Design My Case Avaliações 

678
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Ver mais

Avaliado com 5 de um total de 5 estrelas

The website was really easy, uploading the photo, resizing to fit and ordering. Delivery was quick and when it arrived I was really impressed and so was my husband, so i ordered one for him too. Would... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de acessórios para Celulares

Escrito pela empresa

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

678 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(678)

170 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Order a phone cover begining of March

Order a phone cover begining of March, still waiting for it but I lost hope. Customer Service doesn't work, Chat assistant the same.

EDIT: the company says they contacted me and they didn’t receive a response but that’s NOT TRUE

7 de maio de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Gonçalo,

We're sorry to read your review.

We've already reached out to you privately to investigate this, but unfortunately we haven't received a response.

If you're still experiencing an issue, we'd genuinely like the opportunity to resolve it. Please reply to our message with your order details and we'll look into this as a priority.

For clarity, our telephone line is currently unavailable, as clearly stated on our Contact Us page. However, we continue to provide support through multiple channels, including email, live chat and our contact form, all of which are actively monitored.

We look forward to hearing from you so we can help.

Thanks

DMC team

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality! So pleased with my purchase. The finish on the case is glossy like a mirror. The actual print is perfect. Top quality indeed.

5 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything about D-M-C is great.

Everything about D-M-C is great. The ordering process is easy, you make your design, take a picture of it and upload it, then take a short wait. The case is perfect and looks great. Very happy to recommend them if you want a personalised case for your phone.

29 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent team the quality of the…

Excellent team the quality of the printing is second to none this is the team for phone case that you want to be printed I’ve tried a few and this is team is brilliant great prices as well so try it you won’t be disappointed this team are excellent in everyway from you designing your case then the printing the the delivery trust me you won’t be disappointed thank you

1 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam - avoid

Made an order, website said would be processed in 1-3 working days. Three weeks later no update. Contacted them twice via email, no response. Used their chatbot which thinks it's still within expected timelines. Phone service apparently not working. Absolute scam, don't go near it.

UPDATE: Have received the reply below from the company. All completely untrue, order was redone weeks after original purchase date and a complaint, not within the outlined timeframes at all.

28 de abril de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Amar,

We're sorry to read your review.

Having checked your order, we can see it was delivered within four working days. Our free delivery service is estimated at **4–6 working days**, so it arrived within the advertised timeframe.

We're sorry if there was any confusion regarding our processing times. The **1–3 working days** quoted on our website refers to the time taken to print and dispatch personalised orders, while delivery time depends on the postage service selected at checkout.

Our telephone line is currently unavailable, as clearly stated on our Contact Us page, however we continue to provide support through email, live chat and our contact form.

We always welcome genuine feedback, but we also believe it's important that public reviews accurately reflect what happened. If there's anything we've overlooked, please get back in touch and we'll be happy to investigate further.

Thanks

DMC team

Avaliado com 5 de um total de 5 estrelas

Fab quality case and quick!

No complaints from my side! Very speedy service - ordered back end of the week and arrived within 2 working days. Whilst the design tool can prove challenging if you don't know what you want, my design was simple enough and was great you can add backgrounds and other cool features. Great case, fits phone super snug and colours are super bold and bright! Would happily use again

24 de abril de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor quality

It came within 3 days of order and photo quality is good but withing the first use the corner started to peel off and after a week a section came off leaving a sharp edge dangerous for babies and toddlers about.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible product and experience. Dishonest company. Avoid.

**** 28 June. Review updated to counter this companies dishonest response. They did NOT offer a prepaid label, and I did NOT want to keep their nasty product. Additionally my username on here does not relate to my email used to order, so how do they even know who they are responding to 🤔 The answer is, they don’t.
And it’s taken them 3 and a half months to respond, which is as efficient as their customer service.
Avoid at all costs! ***

Really poor product and experience. First cover arrived and was not printed properly. I sent some photos and they sent a replacement cover. The second was better but still faulty. I am currently in the process of a back and forth email conversation with a customer service that only replies in the middle of the night (foreign customer service?) and they now want me to return the covers at my own expense for them to review and decide if they will refund me. They also haven’t bothered to tell me the return address…!

Don’t use this company. Even if the cover had printed properly the cover is still shockingly poor quality plastic.

Oh and don’t get me started on their shocking chat facility that says someone will be with you in a few minutes but you don’t get a reply at all.

9 de março de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Triumph,

We're sorry to hear that you're still disappointed with your order.

After you reported an issue with the original case, we sent a replacement at no cost in an effort to resolve the matter. When you later advised you were still unhappy, we offered to provide a prepaid returns label so the item could be returned for inspection. Unfortunately, this was declined, and you advised that you wished to keep the item.

As explained in our correspondence, we're unable to issue a refund while the product is being retained. Like most retailers, we require the item to be returned before a refund can be processed.

We're sorry we couldn't reach a resolution on this occasion, but our offer of a prepaid returns label remains available should you wish to return the item(s)

Thanks

DMC team

Avaliado com 1 de um total de 5 estrelas

Zero customer service skills. Use another company.

Initially good response to my query prior to spending money with them. I was looking for a pop socket to match the photo on my phone case. They promised they would line it up perfectly. I placed the order. The phone case was ok but the pop socket not only didn’t line up but the photo had been reversed so was never ever going to be even close. I’ve emailed twice and received no reply. Honestly wouldn’t use them again. Once they get your money they lose interest in customer service. Would give zero stars if I could.

3 de março de 2026
Avaliação não solicitada
logotipo da Design My Case

Resposta da Design My Case

Hi Suzanne,

We're sorry to read your review.

We've since reached out to you directly to investigate the concerns you've raised, but unfortunately we haven't yet received a response.

Customer satisfaction is important to us, and we'd genuinely like the opportunity to resolve this for you. If you could reply to our latest email, we'll be happy to review the issue with the PopSocket and work towards a resolution.

We hope to hear from you soon.

Thanks
DMC team

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