Dreadful communications. To call Cardiff sore there is no direct number, you need to call the 1800 number, then you have to select from 3 Qld regions, NSW/Act. Then once you select NSW, you need to se... Ver mais
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Veja o que dizem as avaliações
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact prod... Ver mais
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no pr... Ver mais
A empresa respondeu
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I require... Ver mais
Detalhes da empresa
Escrito pela empresa
Pool and spa equipment, chemicals and spa parts. Largest pool and spa warehouse in Newcastle. Australia wide delivery of pool and spa chemicals, pool pumps, chlorinators, filters, pool cleaners, robotic cleaners.
Informações de contato
2/28 Pendlebury Rd, 2285, Cardiff, Austrália
- directpoolsupplies.com.au
4,0
Muito Bom
1 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service- above and beyond.
13 de abril de 2023
Resposta da Direct Pool Supplies
Wow, thank you for the fantastic five-star review! We're absolutely delighted to hear that you found our service to be above and beyond your expectations.
At Direct Pool Supplies, we strive to provide exceptional customer service, and it's incredibly rewarding to know that we've succeeded in making your experience a memorable one. Your kind words serve as a wonderful affirmation of our team's efforts.
Your satisfaction is our ultimate goal, and your positive feedback is a great encouragement for us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you for choosing Direct Pool Supplies. We look forward to serving you again soon!
Sent me what i asked for without…
Sent me what i asked for without sending me a ridiculous survey to fill out
Ow wait
20 de abril de 2023
Resposta da Direct Pool Supplies
Thank you for the five-star review! We're thrilled to hear you got exactly what you asked for—no surveys attached. Well, except for this one you've just filled out by leaving a review. Oops, caught in the act!
In all seriousness, we're glad you had a positive experience. We like to think we're in the business of pool and spa supplies, not paperwork. So rest assured, the only thing we'll flood you with is great service and quality products, not endless surveys.
If you have any more questions, need further assistance, or want to dodge more surveys in the future, feel free to reach out. We're always here to help—or not help, if that's what you prefer!
Thanks for choosing Direct Pool Supplies. We look forward to serving you again soon, survey-free of course!
I am very happy with the new spa cover…
I am very happy with the new spa cover I ordered. Ordering was easy and delivery was fast.
6 de março de 2023
Resposta da Direct Pool Supplies
Thank you so much for taking the time to share your positive feedback regarding your new spa cover. We are thrilled to hear that you are very happy with your purchase! Customer satisfaction is the top priority for Direct Pool Supplies, and it is truly rewarding to know that we have met your expectations.
Resposta da Direct Pool Supplies
We're delighted to hear that you were pleased with our fast delivery and that the product arrived in good order. Thank you for your kind words, and we look forward to serving you again in the future.
Communication was great on keeping us…
Communication was great on keeping us up to date on the progress of the parts and installation was quick end organized.
2 de abril de 2023
Resposta da Direct Pool Supplies
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our communication to be great. We appreciate your feedback and hope to continue providing you with the best possible service. Thank you for choosing Direct Pool Supplies.
Buying from across the ditch was never…
Buying from across the ditch was never easier
3 de abril de 2023
Resposta da Direct Pool Supplies
We are thrilled to hear that your experience buying from Direct Pool Supplies was easy and hassle-free. We aim to make it easy for our customers to buy from us, no matter where they are in the world. Thank you for taking the time to share your positive experience with us.
arrived as ordered
28 de março de 2023
Resposta da Direct Pool Supplies
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that your order arrived as expected. Here at Direct Pool Supplies we work hard to ensure that all orders are processed promptly and delivered to our customers in a timely manner.
We appreciate your business and hope that you will continue to shop with us in the future.
Thank you again for your kind words and have a great day!
Same day order
They got our order out on the same day we placed it. Friendly and helpful on the phone.
13 de março de 2023
Resposta da Direct Pool Supplies
Thank you so much for taking the time to share your positive experience with our Direct Pool Supplies service! We are thrilled to hear that you were impressed with the speed at which we processed and shipped your order, and that our team was able to provide helpful assistance throughout the process.
At Direct Pool Supplies, we are committed to providing our customers with the best possible experience, and we are delighted to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Thank you for choosing us, and we appreciate your business!
Resposta da Direct Pool Supplies
Thank you so much for leaving a positive review of Direct Pool Supplies! We are thrilled to hear that you found us easy to deal with, and that we were able to provide you with quick delivery.
Our team works hard to ensure that our products are readily available and shipped out as quickly as possible, so we're glad to hear that our efforts paid off for you.
We look forward to assisting you again soon
Resposta da Direct Pool Supplies
Thank you for taking the time to share your positive feedback about Direct Pool Supplies
We are committed to providing high-quality products at a great value, along with excellent customer service. We're delighted to hear that we were able to meet your expectations and provide you with a seamless and speedy shopping experience.
