't reply, which is not shocking at this stage. I was offered a discount on another case - why would I want another case when this one doesn't work as advertised?

1 de maio de 2026
Avaliação não solicitada

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