Divan Bed Warehouse 

Delivery confirmed 2 weeks ago has not arrived. On hold for over 30mins on the phone. Whatsapp messaging told me the order has been fulfilled. Customer service have replied to my email saying that they will be in touch but the delivery will not be happening today.

waited fifteen days for delivery but no joy, eventually made contact with company and was told they had cancelled my order for delivery, no warning!
AVOID DIVAN BED WAREHOUSE, DON'T BE TEMPTED BY THE LOW PRICE!!

Avoid this Company !!!!
My new mattress was NOT delivered. It had been ordered, paid for & waited on for delivery date. As a pensioner, I didn’t want kerbside delivery so went for a two-man delivery service to room of choice. This involved a 3 - 10 day wait, but was worth it to me for this type of delivery. (DON'T believe this !!! It's at LEAST A THREE WEEK wait. Then the much awaited Mattress was NOT delivered. No response from this Company, no phone call & impossible to get through to speak to a person no matter how long you hold on. Customer Service is non-existent & no amount of telephone calling will get even a response or reaction. Falcon2Man Delivery offered no explanation as to why they didn't deliver, they have offered NO re-delivery date and are also impossible to contact. Should have stuck with Amazon - they deliver next day...
THIS COMPANY ARE ONLY AS EFFICIENT AS THE DELIVERY COMPANY THEY USE & THEIR CUSTOMER SERVICE.
Abysmal on both counts.
I'm still waiting for my ordered & paid for Mattress…..
STEER CLEAR TO AVOID DISAPPOINTMENT.

Can't comment on the bed as still waiting for it to be delivered. Only one week late so far!
Van turned up on expected day but the bed wasn't on it 🤣
Had 3 emails since. First one was an apology that they didn't show up as they were delayed. Feels like they just send out standard emails as they're very used to not delivering.

Great product & great service
Would definitely recommend

Terrible company, I wish I could give zero star. It’s been more than 2 months I placed the order with them and still waiting for bed. They provided the delivery date and then cancelled it at a last minute and then delivered the bed with missing sideboards so bed was off no use, after that they provided the date to deliver the missing parts and then cancelled it again at the last minute so it’s been extremely frustrating experience so far with them

Terrible company. I ordered a divan base six weeks ago, and still don't have it. Even though DBW seems to think they have delivered it.

The delivery date keeps being moved via text with less than 24 hours notice. No apology or explanation.

Nobody is replying to emails or answering the customer care number.

I have asked them to refund money as i have no trust in their availability to deliver this product. I was told this will done, it would take 30 days for the refund. So far i have no confirmation it has been done.

To date i have no refund and no bed base.

Delivery took four weeks, not the advertised 3-10 days. Divan ottoman piston broken and feet not fitting. Took another three weeks to replace. Despite the promise of a quality inspection before the product was sent, I still received a product below advertised standard. Company agreed to collect and pay full refund - except they haven't. Now 11 weeks since I made initial payment. The company has not collected faulty item or refunded my money. Lots of empty promises. Have started Section 75 proceedings and Consumer Rights complaint.

*1/5 stars*

I recently purchased a bed frame from Divan Bed Warehouse, and they used Falcon 2 Man for delivery. Unfortunately, the experience was extremely disappointing. I tried contacting Falcon 2 Man multiple times to confirm my delivery date, but they failed to respond. They don't pick up phone calls, and the email address they provided is invalid.

It's unacceptable that a courier company can't be bothered to communicate with customers. I've been left in limbo, waiting for my delivery date to be confirmed, and it's caused me unnecessary stress. I would not recommend using Falcon 2 Man or Divan Bed Warehouse until they sort out their delivery process.

