Dimplex UK Avaliações 

No help given when storage heaters are not working. I have 4 heaters so over £3000 worth of equipment. yes they are out of guarantee but a bit of advice wouldn't hurt dimplex. edf say it's not them so why won't your storage heaters charge overnight

Dimplex make great fires whilst they are working !
I have developed a problem with my Sacramento fire (under three years old) and quite frankly, the after sales service is appalling. I took out an extended guarantee (still in date) and no-one is responding to send out an Engineer to diagnose the problem. I lost three hours of my life this week holding on the line and being told to phone a maintenance company which the warranty is not with. The extended warranty is in date. Incredibly, the retailer has exactly the same problem with them. I doubt there will be any response to this review other than call the flame division which, of course, will be a repeat of the previous experience. I would strongly recommend careful thought before buying a fire from this company. Reading recent reviews, I am not alone !
28/11 - the response was so predictable. You might like to ask them to mail me as I already sent a copy of my guarantee. Perhaps a mail to the company chair will do the trick!

Update 18 March 2026 ! The repair made in December lasted a month! Finally, after the usual poor service from dimplex and their maintenance partners, it was agreed that the fire was beyond repair and agreed to replace. A lady called Shantell was involved and she restored my faith in polite punctual service. Replacement fire received. All working. Tried to register the product for warranty and couldn’t because there was no proof of purchase. I was told that replacement product warranty is only for the time outstanding on the warranty of the faulty product. They were so slow in responding so no warranty left and therefore new fire has no guarantee. I’ve never heard anything like it! Given the reliability track record, I can’t believe that warranty on new products are calculated like this. The world needs to know what to expect from this company regarding after sales. When this fire breaks, it will go in the skip and I will shop elsewhere ! Avoidance is still strongly recommended. Dimplex, don’t bother posting another glib reply asking me to call your support team- I have learnt this is valueless.

Purchased a new optimyst electric heater in 2022. It broke last week after hearing a loud pop. Contacted Dimplex for help on how to fix. Received absolutely no help at all on how to fix or troubleshoot or organise a repair. Contacted in good faith given price of product. Repeatedly palmed off despite asking specifically for help on how to fix. Really really poor customer service from what is (supposed since my heater broke so soon) a reliable brand.

Rubbish Heater!! A hair dryer is more better then this crap! And wasting electric!!

Black Radiator Type Electric Heater from Argos. Someone that I worked for got one of these in white and I was so impressed that I bought one for myself! A fantastic, stylish and economic heater. It looks fabulous and heats a room beautifully. I highly recommend!

Registration is a complete nightmare

I have received two registrations for my products with different Product guarantee IDs and reference numbers.
How do I know which is the correct one?

Bought a Dimplex ignite xl50. Less then a year old starting making a squeaky noise. Reported this under warranty. Had another company to do the repair preferred management. The two guys that turned up didn’t have a clue what they were doing. Left us with damaged back glass, missing and loose screws. Dimplex had multiple pictures sent via email. Not had any reply’s. Had to ring them multiple times and sit on the phone. Still on going being told that they can’t supply the screws. Not very impressed with the service at all. This fire cost £950 and is less then a year old!

Junk! Just got back from a two hour round trip to pick up an Optimyst heater, plugged it in, tripped all my fuses!
Tried different sockets, same thing, how could this have got out the factory?

Now I will have to drive back to return it.

I will never buy anything from these people again, overpriced, cheap junk.

Oh I wish that I had seen all the reviews before I spent thousands of pounds on Dimplex products, buying what I was led to believe were “the best you can get”!

We bought 6 Dimplex Quantum storage heaters, a Dimplex bathroom heater and a Dimplex Quantum water cylinder. When they work, they are very good but we have had so many problems with them; at least 10 times in less than two years! Although the customer service staff are usually (but not always!) polite, we have to go through the same process each time ….. report the fault, give them the GDID, serial number, proof of purchase etc (even though Dimplex have all the details on their system?), then wait several days to be given an appointment, often several weeks later. As well as the time spent on the phone each time, we also keep having to take time off work to wait in for spare parts to be delivered to our home, then phone to arrange for an engineer to fit the new part, then take another day off work to wait in for the engineer, as a specific time appointment is not given. Meanwhile, we go for 2-3 weeks without one or two of the heaters that we paid thousands of pounds for! We keep being told that we are just unlucky, and other people don’t have problems with these heaters. We are now discovering, that we are NOT the only ones! We would definitely not recommend Dimplex Products!!

Bought several Quantum Storage Heaters - they are extremely difficult to programme. No help/support available, no telephone contact, email addresses (2) are out of service.
Dimplex are not concerned.

Initially I wasn’t impressed as I needed to speak to someone but could only email.
After 3 days I finally received a telephone number and my problem was solved within 5 minutes.
IF A TEL. No. Had been on the paperwork there would not have been a problem at all.

Wrote a ticket out but they just told me they cannot help as out of guarantee, I dont know what is wrong with the heater and need help, there is no contact number, what are we supposed to do?

EDIT phoned by customer services and sent a list of people that deal with the heaters, unfortunately none in my area,

I have just spent longer trying to get a label promoting your expensive insurance scheme off the glass of my new dimplex electric stove that it took to set it up. Catch yourselves on

We bought an expensive Dimplex Optiflame stove. Very smart, very realistic, worked for 3 years. The fan has stopped working but Dimplex do not do out of warranty support.
We have been unable to get local or national repairers to touch it.
"Don't do Dimplex, can't do the spares."
You have been warned

Just received a faulty item. The customer service woman spoke to me like scum. If a brand new item is faulty... it doesnt give me any confidence that if I have a problem in the future they will fix it. I will be returning and buying elsewhere

Our Dimples Optimyst fire stopped producing smoke literally the day after the warranty expired. Dimplex are not interested in repairing it and say to contact a dealer. All of the dealers I contacted won’t fix it because they can’t get information out of Dimplex and because these units are so unreliable.
Of the three years we have owned this very expensive fire it has only worked for the first year.
Avoid, don’t waste your money

I have dimplex air source heat pump water tank. It’s very very noisy that you can hear in the whole apartment. I have emailed the customer service so many times but no help at all. It’s hard to sleep at night times when it’s on. It was installed by dimplex and now they are not taking any responsibility to correct this noise. The noise is not normal. It’s very loud. Haven’t received any help regards to this even the product is still in guarantee. Very bad service and product.

If this review was related to the previous electric fire I had for 12 years. I’d be awarding this company 5 ⭐
Unfortunately, this post is regarding the ropley optimist flame electric fire. The steam and the flame is stunning. That’s where the good stuff ends. I had to return one fire as the noise from the heater was loud and unbearable. I was so looking forward to receiving my new fire. And guess what? The sound from the heater is just as loud. If you want to pay £500 for a bit of mist go for it. If you need a fire for the heat, do not buy this fire. I am devastated, what a waste of money

had new units fitted but no unit for kitchen as no room on wall for Ihad a heater under an extended shelf with window above. They had not shown any heater for this room now fan heater thought they would leave as is removed our kitchen heater which we realised later??? also had a small storage heater in bathroom was also removed it was on wall between windows and kept bathroom warm now very cold first thing when and fear winter might freeze pipes as the next land north is Iceland and very cold in winter up here .sorry it is long but both myself and my wife both have cancer an we need to keep warm?