Direct Hockey Avaliações 

141
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution pro... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful service, extremely unhelpful. System autocorrected my address. Item posted to wrong country but no attempt to help resolve it. Rude response on email. Subsequent response states I put my addre... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Ver mais

Avaliado com 4 de um total de 5 estrelas

Reasonable prices, timely delivery. Lovely trainers that are true to size. 4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Escrito pela empresa

Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

141 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(141)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Easy to find products and great prices.

Easy to find products, at a better prices than other sites. Items came next day and were great!

6 de novembro de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hi,
Thank you for taking the time to leave us a review. We are glad to hear you are pleased with our speed of service and the quality of the products we sell. We hope you will shop with us again.
Kind Regards,
Direct Sports

Avaliado com 2 de um total de 5 estrelas

I didnt expect the return policy was again paying the delivery

Buying was easy, everything arrive but the size was incorrect so i had to send it back, to do these was dificult and expensive, I had to pay the delivery 2 times so what Ive purchased was almost the same price 4 £ delibery to my house and 4£ to send it back, i didnt realize d about these until Ive seen the return policy.
Im not buying again. Very dificult to talk with someone
And still waiting these until Ive confirmation that what Ive send was OK and hope they return the money for what Ive purchased.

5 de novembro de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hi,

Thank you for your feedback.
It is unfortunate that you found your original order unsuitable, we do provide size guides on our website to best guide you when making decisions.
We are sorry to hear that you feel it is very difficult to talk with someone. Our Customer Enquiries are contactable via email and phone Mon-Fri 10am-5pm and are happy to answer all customer queries in this time.
Our Returns Policy is also readily available on our website to read before confirming an order with us. And does also state that we aim to process returns within 2 working days of receipt. In line with this, as your return was received by us on Friday we can expect this to be processed by the end of today.

Kind regards,
Direct Sports

Avaliado com 1 de um total de 5 estrelas

DONT SHOP HERE

DONT SHOP HERE. This shop has the worst returns policy I’ve ever seen. If you return your parcel in the box it came in they will charge you £5 for ruining the box by sticking the returns label on it. Also I only got half my refund when I’m due a full refund so now I’ve got to spend time contacting customer service to find out where my money has gone. Be careful when buying from here. I’ve had a very bad experience.

28 de outubro de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hi Sascha,

Thank you for your feedback.

You did not return the box in the same condition as we sent it to you in. You stuck your return label to it. We cannot resell items in this condition. Would you be happy for a new customer to receive an item with all of your personal details on it?

We offered you the option to pay for a new box, and you agreed to this. This does not amount to half of a refund. You paid £34.99 for the shoes and have been refunded £26.00; the difference being the £5 box fee that you agreed to and the £3.99 for the return label that you used. Return shipping is not free for us so this is a cost we must pass on to the customer.

It is always advisable to familiarise yourself with a retailer’s Return Policy in advance of making a purchase with them so that you are well informed incase you need to make a return.

We thank you for providing us with a further opportunity to clarify our terms and conditions for you.

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

Kind Regards,
Direct Sports

Avaliado com 5 de um total de 5 estrelas

Very impressed

Very impressed with the first order so made a second order with DirectHockey. I like how I can choose the delivery carrier and what day to deliver. One was delivered early and the other on time as expected. Had to return 1 item and arranged to be collected from home. Refunded soon after so very happy. Will use again.

8 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really bad service

Really bad service. I wanted to return a pair of shoes 22 days after I bought them, I sent a request as it is a short return window and have heard nothing back. Note to self always check the return window, 21 days is too short.

13 de outubro de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hi Mrs Sewell,

Thank you for your feedback.

While the standard return window is 14 days, our extended 21-day policy offers added flexibility and is quite generous by comparison.
Can you please advise how you contacted us as no email or telephone call goes unanswered and I can see nothing outstanding from you?

Kind Regards,
Direct Sports

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

Attended local company which has always accomodated walk in's and told click and collect only.
I have then been accused of directing profanities towards a member of staff after being turned away, i never said a word to the memer of staff.
Disgusting after using them since they were a small company on the riverside unit and great customer service compared to what they are now.
Use other companies like one sports

30 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Am furious with this shoddy company

Am furious with this shoddy company. Ordered some hockey boots that never got delivered. They agreed to refund me but left me £10 short. Thee are plenty of better companies to use. Avoid

29 de setembro de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hello,

I can find no order in our system with your details. Can you please provide your order number so I can look into this for you?

Kind Regards,
Direct Sports

Avaliado com 1 de um total de 5 estrelas

Unhelpful customer service

Ordered hockey shoes and paid for delivery on specific date. Shoes didn't arrive then. Company unhelpful when contacted and haven't replied to my last email

17 de setembro de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hi,

Thank you for your feedback.

I am sorry you have encountered an issue with your order. I cannot see any outstanding communication from you. Can you please send an email to enquiries@directsports-eshop.com and provide us with your order number so I can look into this for you?

Kind Regards,
Direct Sports

Avaliado com 5 de um total de 5 estrelas

Hockey stick arrived on time

Hockey stick arrived on time. Packaging was good. Product quality is excellent. Their website is very easy to navigate and find products. I will definitely buy again from them.

22 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience

Really good first experience with Direct Hockey. Good choice of products, great prices, fast delivery. Would buy from again

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great hockey shoes!

Delivered on time and great astros, which look just as pictured. Being at sale price made them even better value. I have one very happy girl at the start of the hockey season!

1 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really good site

This is the second time I’ve now used this site. The prices of items are very competitive; if not the cheapest around. The site is really easy to use and the efficiency of delivery is very good.
Will certainly use again.

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

I ordered some field hockey gloves for my showdown team, and (because the order was reasonably large) I paid the £5.99 or whatever it was for next day delivery.

The next day, when I arrived at work, the whole order was sitting there before mid day. Well worth the £6. The prices were about standard, which is to be expected of something which you can buy from multiple websites. What stood out to me though, was how easy the sight was to navigate. I'm completely blind, and so are the rest of the players in the showdown team (it being a blind sport) to one degree or another. That isn't always my experience with shopping websites, so great job!

21 de agosto de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great service

Reasonable prices, timely delivery. Lovely trainers that are true to size.
4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most companies it should start from the day the parcel is received.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Direct Hockey

Resposta da Direct Hockey

Hi Tina,

Thank you for your feedback.

We are pleased to hear you are happy with your recent purchase from us.

Direct Sports offers an extended 21-day return window—longer than the standard 14 days—which is why it begins from the date of dispatch. Many companies only allow 14 days from delivery, so our policy provides added flexibility.

We thank you for providing us with the opportunity to clarify this for you.

Kind Regards,
Direct Sports

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