Direct Sale Avaliações 

111
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Ver mais

Avaliado com 4 de um total de 5 estrelas

Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Loja de Móveis

Escrito pela empresa

In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

111 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(111)

19 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Checkout kept sending back saying it…

Checkout kept sending back saying it cant ship to me yet I have use the site may be 6/8 times before. logged in again and again finely it excepted my order
all in all a big waste of time.Pay Pal went straight through .

10 de março de 2022
logotipo da Direct Sale

Resposta da Direct Sale

Hi Dennis, I do apologize for this, but we are not sure where was the issue. But, it has been escalated to technology team.

Avaliado com 5 de um total de 5 estrelas

Easy to purchase on a good website

Easy to purchase on a good website and the response with info and tracking info was prompt and efficient. I was kept advised of the day the parcel was coming and this was great as it enabled me to ensure someone was home. I love the quality of Direct on Sale products. I have ordered many products over the years.

23 de janeiro de 2022
logotipo da Direct Sale

Resposta da Direct Sale

Thanks Glenys for your review

Avaliado com 1 de um total de 5 estrelas

Price said $153 online

Price said $153 online - then I received an email saying you had to add $60 for delivery - initially I said yes but then said NO (sorry) and haven't heard / received anything since.
Regards
David

6 de janeiro de 2022
logotipo da Direct Sale

Resposta da Direct Sale

Hi David, if you can please reply to last email we sent out to you yesterday, it will create heldpesk ticket. This will not create any helpdesk ticket, and service team will not able to take any remediation actions.

Avaliado com 1 de um total de 5 estrelas

Tried many times to find out when my…

Tried many times to find out when my order will be delivered. NO RESPONSE.
I will be contacting my credit card company to cancel payment. NOT GOOD ENOUGH

27 de dezembro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

Hi John, I do apologise to hear this, but I do not see any request on our helpdesk portal. If you have the ticket number please let me know. Your order has already been processed and will be delivered. Australia post do have extended transit times due to the busy season. Please reply to help@directonsale.com.au if you have any further question

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery. Safe and sound. Items as described.

23 de novembro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

Thanks Terry, We will share this with the team to let them know to keep up the amazing work

Avaliado com 3 de um total de 5 estrelas

The product arrived OK but there are…

The product arrived OK but there are some queries that I requested answers from Direct on Sale yesterday
I am happy to adjust my review after receiving DOS answer.

23 de novembro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

Thank you, I have checked with the helpdesk team, and couldn't find any inquiry from your email address or order number. Please email help@directonsale.com.au so we can respond in a timely manner.

Avaliado com 5 de um total de 5 estrelas

satisfied customer

Items purchased were delivered promptly with no fuss and were exactly what i was expecting

18 de novembro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

Thanks, Colin, we highly appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

Made a purchase in August 2021 and it…

Made a purchase in August 2021 and it is now November and I am still waiting. No updates. Pathetic service from Direct On Sale.

8 de novembro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

Hi Mark, I'm not sure if you got notifications, but your order was cancelled and full refund was issued due to stock unavailability.

Avaliado com 4 de um total de 5 estrelas

Product was great

Product was great. Your service help was great
It just took a lot of effort on my part to track and get the product delivered

26 de outubro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

Thanks Roselyn

Avaliado com 3 de um total de 5 estrelas

I found communication very poor

I found communication very poor. When courier dropped it off, he /she did not ring our doorbell ,it was just left there without our knowledge. Would have been nice of them to ring doorbell to let us know.

7 de setembro de 2021
logotipo da Direct Sale

Resposta da Direct Sale

I'm sorry to hear this Giulia, but we do not control courier companies. Due to covid-19 they strictly follow government guidlines for contact-free delivery.

Avaliado com 1 de um total de 5 estrelas
logotipo da Direct Sale

Resposta da Direct Sale

Your order has the tracking number, please check your spam/junk folder. It in transit, there has been delays on transit times by Australia post due to Covid-19 restrictions. Please check the link below for more details by Australia post https://auspost.com.au/service-updates

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