Diamond Avaliações 

Terrible!! Been with this company for 11 years with not one claim and the hit me with nearly double for my renewal price! £510 to £951! Contacted them and they said the best they could do was £806! Ridiculous, do not care that you are canceling, seem to have a terrible loyalty to customers, i said I would need to go elsewhere and they just said no problem that’s it cancelled, really disappointed! But glad to leave them if that’s there attitude

Avoid at all cost. I cancelled insurance but they continued to charge me. They don't want u to go and will not cancel despite me getting rid of car

Absolutely disgusted with the service provided by this insurer. Was unfortunate to have a fault accident and then took forever to repair the car by their bodge up approved repairer FIX AUTO. Car had to be sent back for poor repairs and missing parts. Was eventually given the car back with the repairs redone but parts still missing. The reply I have got from the insurer is that the parts are not manufactured anymore (8 year old car) but the car is roadworthy so there is nothing more they will do. Raising a complaint with the ombudsman now. AVOID at all costs.

If I could give zero stars I would.
After a move to Canada for work, I require a 'Letter of experience of Insurance' to confirm my no claims bonus. The term 'no claims bonus' has no meaning in Canada and so a formal letter stating there have been no claims is required.
For over 6 weeks I have been trying to contact Diamond to provide me with such document. I have spent hundreds on international calls with each phonecall resulting in an email containing a summary of my policy and not the requested letter. I have physically written to and emailed countless times their customer services department. I have not been graced with any reply. As a result, my current car insurance policy is several thousand dollars. To further my frustrations, my partner received the required document after one simple email to Admiral. Why does the same service not exist for Diamond customers?
I will not be insuring with this company on my return to the UK and I urge others not to if you require any form of customer service.

Luckily trust pilot don’t have negative rating otherwise I will BR assigning one to these scammers. I have reached FCA for the breach of contract. Please stay away from them.

I have been with Diamond for the last 7 years, I send an automated email every year for a high price renewal but after calling customer support I get a normal quote like other providers but this year the agent customer support was not interested in helping simply did not even go through the policy did not try anything. totally disinterested. Very sad very disappointed. If I can give 0 stars I would, just because of that agent...
This year was over £200 more than the previous year, unbelievable, I asked to cancel the policy and he did it straight away with no interest in helping, just like the agents in previous years, I'm shocked 😯..

SOHIL love you

useless. we sanded the garage floor, swept, hoovered and wiped with a damp cloth. this was left for a whole day before we applied the first coat with a roller. a day was left again for the second coat, a further day for the final coat and then left for 3 days whilst we went away, allowing it to go hard (allegedly). we drove back into the garage and reversed out the next day with the paint coming off. we then walked across pushing our grand-daughters pram across it and again the paint came loose. having spent lots of money, but most importantly the time it took us to find that it is all coming up in patches now. please do not buy this as we now have a massive job clearing the patches that are coming up and having to find a company that has a product that does what it says on the can.

Struggling to understand the c. 400% price hike in my renewal offer. Did make a claim in Jan 2023 for flood damage, but clearly my protected no-claims bonus means nothing. Diamond clearly want to off-load me as a customer otherwise an explanation of the increase from £694 to £2,781 would be given.

Awful, spent an hour doing a quote and couldn't even give me one.

Renewal quote this year was 85% higher with no changes to policy so I cancelled. Avoid.

Appalling service throughout a recent claim. Unresponsive, never proactive, misleading and all round dreadful. They are good when taking your money and the Welsh based team are effective and pleasant when taking your order. When you need a claim it was awful. Car was eventually written off with no inspection as they couldn’t find anyone in their network to respond. Admiral had credit issues with their suppliers who wouldn’t respond. Never got a temporary car during the process despite it being part of my cover. It took months to resolve and they left me with no car.
Simply put I’d avoid and I will be moving from Diamond when my renewal is due in August.

I've been with this DIAMOND insurance company for nine years. Nine years without an accident, it was time for another renewal of the insurance policy. The sudden price jumped £200 over the previous year for no reason at all. From 344£ to 544£ 🤯🤬😮. After making a phone call to the company, the consultant could not tell why?! Usually charging the client for costs without good reason. Things like that are out of my mind. I called again and canceled my insurance. I do not recommend at all!

Accident claim in April still awaiting repairs.Twice the rapid company came to collect the car with no courtesy car replacement.When you call claims they put you into a call back system.Who call you back and the phone rings once and they hang up.Complaint made 7 days ago and still no response.Please avoid this company.Unable to leave zero star.

Not even one star! The worst customer service I have ever experienced. Car accident 6 months ago, no fault of mine. Diamond wrote the car off immediately without seeing it and other party who is with Admiral, which Diamond is part of their group, accepted full responsibility. For six months I have tried to speak to the right department, in endless loops, no call backs, no response to my formal complaint. When I do eventually get through after long holds, the case needs to be re-read, then find I'm speaking to the wrong person again, who then puts me to another call handler. How can it take more than 6 months to get absolutely nowhere with a claim, especially when full liability was accepted by the other party and Diamond wrote off my car. Very stressful dealing with them. Individual call handlers themselves are nice enough, but the whole process is completely useless. Diamond should be ashamed. I have wasted hours trying to get my claim sorted and still not yet resolved. AVOID AT ALL COSTS. Now taking complaint on to the Financial Ombudsman Service.

They proceed with automatic renewals of previous policies despite not being able to obtain a payment from you and then proceed to demand renewal and cancellation fees despite having no permission from you to renew insurance-then demand monies with menace through a credit agency! legalised theft !-all other insurers i have dealt with are fair and resonable-AVOID

Misled me from the start of my hit and run claim that was not my fault. Knowing I had no dash cam, cctv or photos, they kept asking for evidence (even admiral law) and I gave the same account. “Unsuccessful” in getting cctv, I am left with a 4K insurance quote and at renewal, they refused to even quote me. What a joke! Even though it was put as non fault.

To add insult to injury, I also had my catalytic converter stolen in January 2022,3 months after buying my car, they still put it as my fault even though it was a theft and it wasn’t my fault.

Response to both of my claims: we had to get our money back somewhere / somehow. I DO NOT TRUST DIAMOND AS FAR AS I CAN THROW THEM. DO NOT (for the love of god) INSURE YOUR VEHICLE WITH DIAMOND!!!!

I was in a car accident which wasn’t my fault! They have wrote my car off and since doing that they are not interested in the slightest. No empathy no nothing. Disgusting to say how long I have been with diamond.
Constantly getting passed from pillow to post. “No sorry you are through to the wrong department”.
Tried to make a complaint and they said you can’t talk to the complaint teams they will be in contact with you. Received an email yesterday sorry we have done everything and a link to the financial ombudsman.
Do not recommend.

I’ve been with this company for 11 years and they’ve raked up their prices every year. I had an accident that wasn’t my fault last year and their legal team have been appalling!
After being quoted double for my renewal, they were very unhelpful and would only offer £20 off per month, which is still more than double most of their competitors.
Avoid like the plague! You don’t get what you pay for from this company!

If I could give no stars I would. They are the WORST, money grabbing horrific company.
I’ve been a loyal customer for 8+ years, they’ve whacked me with £100+ cancellation charge based on god knows what. Some sort of magical unicorn charge. Basic spineless money grabbing corporation. Should be shut down. AVOID THEM.