DIHSAN Avaliações 162

I placed an order over a month ago and never received anything. I contacted the company multiple times through different channels and got no response. No update, no tracking, no explanation. This is extremely unprofessional and a complete waste of time and money. I do not recommend ordering from this company.

Great quality, perfect fit, fast shipping, and secure checkout. Very impressed.

Perfect condition, fast delivery, and great packaging. I also loved that all duties were included.

I was hesitant at first, but the secure payment gave me confidence. My order arrived flawlessly, and I'll order again.

I had a question about shipping and got a reply really quickly. Great customer service

Picked up a bag and a pair of shoes - both look even better in person. Love that they focus on sustainable, premium materials. Will order again for sure!

After placing an order totaling over $1,000, I decided to return the merchandise. The company’s return process requires customers to first submit a return request, which must be reviewed and approved before a return label is issued. I submitted the required return request, but received no response for an extended period of time. During this time, I made multiple attempts to contact the company through phone calls and emails, all of which went unanswered.

With no communication or assistance from the company, I was left with no option but to dispute the charge with my payment provider. Shortly after the dispute was initiated, the company suddenly responded and provided a return shipping label. I promptly returned the items, and tracking confirmed that they were received on November 21.

Despite the confirmed return, I did not receive a refund for more than two weeks. Once again, my attempts to follow up via email and phone were ignored, and no explanation or timeline for the refund was provided. Due to the continued lack of communication and delay, I reopened the dispute. Only after reopening the dispute did the company finally issue my refund.

Good customer service and clear communication. My order arrived without issues - I'll shop here again.

The whole situation started off bad. My order was packaged and noted as shipped on the Dihsan website. When I went to the FedEx link, the package was not yet received by the carrier. The package then did not move for several days. I sent an email and tried calling and did not receive a response from either. The package did finally arrive, ~ 10 days later and the item did not fit. I immediately sent another email and tried calling. 48 hours later I received a response that my item was not eligible for refund bc of the discounted price. This is not stated anywhere in the purchase process. I had to go to the return policy and click a link to see the full information. Not very clear for a first time buyer on this website. I have sent several follow-up emails and no response. I am now disputing with my credit card company and will never shop at this website. Zero customer service.

Sneakers looked exactly as pictured and feel really comfortable. Good value for money.

Great selection of streetwear and designer items. Checkout was smooth and delivery was reliable.

Ordered a jacket, it arrived quickly and fits perfectly. Quality matches the photos.

The website is clean and easy to browse. Payment was smooth and delivery came earlier than expected. The outfit looks great and I am fully satisfied.

Nice selection of designer and streetwear pieces. My jacket arrived well packed and feels premium. I will definitely buy from them again.

Amazing deals on premium brands, I'll definitely be shopping here again.

Fast shipping and everything arrived exactly as described. I love it!

I ran into a sizing problem, and they resolved it immediately. The exchange was simple and stress-free. Service like that truly stands out.

I was really impressed by the speed of delivery. My order arrived in just a few days, and the packaging was classy. It felt like shopping in a physical store, but online.

The discounts were incredible compared to nearby shops. I picked up a Wolford item for just a fraction of its usual cost. I couldn't be more satisfied with the purchase.

Support via WhatsApp was excellent. They quickly responded to my questions about sizing and gave me confidence in placing my order. Truly a positive experience!