Divan Bed Warehouse 

If I could give this company a zero I would, I order my bed back in October. 3 times the delivery has been a no show. Yes the carrier is at fault as well but this company never helped one bit. Same message received back "We are dealing with a high volume of calls and will revert back to you" never did until the 3rd no show. Which ended up a cancelled order.

Having the same issues as everyone else on here, bed base was due to be delivered Monday 15th and I booked time off work for the item to not be delivered, no updates on the delivery. Back and fourth emails just stating ‘a new date’ will be given, this is 15 days after we made the order and definitely won’t be resolved in time for Christmas. They have stopped emailing since asking to cancel the order completely and asking for a refund. I’ve made a dispute with my bank, disgusting when customers have waited weeks for their order to be left without. AVOID.

Delivery was promised between 3 - 10 working days, but it's been over 15 working days and delivery has not been made. From 10 working days promised, they are sending an email that it may even take more than a month. That their delivery vehicle broke down. It's all a lie. Do not trust this business. Please don't buy from them. They are not reliable. They are liars. When it's time for delivery, they will lie to you that their vehicle broke down. This business is probably a scam. Don't fall for them.

Too late, I read all the reviews! I was expecting the mattress to be delivered on12th December. I had a call from their delivery partner on the 11th from falcon2man who, I think, were saying that the delivery was to be delayed, with no apology. It was difficult to understand because of the Asian accent. Of course I had taken time off to receive the mattress. I then received an email saying that I had declined delivery and that a new delivery schedule would start from the time I had declined delivery. Also that their team were actively working to assign another suitable delivery date. I replied to the email but it bounced back. I wrote to the company email but have had no reply. I had a "Delivery check-in" email to ask how I would rate my experience. Though I gave them one star and again related the non-delivery, I have not heard from them.

They can improve by closing down so people don't make the mistake by ordering from this company. After paying an £100 for putting the bed together and placing it in the room of our choice and taking away the old bed.
None of the above happened. They dumped it at the front door and left.
Now trying to resolve the issue with no luck what so ever. £100 down and now have to pay someone else to collect old bed . On top of that after taking time off work they were 2 hours late in their delivery. DONT BUY FROM THIS COMPANY.

Appalling customer service - never buy from here. Just another British company who has outsourced their calls to the Philippines, meaning their is no manager to talk to or resolution.

I took a day off work to make sure I was available for the bed to be delivered between 7am-10am. I then received a text at 9:59am saying:
Hi, apologies - due to unforeseen circumstances, we need to reschedule your delivery to another date. Kindly allow us some time to confirm the new slot. We will notify you by SMS and email as soon as it is arranged.

I called customer service and spoke to an individual who clearly didn’t give two hoots nor did she actually listen to what I was saying. They guaranteed delivery before Xmas when I spoke to them at the end of November and now she is telling me there are no dates it will be delivered in the new year but she doesn’t know when. So now I must sleep on a mattress on the floor for Xmas and New Years, disgusting customer care.

Beds might be cheaper but not worth the hassle. Just go to a store where you can trust the service.

Incorrect headboard delivered on 4th December, and as of 16th December I still have not received the correct one. The situation has been extremely frustrating due to very poor customer service and a complete lack of communication.

Delivery was arranged without notice, and when I tried to contact customer services, it was very difficult to get through. To make matters worse, the delivery driver was rude and unhelpful, which is completely unacceptable.

This issue should have been resolved quickly, but instead it has dragged on for weeks. I will now be taking this matter further as the level of service provided is not acceptable.

Also we paid £60 for the assembly of the bed. Driver turned up with no tools.
Absolutely appalled at the service.

Had to get bank involved who refunded my money and seeking to get it back,I truly cannott believe the amount of terrible reviews,how they still exist is beyond me.

Recycling of old bed and the good value of the divan .

Ordered from them and was told delivery would be 07/12. I was emailed on 07/12 saying there were "logistical issues" and that my delivery was to be rescheduled - could not get a simple answer for that after emailing them.
Finally received an email stating the delivery would be 16/12. I was again emailed on 16/12 saying there were "logistical issues" and that my delivery will be rescheduled.
I have tried calling them, on the phone waiting for 30-45 minutes before anyone answers, then hangs up.
Every time you email, you receive a template email that does not answer the questions asked.
I have now asked for a refund on numerous emails with the same template email being sent.
Currently sitting on the phone, waiting on speaking to a person for the 3rd time today.

