I have been on WhatsApp and chat trying to get hold of someone to report damage on a 2 seater sofa for nearly 2 weeks seems like they only reply if it's something positive for them
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Veja o que dizem as avaliações
Beautiful sofa! Helpful service over WhatsApp to ask any questions and swatches were sent out swiftly. We absolutely love the sofa, it looks beautiful, was easy to put together, it's super comfortabl... Ver mais
From start to finish this company was great to deal with. I bought 2 mattresses over a year ago and just bought another bespoke one 3 weeks ago. The quality you get for the price you pay is unbeli... Ver mais
My experience with df beds was great the best part this company is the communication is seamless. Fast delivery.courer very good letting you know when you receiving. The goods . We had couple issues t... Ver mais
Detalhes da empresa
Informações de contato
24 WEST PARK ST, WF13 4LA, DEWSBURY, Reino Unido
- 07702117182
- DFBEDS@HOTMAIL.COM
- dfbeds.com
3,7
Bom
90 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent from order to delivery
Very helpful with style and colour that we wanted. Delivery was quick and phoned to keep us updated. They assembled at house as well, very pleasant experience from start to finish.
18 de novembro de 2024
I wasn't expecting a delivery straight…itg
I wasn't expecting a delivery straight away and actually had to ask them to hold it and they did with no hesitation. I haven't received the suite yet however,
The price can't be beaten anywhere else.
10 de novembro de 2024
Very helpful staff and prompt delivery
Very helpful staff and prompt delivery. Cannot comment on the Gretal suite I ordered as not ready to use it yet but it looks to be a good solid and stylish suite. I can fully recommend GF beds,
8 de novembro de 2024
If it let you give 0 stars I would
If it let you give 0 stars I would. Seller sold very poor quality goods then promised to have it collected and refund me. It took 3 separate all day appointments to collect sofa and I had to take time of work for 2 of the days where they promised they would collect it. 9 days after refund was issued through PayPal this payment I still have not received as they used e cheque system which can take a long time to see a refund. PayPal have advised it could tale a month!!! Avoid this company and their shoddy goods and business practices.
9 de novembro de 2024
Avaliação não solicitada
Resposta da DF Beds
Hi Steven,
We’re sorry for the mix-up with your order. The wrong photos were uploaded, which we corrected immediately, and we accepted your return because you should receive exactly what was advertised.
Although the courier service had to reschedule the collection, we still processed your refund before they collected the sofa, which is not part of our policy. Regarding the refund the delay you experienced was due to PayPal’s e-cheque process, which was beyond our control. We simply reversed the payment, which you received two days after leaving this review.
We take responsibility for our error with the listing but feel your comments about quality and service are unfair as you did mention you liked yhe product but not the style. We strive for honesty and transparency and regret that this situation wasn’t resolved more smoothly.
We love ❤️ our new sofas
We are very happy with our lovely sofas . We ordered a two seater recliner and a three seater recliner . In light grey . Lovely quality and the recliners work perfectly very easy to recline and easy to stop reclining mechanics of it are great and it was easy to assemble as it comes neatly in boxes so it's easy to carry in through the door .I would recommend for quality and price . Mrs Jayne Price ..
23 de outubro de 2024
Avaliação não solicitada
Really quick delivery
Really quick delivery. Product is suprisingly good quality for the price
13 de outubro de 2024
Fast delivery and nice corner sofa
Fast delivery and nice corner sofa . However one of the recliners are broken it won't recline
9 de outubro de 2024
Resposta da DF Beds
Hi, you should have got in contact with is. We recommend customers to get assembly service, so sofas are built up correctly. The side that isn’t reclining will be due to one of the back rest sides not being double clicked in.
helpful and efficient
5 de outubro de 2024
Great seller thank you for all the help…
Great seller thank you for all the help and quick delivery after I was let down with another company *****
30 de agosto de 2024
Good product
13 de setembro de 2024
Excellent and easy service
Excellent and easy service. Good communication and kept to time.
Very goid price. Pleased with service.
6 de setembro de 2024
DF beds have provided excellent…
DF beds have provided excellent customer service and been there every step of the way! The item ordered was of fantastic quality and I would most definitely purchase again from this company.
10 de julho de 2024
Very helpful and willing
Very helpful and willing. I accidentally put wrong address they redirected my delivery but found they had an issue with damage.
They let me know and replaced with a newer version.
3 de junho de 2024
Avaliação não solicitada
Resposta da DF Beds
Thank you for your review, glad you got a bargain. Due to the wrong address being provided to us at the beginning, which caused an issue and late delivery. We do pride ourselves in getting issues resolved quickly and efficiently. Wish we could have got the delivery to you first the time round, maybe next time.
One of the best services I’ve ever had
One of the best services I’ve ever had. Excellent service, excellent quality beds and excellent company to buy from. I’ve already recommended to my mum and brother in law who have both had their beds delivered and perfect condition. Excellent work !!
14 de junho de 2024
Avaliação não solicitada
Never order with this company..
Never order with this company... Save your money and order somewhere else. They take over 2 + weeks to deliever and they will ignore your every call + their products are not build well and will break easily.. The policy says if their product breaks in less than 2 weeks they will refund you... THEY LIED. They will blame you instead and try find an excuse to not give your money back. This experience has been very unfair on my 2 baby sons and myself.. I heavy heartedly regret using my money with DFbeds. Their service is very trash! And ofcourse they will say anything to prove their point after a rubbish customer service.
2 de abril de 2024
Avaliação não solicitada
Resposta da DF Beds
I am sorry to hear you are not satisfied with the side rails you received. I would like to highlight that we help sort these out for you as a favour as the bed they were for was not originally purchased from us. You purchased a set last year that you damaged. You then re purchased another set this year after being happy with the original set that are now also damaged. As a goodwill gesture we agreed to send you out another replacement. Due to the festive holidays there was a slight delay in you receiving them. We ignored your calls as you was swearing and being abusive to us, and sent us threating messages, when all we was doing was trying to help you with your issue. As agreed we re sent the extra new side rail replacements out to you, will consider the matter resolved.
Amazing service
Amazing service! I had a lot of questions and the customer service was really efficient and patient. Made me feel really comfortable and helped me find the right sofa for me. Ended up purchasing a really good quality sofas and a matching footstool. Would buy again.
3 de abril de 2024
Avaliação não solicitada
Excellent value for money and when we…
Excellent value for money and when we had delivery problems it was sorted without too much difficulty.
Support staff on the phone very pleasant and helpful.
Order No - 1078
30 de março de 2024
Avaliação não solicitada
Resposta da DF Beds
Thank you for purchasing one of our floor standing headboards, glad you like it and it’s definitely valve for money. We are always here to help and support with any type of issue and support that our customers have or need.
Was 50/50 in ordering
Was 50/50 in ordering, but wow this company surprised me from ordering to delivery. Ordered the padded recliner sofa set, the quality is good and sturdy. Deliver driver was so helpful, I even opted for the assembly service, driver was professional and thoughtful of my home. Will be looking to purchase a new mattress 6/7 months in the future from this company. Will be highly recommending this company to my family and friends.
25 de janeiro de 2024
Avaliação não solicitada
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