I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and serv... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommen... Ver mais
We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... Ver mais
A empresa respondeu
I was over charged online for a ring. Then I noticed the amounts, called the Christchurch number, and its just been ongoing 3 weeks later, still havnt received my refund, its not a piece of jewelry,... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Diamonds Factory New Zealand
Escrito pela empresa
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Informações de contato
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney , Austrália
- 9-950 8742
- service@diamondsfactory.co.nz
- diamondsfactory.co.nz
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wonderful shop
We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for both formal and casual occasions, and wearing the ring makes us feel very comfortable. We would like to express our respect for Ben's polite customer service and handling of the products.

Resposta da Diamonds Factory New Zealand
Exceeded expectations
Excellent communication, fast delivery and exquisite product thank you
My fiancee and I were attended to…
My fiancee and I were attended to attentively. Friendly and great communication during the order process until delivery. Everything was perfectly handled!
Great service and value for money
Lady I dealt with in Christchurch was…
Lady I dealt with in Christchurch was great ….Auckland lady was rude.
Fantastic!!
Ben was wonderful and very supportive throughout the whole process! He helped me choose both engagement ring and wedding bands - making sure I found something I loved but could also afford!!
Clear, Direct, and Communicative
The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results.
I felt very little pressure to actually buy anything, and the experience was far less intense than I've experienced with traditional jewelry retailers.
In the end, I purchased a 1 carat lab grown diamond ring in white gold, and we're very happy with the ring and its sparkle!
Good quick service
Good quick service, and they delivered exactly what we expected.
Lovely rings for the two of us!
Lovely rings for the two of us!
Very happy with the service, finished product and price.
Ben was awesome to deal with so we went…
Ben was awesome to deal with so we went back for the wedding ring too. Highly recommend.
Personalised service and so caring
Personalised service and so caring, patient and helpful so we could find the perfect engagement ring for us.
Even helped my partner in a wheelchair to the bathroom while I spent time browsing!
I love my diamonds earrings
I love my diamonds earrings, but every time I put them on I do notice one feels smaller than the other and lighter.
Engagement ring
Ordered an engagement ring from diamonds factory. Quality and service was impeccable 👌
Include a model wearing each piece of Jewellery
Would be helpful if every item of jewellery showed a photo of someone wearing it.
Staff were very nice in the Auckland office.
Didn't like that not all items were at the Auckland showroom to look at.
Excellent all round
I was initially a skeptic when looking into online Lab Diamond products when shopping for an engagement ring. The level, speed and quality of service provided by DiamondsFactory was excellent however. From the online consult, through to ensuring my ring made it on the tight deadline I was working to, through to the 20 hour delivery from Sydney to the Waikato blew me away.
Beautiful
Great communication and experience from ordering to delivery.
Very very happy with final product.
Great experience
The overall experience was great and costumer services afterwards exceeded the expectations.
Great Service and Product
Rochelle was fantastic and helpful, and my ring is perfect thank you.
The company were great to deal with
The company were great to deal with. Set my mind at rest when I worried I had been scammed! My purchase came through in the time period they said it would. Very happy.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