I placed an order on November 18; however, the delivery has never taken place, and as of today there is no information regarding if or when it will be completed.
The company uses 2 Man Delivery as its courier, who neither answered my calls nor provided any delivery updates. Although the item was advertised by Divan Bed Warehouse with free shipping, I was later asked to pay additional delivery charges. Had these costs been disclosed upfront, I would not have placed the order. This has been a highly unsatisfactory experience, marked by poor service and a lack of transparency and I have requested a full cancellation and refund.

This company is a joke ! Do not use them
I have moved into a new build home I ordered 4 new beds (I sold mine with the my house sale)
My beds did not turn up, they didn’t call me to tell me they were not delivering - I have chased them twice they say the van is broken and they can’t give me a date to deliver them - so I’m in a new house with no beds for my family no offer of help no support no manager or owner I can speak to - disgusting !!!

I would never use this company again. BEWARE
Terrible company, delivery absolutely useless, quality of product "not great" and customer services rubbish.
Ordering was simple however delivery, given a 3 hour time slot for Saturday morning. 1st slot - was told they had broken down. Delivery came Sunday morning. Problem with product had to be collected and replaced. Again told Saturday morning. I called them around 6pm to be told delivery could be up to 11pm. Delivery arrived Sunday morning ! Single bed arrived with no legs and damage to the fabric. 2nd single bed came with feet however not clear where fixings were. Asked customer services for info regarding position of fixings, no info given. Had to unstaple base fabric to reveal position of legs. Sent pictures to customer services upon their request, but no response. Still not clear so requested that the bed was collected and a refund issued. We were told we would hear from delivery/collection company (Falcon2men) within two days when the bed would be collected. Two weeks later still didnt hear, lost all faith and had to DIY the fixings.

what a shower of shit, nine times I waitedin for delivery nine times they didn’t turn up, I got every excuse, electrical breakdown at the depot, flooded depot, heavy traffic, no staff, earthquake everything. When delivery the bed was danaged, then it started all over again. Communication, was like getting blood from a stone. Terrible terrible company how are they still trading. Also the bed amd matress is rubbish, I paid £450 pounds for a small double reduced from £699, what a piece of tat, I would never in a million years recommend this company, they should be investigated by the standards agency…..never again

I ordered a bed for my son and was given a confirmed delivery date. I took the day off work to ensure I was home to receive the delivery. However, two hours after the scheduled time, nothing had arrived. The entire day passed with no delivery and no communication whatsoever.
I waited until the following day expecting some correspondence, but again received nothing. I then contacted the company and waited 45 minutes on hold before finally speaking to someone. I was told there was a problem with my item and that they were waiting for an update on when delivery could take place.
After hearing nothing further, I contacted the company again two days later. It has now been over a week, and I still have no delivery date, no update, and no reassurance as to when—or if—this issue will be resolved.
Due to this completely unacceptable service, I have now requested a full refund via email. While I understand that issues can occur, failing to provide even a courtesy email or message to keep customers informed is unacceptable.
This is the worst customer service I have ever experienced, and I would certainly not recommend using this company. In the meantime, I ordered a bed from another company (bedkingdom.co.uk), and it arrived the very next day, which highlights just how poor this experience has been.
I am now awaiting my refund.

17th December UPDATE 2 days after delivery date still no bed and supplier saying logistics issue and cant guarantee will receive before Christmas.

Have asked for order to be canceled and refunded

Joke of a company - DO NOT ORDER UNLESS WILLING TO WAIT FOREVER FOR YOUR BED!!!!

Ordered a divan bed base 2 weeks ago in the Black Friday Deal.
Received message a week after to confirm a delivery date for today time slot 8-11 am which I confirmed and received confirmation of this.

No bed was delivered and been home allday.

Courier dont answer emails or phone calls.
The bed company have been in contact with me allday but not been able to confirm anything with me.

Ive taken today off work for the delivery, weve got rid of our bed room is empty ready for new bed.
Spare room cant get into as our mattress is currently in there as too heavy to keep moving around until the bed comes.

