Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution pro... Ver mais
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Veja o que dizem as avaliações
Awful service, extremely unhelpful. System autocorrected my address. Item posted to wrong country but no attempt to help resolve it. Rude response on email. Subsequent response states I put my addre... Ver mais
A empresa respondeu
I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Ver mais
Reasonable prices, timely delivery. Lovely trainers that are true to size. 4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.
Informações de contato
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Reino Unido
- directhockey.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to find products and great prices.
Easy to find products, at a better prices than other sites. Items came next day and were great!

Resposta da Direct Hockey
I didnt expect the return policy was again paying the delivery
Buying was easy, everything arrive but the size was incorrect so i had to send it back, to do these was dificult and expensive, I had to pay the delivery 2 times so what Ive purchased was almost the same price 4 £ delibery to my house and 4£ to send it back, i didnt realize d about these until Ive seen the return policy.
Im not buying again. Very dificult to talk with someone
And still waiting these until Ive confirmation that what Ive send was OK and hope they return the money for what Ive purchased.

Resposta da Direct Hockey
DONT SHOP HERE
DONT SHOP HERE. This shop has the worst returns policy I’ve ever seen. If you return your parcel in the box it came in they will charge you £5 for ruining the box by sticking the returns label on it. Also I only got half my refund when I’m due a full refund so now I’ve got to spend time contacting customer service to find out where my money has gone. Be careful when buying from here. I’ve had a very bad experience.

Resposta da Direct Hockey
Easy to navigate and delivery was…
Easy to navigate and delivery was quick, thank you, I’ll be using you again in the future
Very impressed
Very impressed with the first order so made a second order with DirectHockey. I like how I can choose the delivery carrier and what day to deliver. One was delivered early and the other on time as expected. Had to return 1 item and arranged to be collected from home. Refunded soon after so very happy. Will use again.
Really bad service
Really bad service. I wanted to return a pair of shoes 22 days after I bought them, I sent a request as it is a short return window and have heard nothing back. Note to self always check the return window, 21 days is too short.

Resposta da Direct Hockey
Good value and service.
I bought an Osaka hockey stick bag for my granddaughter which arrived within 48 hours and was priced lower than Amazon offers for the same item.
Very easy website to use
Very easy website to use. Order arrived when expected. Good contact from delivery company.
Fit of hockey boot true to size and liked by granddaughter. Thank you!
Avoid at all costs
Attended local company which has always accomodated walk in's and told click and collect only.
I have then been accused of directing profanities towards a member of staff after being turned away, i never said a word to the memer of staff.
Disgusting after using them since they were a small company on the riverside unit and great customer service compared to what they are now.
Use other companies like one sports
Am furious with this shoddy company
Am furious with this shoddy company. Ordered some hockey boots that never got delivered. They agreed to refund me but left me £10 short. Thee are plenty of better companies to use. Avoid

Resposta da Direct Hockey
Unhelpful customer service
Ordered hockey shoes and paid for delivery on specific date. Shoes didn't arrive then. Company unhelpful when contacted and haven't replied to my last email

Resposta da Direct Hockey
Hockey stick arrived on time
Hockey stick arrived on time. Packaging was good. Product quality is excellent. Their website is very easy to navigate and find products. I will definitely buy again from them.
Prices are fantastic and delivery was…
Prices are fantastic and delivery was very quick. Great choice and price range.
Good experience
Really good first experience with Direct Hockey. Good choice of products, great prices, fast delivery. Would buy from again
Great hockey shoes
Arrived on time and exactly what my daughter needed.
Great hockey shoes!
Delivered on time and great astros, which look just as pictured. Being at sale price made them even better value. I have one very happy girl at the start of the hockey season!
Really good site
This is the second time I’ve now used this site. The prices of items are very competitive; if not the cheapest around. The site is really easy to use and the efficiency of delivery is very good.
Will certainly use again.
quick and easy shopping
quick and easy shopping. better price on the hockey stick than other sites. fast shipping
Great service!
I ordered some field hockey gloves for my showdown team, and (because the order was reasonably large) I paid the £5.99 or whatever it was for next day delivery.
The next day, when I arrived at work, the whole order was sitting there before mid day. Well worth the £6. The prices were about standard, which is to be expected of something which you can buy from multiple websites. What stood out to me though, was how easy the sight was to navigate. I'm completely blind, and so are the rest of the players in the showdown team (it being a blind sport) to one degree or another. That isn't always my experience with shopping websites, so great job!
Great service
Reasonable prices, timely delivery. Lovely trainers that are true to size.
4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most companies it should start from the day the parcel is received.

Resposta da Direct Hockey
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