Dimplex UK Avaliações 

Opymist fires - unique flame effect but flawed design - DONT BY ONE
Bought the first one in 2013 soon after they were launched.
Over an eleven year period parts failed repeatedly. Two printed circuit boards failed but I was able to strip the fire and replace them. The water mist which creates the unique flame effect is heated by four halogen bulbs and the heat from these causes the orange plastic diffuser to crack and fall apart.
I started reporting this to Dimplex technical in Southampton in 2014 but no response.
With the printed circuit failing again at the start of winter 2024 and the orange plastic diffuser cracking, I decided to buy the latest model with improved log bed. WHY YOU MIGHT ASK. Because the flame effect is unique and so realistic.
After three months use the orange plastic diffuser had cracked already!
I have returned it to Dimplex asking for a full refund as the product design is flawed and not of merchantable quality. They have refunded me but what a pity they could not improve the design.
Can I say - a typical British manufacturer - like the ones who produced cars until the 1979’s when the poor design and quality saw the end of the industry

Storage heater wasn't working right in the house. Parts of the radiator was cold. When submitting the report all they seemed to respond was the report showed it was working correctly. This went on for 2 months while the house was freezing cold. They have not sent anyone out to check. Even though the radiators are the correct this choice for the room size according to their online guide. Less than 2 years old and covered under warranty but did not want to resolve the issue as the report showed it working properly. These did work at the beginning but they are not interested in attending or resolving.

Ordered a BACH wall mounted electric fire from AMAZON [Mod; BCH20E]. The remote is completely dead; checked battery, was 3.3v so is fine. Put in new battery- no difference. Fire's log display is excellent, but can get no heat. Went to Glen Dimplex's support pages- input all my details. Then get an e mail with link in to progress ticket. Clicking on that takes you to another page to complete; none of what you've just filled in is carried forward :( Few minutes later Support say they don't assist with this product range, and to send details [3rd time], to another e mail address. 4 days and waiting for a solution ie new remote. At this rate I'll have to dismount fire & return. Still no contact-returned.

USELESS CUSTOMER SERVICE !
I MADE AN ENQUIRY ABOUT ROOM OCCUPANCY DETECTORS VIA THE DIMPLEX CONTACT FORM ONLY TO BE IGNORED.
A TOTAL WASTE OF MY TIME.
WELL DONE DIMPLEX EMPLOYEE WHOSE JOB IT IS TO REPLY TO CUSTOMER ENQUIRIES. YOU JUST LOST A £20,000 ORDER.
I WON'T BE COMING BACK.

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Bought a Dimplex Grand Stove RTOPSTV20GN. Cost £750. Had it for 15 months and the Transducer that makes the mist flame stoped working. This is one of the main working parts and is not under warranty. It cost to replace £83 so if thinking about purchasing a Dimplex stove that has a mist flame, just bear in mind that our Transducer only lasted 15months it’s a disgrace that it isn’t covered under warranty.

Quibble-free replacement of a portable heater almost at its year anniversary.
Abbie - the CS rep was super-helpful, got all the facts then was clearly empowered to make the right and acceptable decision to replace the unit. Despite being over the xmas holiday period this was still carried out as promptly as one could hope. Thank you.

I love the look of the Dimplex Kingsley Electric Fire, warms up the room just by looking at the flame effect!
Unfortunately it suffers from the same irritants as my Dimplex Cheriton from years ago.
After the flame effect has been on for a little while, an irritating chirp or tick starts up. No idea how to stop it. How hard can it be to eliminate a mechanical noise?
I don't like the coal effect nor the pathetic, synthetic "logs", so have used the very effective glowing embers. Unfortunately they fall down to the brass grid and drop through the gaps, onto the hearth, and there are not enough of them to fill the needed area.
Three out five stars, and that's purely for the look of the fire, and the flame effect. Definitely "could do better" after all these years of marking time on their brand name.
Purchased from Trading Depot - great service.

Sorry I read all reviews before buying my Dimplax Optimyst fire and none said it’s a complete pest adding water every day. It runs out after about 6 hrs and then the whole fire switches off and doesn’t work.
Also the heat coming out of it on full power would only heat you if you were sitting next to it. My room is a decent sized open plan room (not big) and I can’t feel the difference when it’s on and the heat option is a fairly noisy hum.
It does look great when it’s on though and is less effort than a real fire.