Our whole house is upside down as waiting for this delivery as normally when you have a delivery confirmed time slot you do get prepared for it.

Its such bad service as looking at the reviews now I am not the only one.
I have given the bed company till Wednesday for delivery and if not want our order cancelled and fully refunded as cant keep waiting in hope and have to find another company that is genuine and FAST delivery this side of christmas and new year.

Will keep you updated if order does arrive but not holding out much hope for it.

11 reasons not to use this company

Please read my ongoing experiences with this company. Currently known as Divan Bed Warehouse.

1. They use a company called Falcon 2 man delivery. The communication pre delivery is very poor and they arrived 3 hours outside of the cited delivery window.
2. The Falcon team off loaded other customers beds onto road side to get to mine. I could assume this is standard practice and mine and your purchase would be treated the same.
3. They are unskilled in delivering using reasonable care and ensuring they look after the items into your property.
4. They damaged my property by uncontrolled and aggressive delivery process. They knocked my picture off the wall which in turn smashed my banister.
5. The driver cited they do not have insurance to cover damage to your property.
6. The bed did not come with the necessary fixtures and fittings.
7. They sent the incorrect items on the first attempt and it took another round of contacting them (which is either an email that they don’t respond to or multiple phone call attempts). It took over 4 weeks from original delivery date to get the parts to complete the bed.
8. The bed is poor in quality with multiple staples misplaced and or protruding. It is of a very cheap manufacturing quality. Not expected to stand any prolonged use..
9. The mattress is of a very poor quality.
10. We have written and called multiple times about the damaged caused. We have had no offer or response to date. The issue will be taking legal course.
11. The communication is difficult with limited understanding or reasoning from their help line, particularly if the do not want to or cannot answer the questions.
I think in some of the reviews the credibility is lost when those issuing top 5 markshave in every review they have done also given top 5 stars.

With my experiences, I would recommend you look elsewhere for your bed purchase and genuinely save yourselves a lot of potential issues and pain.

Absolutely shocking company! Do not use!! Needed to return the beds I bought and they will not refund until they have been collected and still waiting to be collected after 7 weeks! They say they waiting on date from their logistics company Falcon2Man and won’t give me a date! Sitting in my house with beds I can’t use for 7 weeks. Managers won’t contact me. Absolutely disgusting customer service!

⸻

Please avoid this business and do not support them.

Despite presenting themselves online as a professional company and dominating Google search results, this business does not operate from a warehouse. They are based in a private home while advertising themselves as a legitimate, large-scale operation. This alone should raise serious concerns.

I ordered a bed on 24th November, which eventually arrived on 8th December. Delivery was scheduled between 8–11am, but no one showed up and there were no updates or communication. At 7pm that evening we received a call saying they were “on the way.” We were lucky to be home — otherwise the delivery would have failed entirely.

The bed arrived poorly packaged. When we checked the parts before assembly, a critical component was missing, making the bed unusable. We immediately contacted both the delivery drivers and the company. The drivers were helpful and confirmed the part was not in their van.

From 9th December onward, I emailed every single day chasing the missing part. Each response appeared to be an automated or ChatGPT-style reply promising action, but nothing was ever confirmed or actually done. No tracking, no proof of dispatch, no timeline, no manager contact — just empty promises.

I then requested:
• A replacement part
• A full refund and collection of the unusable bed
• Reimbursement so I could source the missing part myself

None of these requests were actioned.

At one point I was told the missing part had been ordered on 9th December and would arrive on 15th December — only to later be told it had never been ordered at all.

Now, over a month since placing the order, the situation is unchanged:
• No replacement part sent
• No refund processed
• No collection arranged
• No reimbursement
• Emails now ignored entirely

This is not poor service — it is systemic dishonesty.

I have reported this business to Trading Standards, who are now supporting me with advice, and I have initiated a chargeback through my bank. After reading other reviews, it is clear this is a pattern and that many customers are experiencing the same issues.

I regret not checking Trustpilot first. The company looks legitimate, but it is false advertising, the product is not fit for purpose, and their actions appear to be in clear breach of UK consumer law.

Hopefully, with the volume of complaints and Trading Standards involvement, this business will be stopped from continuing to mislead and exploit customers.

Save yourself the stress, time, and money — do not order from this company.