Direct Gap Avaliações 1.116

Excellent customer service from Diane. Clear, concise in explaining about the Gap insurance I needed for my vehicle and to make sure it was the right one. I felt secure and confident in the advice Diane gave me. Very experienced in this line of work and helped with the invoice which I had difficulty in giving information on any discounts etc. A very please customer

Well Hayley saved the day when my Debit card failed and went thru the processing on line. Super efficient and answered a number of queries quickly and efficiently with a great telephone manner. Knew her facts and well appreciated

Great help and brilliant advice.
Very happy with the service, Hayley was wonderful and very kind and helpful - recommend 100%

Haley was very helpful in setting up my policy and made the whole process simple and a pleasure. So much easier speaking to a person on the phone. An asset to Direct Gap.

Easy on line process. I have used Direct Gap before. Competitive pricing with good level of cover.

Great bunch of people to talk to, very easy to deal with. 10/10.

Great value and Haley was brilliant. Made us feel like valued customers and recognised that we were returning customers. Great product knowledge and a brilliant sense of humour, well done Haley

Quickly answered phone. Polite response and all questions regarding different policies answered clearly and helpfully. Competitive price.

Dianne made my booking experience super easy, was very helpful.
Also received a discount as already have an existing policy with Direct Gap.

I’ve never considered gap insurance before but after spending £22k at the weekend, it’s something that’s been worrying me. I contacted Direct Gap for a quotation and was impressed at how competitive the quote was compared to other providers. Their colleague Haley was so so helpful and had the policy set up within minutes. I’ve now got piece of mind if something happens to the car, as I know that insurance companies will never pay you what you think the car is worth. Cars are just so more expensive to buy at the moment so it’s one less thing to worry about. Thank you Haley!

Easy to set up very polite and very helpful

Excellent Value, Purchased via phone. Lady very helpful and knowledgeable about the product.

The process for changing to a new car was not quite as simple and quick as previously but the quote and organisation of the new car policy was easy and priced reasonably.

Just had to wait a few days for the refund on the cancelled policy on previous car whereas this used to be deducted from the price of the new car policy.

Have used for years and really easy to contact with a policy amendment. No call centre no holding for ages, Hayley was very helpfully. Did claim a few years ago and very simple process.

Gail made the transfer and renewal of my policy to the new vehicle so easy. Also helped out with taking on a tyre cover as well. So professional and helpful

Friendly knowledgeable staff. Efficient and approachable.good value for money

Haley demonstrated very good customer service by dealing with my issue quickly and efficiently in a friendly and helpful manner. It made the whole process simple and stress-free.

Great company to deal with. Diane Speak excellent as usual. Recommend to anyone considering taking out Gap Insurance. Return to invoice policy is worth its weight in gold as previous experience has proven.

Spoke to Diane today to arrange GAP Insurance for my new car. She was very patient with me as I kept asking the same questions and double checking the cover. She also remembered me from last week when I spoke to her to get an initial quote. Price was really good and I will def recommend Direct Gap to friends and family.

Had for years, used once nice a smooth process,
Staffvery helpful. Good price. Will recommend always.