*Would not recommend*

If I could leave no stars I would DONOT TOUCH. Disgrace ful customer service. My 84 year old mum is moving in and we needed a downstairs room so built this otdered a new bed it turns up it is not the bed we ordered drawers in wrong place no headboard and no casters. Waited over 45 mins on first call said they would order exchange. Sent email confirming this. Waited again for over 40 minutes to be told this hasn’t been done I said I wanted a refund so I could buy a bed else where said not till they collect the wrong bed from us and were then unable to give a date for collection. Now I am stuck with a bed I can’t use and no money to buy another bed and even if I did have no room to store the old one. They said put in garden. Great idea as if it’s stolen I woul then get no refund

Worst service ever! I have had my order cancelled 3 times now and all I get is excuses. I wish I had not wasted my time and bought elsewhere. I would strongly suggest anyone who reads the reviews goes elsewhere to make there purchase.

I would have given zero stars if I could.
I ordered a mattress on the 29th of October, it is now the 13th of December and I'm still waiting for delivery.
I could write an essay on the different excuses that have been given.
My advice is :- DO NOT GIVE THIS COMPANY YOUR MONEY

Easy ordering at a fair price , unfortunately delivery was delayed at short notice costing us an extra days leave . Delivery guys great very helpful calling when 10 minutes away so we were ready.

This company will make you regret it!!
Bought a mattress 8/10/25. They have failed to supply and I have been waiting over 2 months for refund!!
Please don’t make same mistake as myself and use this company…

Good value for money products.
Just need to get the delivery and communication side sorted to achieve 5stars

Ordered 2 beds on 14 Nov 25, after 20+ rounds of calls and whatsapp messages contacting CS with more than 100 trials, only a partial of the shipment was sent on 4 Dec 25, and they replied they lost the remaining parts, none of the beds can be used as only part of them are here. They were not able to confirm when I would get my beds and when I requested a refund, they refused it. The worst shopping experience in my life!

Ordered mattress … took 16 working days to come … I got home to find wrong mattress delivered … not just type .. but size as well …4.6 on the wrapper … king size supplied ….. after advising .. send in pics to prove what they sent … exchange was organised …. Now gets better … phoned every few days to ask when the new one is being delivered and the other one uplifted ….1 month later ..new mattress gets dropped off … wife tell me they took it into room and it fits … yippee … after nearly 7 weeks I have the mattress …came home from work … wrapper tells me the mattress is what I ordered …. But that ain’t the mattress inside that I ordered … let’s say it was like lying on a bouncy castle …. Phoned them again … sent pics … and then they ask if I want an exchange …. Naw … no chance .. if you can’t get it right 2nd time around …I can’t afford to wait till am dead …. and now, no idea when they are collecting it and won’t get a full refund till it’s picked up …how can they improve …. Shut your business … worst company I have ever had to deal with ever … can’t fix a problem … especially when it’s their fault …. When you call
Them … be prepared to hang on line … go for a 5 mile run .. have a shower … and don’t dare ask for the manager …. They are never in … as on holiday .. or not there ….. I can’t even tell you anything good about them from my experience

My experience to date. Bought super kingside bed and paid on 29/09/25. Had confirmation that delivery would be on 03/10/25. Bed never arrived. Given new delivery date of 24/10/25, bed never arrived so I cancelled my order. Received confirmation email confirming my order cancelled but that it could take up to 30 days for me to revive my money back into my account. 32 days later money not refunded. After several emails I received a confirmation that my refund had been issued but that it could take up to 10 days for the money to be in my account!!!!. Guess what… it never arrived. Today 12/12/25 i received an email telling me that I would need to contact my bank and ask them to initiate a chargeback. It is now with my bank to follow this up. I am appalled that the onus has been placed on me to chase up MY money. Wouldn’t recommend this company to anyone

Non delivery, no tracking and don't answer calls. Got the usual call of van breaking down. Then an email saying I refused delivery. Have contacted my bank.Next time I'll check trust pilot before ordering.

AVOID
I purchased a bed on November 20th. I was given a time and date to receive delivery by falcon 2 man who are also scam artists. The day before delivery I got a mail thanking me for letting them know I declined to have the bed delivered on the agreed date. This never happened. I've emailed and called for an hour and no answer. I contacted my bank because this is 100pc a scam. They took over £350 and I got nothing for it over three weeks ago.
Don't touch these gangsters.