Dreadful communications. To call Cardiff sore there is no direct number, you need to call the 1800 number, then you have to select from 3 Qld regions, NSW/Act. Then once you select NSW, you need to se... Ver mais
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Veja o que dizem as avaliações
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact prod... Ver mais
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no pr... Ver mais
A empresa respondeu
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I require... Ver mais
Detalhes da empresa
Escrito pela empresa
Pool and spa equipment, chemicals and spa parts. Largest pool and spa warehouse in Newcastle. Australia wide delivery of pool and spa chemicals, pool pumps, chlorinators, filters, pool cleaners, robotic cleaners.
Informações de contato
2/28 Pendlebury Rd, 2285, Cardiff, Austrália
- directpoolsupplies.com.au
4,0
Muito Bom
1 mil avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic company to deal with
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I required was never going to be available. Customer Service at Direct Pool Supplies were very helpful and explained things well. I asked for a refund and this was sorted without any hassles. Could not be happier and will continue to buy from Direct Pool Supplies in future.
31 de dezembro de 2022
Never received online order
Can’t give anything other than one star, never received parts that were ordered. Even went to the store and found the staff less than helpful in trying to resolve the issue. Very dissatisfied with the service.
5 de dezembro de 2022
Resposta da Direct Pool Supplies
Hi Darren,
We apologise for the confusion around the click and collect.
I have discussed the matter with the store manager to ensure we train all our staff on click and collect procedures.
Please let us know if we can assist you any further
Warm Regards,
Direct Pool Supplies
I only have half my order…ordered in…
I only have half my order…ordered in the 6th of December. I rang 4 times and emailed twice before I got a response.
9 de janeiro de 2023
Resposta da Direct Pool Supplies
Hi Carl,
Thanks for letting us know you haven't recieved the item. While we are chasing it up with the courier, we will organise for another to be sent express post today
Please let us know if we can assist you further
Warm Regards,
Direct Pool Suppplies
Slow and expensive shipment
Slow and expensive shipment
Prices do not include GST
23 de novembro de 2022
Resposta da Direct Pool Supplies
Thanks for your review. I think there may possibly be some confusion with your order, and I would love the opportunity clear up any doubts about our service.
I've reviewed your order and can see the GST total on the invoice and noticed that it was dispatched within two business days.
We aim to offer competitive shipping rates across our large range of pool and spa range. In this instance, we believe that a shipping cost of under $9 to be very attractive.
I'll be in touch via email, and do welcome any suggestions on how we can improve our overall offering
Warm Regards,
Direct Pool Supplies
Great range of products
Great range of products, great pricing and fast delivery, doesn’t get any better really
8 de janeiro de 2023
Wrong product
I ordered Zodiac but got a different brand in a large bottle that I find hard to manage. I can’t remember exact date.
Got a very helpful response to my review and I was happy for the offer of help.
10 de novembro de 2022
Resposta da Direct Pool Supplies
Hi Catherine, I'm so sorry to learn that you have received the wrong item.
I have sent you an email outlining what will do to rectify this problem for you. Please let me know if I can help you any further
Warm Regards
Direct Pool Supplies
Quick delivery of item
2 de janeiro de 2023
Quick to get the product to me
8 de dezembro de 2022
quick delivery easy to use website.
29 de novembro de 2022
Quick delivery
Clear description of product + images made it easy. Quick delivery.
14 de dezembro de 2022
Fast service
25 de novembro de 2022
Ordered from a very easy-to-navigate…
Ordered from a very easy-to-navigate website. The goods were delivered within the time estimated and in good condition.
Couldn't ask for more!
14 de novembro de 2022
Terrible service - avoid them
Terrible service, unreliable retailer. Does not comply with its own terms and conditions and has no regard for customers. Disappointing all round.
5 de janeiro de 2023
Resposta da Direct Pool Supplies
Hi Jon, I have investigated your order number and cannot find a reason for concern as the order indicates it was immediately dispatched the following day.
I've tried calling as I would love the opportunity to resolve any issue for you. I have sent you an email with my details. I look forward to speaking with you soon.
Jennifer
E-Commerce Manager
Hamish & Sam both went above & beyond!
Hamish & Sam both went above & beyond!
they both deserve a pay rise
19 de dezembro de 2022
Great Service…
Great in store service. Quick turn around on my order and the product is well priced
15 de dezembro de 2022
parts fitted ok
8 de janeiro de 2023
Friendly and Informative
Called back on time, very friendly and extremely helpful. Didn't go in to a sales pitch. Thank you.
8 de janeiro de 2023
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