Dimplex WiFi hub loses connection. Dimplex solution is to move the hub closer or central. It’s only 2 rooms in the property and 1 is in the same room. Next excuse is it could be interference. It’s 2025, the only other product is a Ring camera. If that’s the issue the product is not fit for purpose. Dimplex call handler kept repeating its backed by British Gas. Spoke to British Gas about poor product who referred me back to dimplex. No support. Just poor excuses. Since installation have read the reviews on the app and everyone has the same issue. Note to self, do not purchase any dimplex product requiring dimplex hub for control.

Thanks to Kerry today for helping my staff members identify a supply problem to a Quantum heater. We thought it was the heater, but it was actually the spur at fault. My team commented that she was very professional, polite and knowledgeable. The diagnostic process was thorough and methodical and she made sure my staff understood each step of the process. On the back of this experience I have made sure all of my team know how to contact the Business Team at Dimplex.

Got two dimplex optimyst fires one isn't working correctly flame effects is all smoke rang dimplex had rude lady telling the fire is new take it apart reinstall then wait 30 mins to reset that will sort out the problem well no it won't and I should not be told to take fire apart and reassemble it two bulbs have gone already from November when the fire was purchased was told make a video of the fire working and email us well if the fire don't work how do I make video all I wanted was a engineer to come and fix it why take out extended warranty when they won't come out so I wouldn't recommend anything to do with dimplex

We recently had Ian and Steve visit us and deliver training on the Dimplex products we currently use, they were both very knowledgeable and were able to demonstrate with confidence how we can get the best from the items discussed, they attended our own premises and had a very professional setup and presentation.

Very helpful and knowledgeable. Also Luke came to us for the training, an extra benefit.

Cannot get through to anyone about problems with my grande rouge electric fire. The fire can’t operate without a remote control cap that’s the first problem as the unit stopped working. I sent emails, called for help with no answer. Finally I bought a cheap one on EBay which at least turned the thing on, now the optimist isn’t working and I can’t get anyone to give me a list of people who fix them. It’s two years old and its great function hasn’t lasted long bearing in mind it’s mainly for show as I have gas central heating. After sales service could be much better.

I've lost count how many time I've tried to call customer services but no-one ever answers.

Purchased a dimplex brayford heater. Item itself is fine but the remote did not work. Contacted what they laughably call customer services for a replacement, how hard can it be?
Well, to get the number is hard, they only have limited opening hours and it takes 10days! to get a response. Sent another request asking why they hadn't replied to the first one after two weeks and eventually they said a replacement had been sent and I would receive it between 3 and 4 working days, two weeks later no remote, so obviously lying.
Basically, product ok, after sales non-existant, appalling service, I will now purchase a remote from a third party.

VEry helpful staff when calling for help or advice.

I have recently purchased one of your opti myst heaters and it's absolutely amazing living in a flat where I can't have an open fire this really is the closest thing. However I do feel there is a missed sales opportunity in that considering the heat generated from the lights it wouldn't be a far stretch of the imagination to put in a small trough for wax melts for which you could sell shaped scented wax. So not only have you got a wonderful fireplace but no need for any of those plugins because you could have your room scented with any fragrance you like..just a thought lol..

Quality products. Next day delivery.

Dreadful support from Dimplex for a repair in warranty. Premium top of the range Sunningdale log effect stove failed within a year despite just a couple of hours of use... ok so electrical products sometimes fail but ....
It has been Very difficult to make contact to arrange a repair... they operate very limited business hours for telephone calls. (Close at 4.30 pm). They sent completely useless replacement parts that were totally unsuitable for repairing the fault. Wrong parts made it impossible for engineer to fix despite us providing very detailed description of fault symptoms. Dimplex have now sent email to say they have "closed the service ticket" as having been resolved ....despite no repair having taken place, and the engineer report back to them stating not fixed, Have tried to call dimplex "flame" service team several times today during their limited business hours and always get a recorded message stating not taking calls whilst in a meeting,
I Recommend NOT buying a flame effect dimplex despite it looking so good when it works. So far ours has cost about £10 for each minute of use.