We look forward to serving you again in the future.
Great online experience and delivery (even though I made a mistake)
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no problems’, was refunded promptly and the order arrived as promised. Easy, no fuss, all communications were excellent. Thanks team.
27 de março de 2023
Avaliação não solicitada
Resposta da Direct Pool Supplies
Thank you for sharing your positive experience with out customer service team.
We are thrilled to hear that we were able to quickly and effectively resolve the issue you encountered.
We look forward to having you back soon
Warm Regards,
Direct Pool Supplies
Resposta da Direct Pool Supplies
We are delighted to hear that you had a positive experience with our ecommerce service, and we sincerely appreciate you taking the time to share your feedback. It's great to know that our commitment to quality service and competitive pricing has made a difference in your shopping experience.
We value your business and appreciate your kind words. Thank you for choosing Direct Pool Supplies, and we look forward to serving you again in the future.
Quick service and delivery
21 de fevereiro de 2023
Resposta da Direct Pool Supplies
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you received your order quickly and that our delivery service met your expectations. We truly appreciate your business and hope to have the opportunity to serve you again in the future.
An electrical fire due to their faulty wiring.
An electrical fire broke out due to faulty wiring these employees did, took it to them and they said it was covered under warranty and would be contacted with a quote if anything wasn't. Was not contacted, they said they took it apart, fixed it and want to charge for it. Contacted them several times, spoke to the manger who said it wasn't their fault they did the wiring wrong. Said they didn't have any proof of who completed the wiring, asked them to look at the security cameras, the manager said it didn't go back more than 2 weeks so they couldn't. They said we must pay or they will take it apart, give us the burnt broken pieces. Very disappointing, will contacting fair trading.
21 de março de 2023
Avaliação não solicitada
lied about stock
lied about stock, had major issues with refund... still no refund after many weeks of hassels with useless staff, call waiting a joke, then get told to leave a message.will never shop here again............bah humbug!!!!!!!!!!!
19 de março de 2023
The staff rectifies an issue
The staff immediately rectified a problem with an order we received that was incorrect.
20 de fevereiro de 2023
Resposta da Direct Pool Supplies
Thank you for taking the time to share your positive experience with us. We are glad to hear that our staff was able to quickly rectify the issue with your order and make things right for you. We are pleased to hear that our team at Direct Pool Supplies was able to meet your expectations and provide you with a satisfactory solution.
Pal retro fit LED pool light
I ordered a retro fit pal led pool light as one of our pool lights had gone dull. I accidentally ordered the incorrect one but Direct Pool Supplies were very helpful and sent me the details I needed to return it. They then sent me out the correct light and we fitted it today. Very easy to fit and our pool lights up nicely again.
I will definitely order more items from this company.
17 de março de 2023
Avaliação não solicitada
Resposta da Direct Pool Supplies
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you were happy with the return process and that you would consider using our services again in the future. Thank you for choosing Direct Pool Supplies.
Good communication all the way through
Good communication all the way through. Thanks.
16 de fevereiro de 2023
Resposta da Direct Pool Supplies
At Direct Pool Supplies, we believe that clear and timely communication is essential to ensuring a positive customer experience. We are pleased to hear that our team's efforts in this regard met your expectations. Thank you for taking the time to leave a review, we appreciate your kind words. Have a great day!
Unhappy customer
You sold me a product that you couldn’t supply. I was promised over the phone that you could get it, so I paid the full price. You said “ I could pick it up from your Cardiff store in 7 days time.”
No correspondence during the 7 days. I phoned to find out if my purchase was ready to pick up and was placed on hold for 20 minutes then was told that the product I had paid for was no longer available. I then requested a refund and was told “ it would be another 7 days before my money was returned to me.
So I would suggest that before you accept a customers payment you should check the availability of the product.
Also you should be checking with your suppliers regularly and update your website to reflect the stock availability.
I will never shop with Direct pool supplies again.
11 de fevereiro de 2023
Resposta da Direct Pool Supplies
Hi Andy,
Thank you for your honest review. I'm sorry we were unable to supply you with the product you were after.
Unfortunately as we do not stock this product, at times of ordering (particularly on the weekend) we are often unaware that it has been made redundant, which seems to have been the case in your order. We also attempted to reach out to other suppliers to try and fulfill your order however we were unsuccessful.
Generally our refunds are resolved within three business days, yet, we like to advise customers that this can sometimes push out to 7 days depending on the bank.
We would love the opportunity to make it up to you. I have reached out via email please feel free to take up the offer
Warm Regards,
Direct Pool Supplies
Sold me an unneeded item.
9 de fevereiro de 2023
Resposta da Direct Pool Supplies
Thank you for taking the time to leave a review.
As always, we are happy to organise return & refund of unused products. I have reached out via email to describe the process for this.
I look forward to hearing from you soon
Warm Regards,
Direct Pool Supplies
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