Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution pro... Ver mais
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Veja o que dizem as avaliações
Awful service, extremely unhelpful. System autocorrected my address. Item posted to wrong country but no attempt to help resolve it. Rude response on email. Subsequent response states I put my addre... Ver mais
A empresa respondeu
I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Ver mais
Reasonable prices, timely delivery. Lovely trainers that are true to size. 4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.
Informações de contato
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Reino Unido
- directhockey.co.uk
4,3
Excelente
141 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution promptly.
19 de outubro de 2026
Avaliação não solicitada
Arrived quickly and exactly what was…
Arrived quickly and exactly what was shown on the website and what we wanted.
4 de outubro de 2026
Avaliação não solicitada
Great prices, products & delivery
Great prices. Great products. Fast delivery.
27 de setembro de 2026
Avaliação não solicitada
Fast delivery and great quality shoe
Fast delivery and great quality shoe. Very pleased.
1 de outubro de 2026
Avaliação não solicitada
Great choice range
Arrived quickly and exactly as described on site. Great range of brands to choose from. Would buy from them again.
24 de setembro de 2026
Avaliação não solicitada
Great!
Great choice, good prices and brilliant delivery. Very happy and woukd use again.
20 de setembro de 2026
Avaliação não solicitada
Very good website with wide range of…
Very good website with wide range of products - standard delivery was quicker than I thought it was going to be too! Very happy daughter 😁
16 de setembro de 2026
Avaliação não solicitada
Great Service
Delivery was rapid, items were well packaged and in great condition. Price was excellent, would definitely recommend, thank you!
11 de setembro de 2026
Avaliação não solicitada
Return price too high
Happy with the products but the return postage is £4! That's not acceptable, especially when you need to see and try sports wear.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review.
We are sorry to hear that you feel our return fee is too high. For clarity, the fee only applies when an item is returned for a refund using our return label, and is there to cover the cost of posting the item back to us. This fee is also in line with many other online retailers. Our return policy, including details of any applicable fees, is available on our website for customers to review before placing an order.
We appreciate your sharing your feedback on this.
Kind regards,
Direct Sports
Didn't stick to delivery window…
Didn't stick to delivery window promised which left no time to buy elsewhere in time for date needed. Customer Service were unwilling to help.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review.
We are very sorry that your parcel as delayed. Our warehouse was particularly busy over the last couple of weeks and, due to a number of factors, we were unfortunately not able to despatch parcels as quickly as usual. This is not the service we hope to provide, nor is it the norm for us. Our customer service team did their best to advise customers of all options available at that time, and we apologise that we were not able to help further. We hope that you are happy with your items now that they have arrived.
We are sorry for any inconvenience caused and hope that this rare experience will not discourage you from shopping with us again in the future.
Kind regards,
Direct Sports
Excellent Hockey Stick Purchase
Site is easy to navigate whilst also intuitive and helpful in terms of suggested additional items often bought together - grips when I was buying a new hockey stick for example. Highly competitive prices and a vast range to choose from. Product was superbly well packaged and arrived very promptly - from checkout to arrival was surprisingly speedy! Very satisfied with the level of service and communication.
26 de agosto de 2026
Avaliação não solicitada
Damaged Hockey Shoes
The shoes I ordered arrived in a used state, having been damaged and altered by a previous buyer, returned and then resold without any proper quality checking or inspection. The box was also damaged and barely held together. Despite the serious disappointment of receiving damaged shoes, the delivery was very fast, and the returns process/customer service was efficient.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review and feedback. We sincerely apologise that you received a damaged item.
We looked into this and had found that this particular pair of shoes had not previously been sent to another customer. They had unfortunately been received from the brand in this condition. All return items are subject to thorough inspection and we would not have made an item available for another customer to purchase, had it been returned from another order.
When you first shared the images with us, we explained that the issue appeared to be a manufacturing defect. Since receiving the shoes back and having the brand assess them, they have now confirmed that this was indeed a manufacturing issue. We are very sorry that you received this pair of shoes and for any inconvenience caused.
We are glad that our Customer Service team were able to resolve this issue for you as quickly as possible.
Kind regards,
Direct Hockey
An exellent grip for a croquet mallet…
An exellent grip for a croquet mallet easy to fit
14 de agosto de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review. We are glad you are happy with your order! We hope you will shop with us again.
Kind regards,
Direct Hockey
Took a few days to arrive but happy…
Took a few days to arrive but happy with purchase, my daughter is slim and the xs socks ordered for her starting year 7 actually fit her and dont fall down so I'm happy.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review. We are sorry you feel your order took a while to arrive. We have checked this and can see your parcel was delivered on the next working day after your order was placed, so we are pleased it reached you as quickly as possible. We are very glad you are happy with your item and hope you will shop with us again!
Kind regards,
Direct Hockey
Trainers
Ordered a pair of hockey trainers and order was processed and no problems. Was sent email of order confirmation and when despatched and they arrived with no issues. Thanks
21 de julho de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your great feedback. We are glad your order arrived safely and hope you are happy with your new shoes!
Kind regards,
Direct Hockey
Easy to order on line and arrived on…
Easy to order on line and arrived on time and undamaged. Only comment was that packaging was not great. The box the hockey stick came in had been squashed. The bow of the stick had been wrapped in bubble wrap and tape so protected the rest wasn’t. Maybe wrapping the whole stick would be a good idea and securing in the box so that it does not rattle around. Would buy from this company again
15 de julho de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review. We are glad your hockey stick arrived safely and on time. We appreciate your feedback regarding the packaging and will pass this on to our warehouse team for consideration.
Kind regards,
Direct Hockey
Review HH
Very clear and obvious delivery instructions and online when purchasing items came up with similar results to match that certain product I intended to purchase.
Well delivered and only took the normal 2-3 days on delivery.
Will consider reordering from here again. 😀
15 de julho de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for your review and positive feedback! We are glad your order arrived in good time and hope you are happy with your new items.
Kind regards,
Direct Hockey
Good price on the stick and super quick…
Good price on the stick and super quick delivery. Ordered late Sarurday, arrived Monday.
6 de julho de 2026
Avaliação não solicitada
Resposta da Direct Hockey
Hi,
Thank you for leaving us a review. It is great to hear you found a good deal on our site and that your order arrived in good time.
Kind regards,
Direct Hockey
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