Diversity Travel Avaliações 

I spent several hours trying to book a hotel and train for a work trip. (My employer recommends booking through DGI travel, but it wasn't mandatory for me in this case). The website is awful to use. It lags, feezes, does not let you select options, etc. Everything was also more expensive than on other websites. In the end, I booked the hotel and train myself, as this website would not allow me to select the options I wanted. What a colossal waste of time, for nothing. I'm not looking forward to having to use this in the future.

Terrible website. Buggy, unintuitive. Lengthy process. Took like 5 hours to book a flight.

Website constantly freezes and is hard to use.
Many Hotels/connections/flights simply do not show up on the booking tool.

Expect a horrible experience using this product.

Having Ammar pick up my call on the day when I was exhausted from back and forth communication that ended with requests to repeat information I had already given was like experiencing sunshine on a stormy day. Ammar was kind, respectful, listened to me and made sure I was ok. Even when he needed to put me on hold, he asked nicely and also thanked me when he reconnected. Ammar is a great asset to your company !

A perfect torture device of modern times. Options missing from the site, and everything is more expensive. After trawling through, you finally find what you need at double the price. But suddenly, half of the things in your basket are missing. You go back, add them again (now at a higher price). Again, you painstakingly fill in extras and passenger details. It refreshes, and some of your options are missing again. But wait! You can get them back...at a higher price. You accept because you just want out at this point. But then it freezes. You receive confirmation that you've purchased one item. The others appear to be back in your basket. You spend days trying to contact the company. No luck. It's getting closer to the trip deadline, so, panicking, you decide to go back in and purchase the things remaining in your basket - they've disappeared, of course, but you can get them back - at a higher price. You go to pay, and suddenly it pings through. Confirmation of the new items, plus the ones you bought last week. Congratulations, you've bought everything twice! You try ringing the company, but of course all the employees are occupied, presumably with other damned souls. You now have to explain to your budget holder why their trip is now costing five times the original estimate. You wonder if you will be sacked, and wonder if you can muster the will to care.

I haven’t feel so frustrated and angry in years as with this service. I booked an overseas flight 3 months ago, and I’ve been trying for all the possible means (email, calls, etc) to ask them to make a modification to my name on my booking, because I already was told by the airline that if the name doesn’t match the passport I won’t be able to flight. I am literally begging the agent that answer the calls to help me with this and his answers are always the same. My flight is in 4 days and I don’t want to see my self in the disastrous and embarrassing situation of not being accepted in the flight because of the negligence and incompetence of an agent. Please can someone contact me to solve this issue?

Very buggy and slow. Does not work

It is such a poor service. The online portal is soooo buggy it is practically unusable, just spent nearly an hour trying to book a hotel then ended up doing it over that phone.

Im forced to book work trips through this organization. They provide no service that i couldnt get with less effort without them, but do take a percenage of every trip, making travel more expensive. Seems like a legalized mafia style racket.

If you like your time wasted, go to Diversity Travel (DGI). A single search can crash the whole website.
I received confirmation from them and soon received another confirmation saying that the previous confirmation was cancelled.
Cannot believe this is a service existing in the year of 2026.

Repeating other's experience: buggy website with problematic frontend, extremely slow support.
I regret that our uni FORCES us to use this piece of code.

Their online system is outdated, slow and confusing.
Their support is just good enough to correct their own errors.
What you won't get back is the time they wasted.
I expect they will by out of business soon so go to someone with a better rating and save that time for your kids, hobbies and profits instead on having these guys steal it.

Absolutely abhorrent and redundant service. Diversity travel only complicates travels that I make for my work, it costs much more than booking outside of the service and customer support is way too slow (more than 30 minutes in line for calls, and weeks to respond to mails). The company feels like it is mostly in the game to profit from public tender rules: cutting themselves large margins, while providing as limited service as possible.

I do not understand why any organisation would engage DGI travel to provide services. I have used them multiple times because i’ve had to. The flights are more expensive than booking with an airline directly, their platform is not user friendly at all and is extremely slow, and it takes several hours if not a day to get a response from their team - with or without a crisis situation where you require emergency travel. If you can avoid using them - do!!! Absolutely no value-add in using their service if you can book with providers directly - in fact you’ll have more protections and more efficient ability to rearrange travel or cancellations if you book directly with the airline. DGI are not worth the time or the money.

I would have better luck booking a hotel by smashing my head against the keyboard repeatedly until I randomly opened a web browser and managed to smash the right location, hotel, and card information in.

Seriously, if you are a company looking to invest in a travel agent, this ain't it. The user interface cost your employees time, the redundancies cost patience, and the options available through this company are nearly double or sometimes even triple the cost of what I could find on my own. The agents are nice, but also about as competent in navigating the site as your average person - carrying not expertise or ability to solve your issues. Over all paying for a time and energy costly process to offset what could be a five minute task on your own makes no sense, so I would not recommend this service.

OMG! It really takes an effort to be this BAD! It is incredibly frustrating on every level. The website takes forever to load and freezes all the time, when you think you have it, it freezes and you have to start over again. The quotes and bestelbon system works very poorly, with lots of problems all the time. The flight offer is very scarce and more expensive that in other platforms...everything is bad, nothing works and I HATE that I am forced to use it at my university. WHAT A WASTE OF TIME AND MONEY!

Repeated errors in the booking system, and incompetent staff who repeatedly fail to correctly book fares and do not deal wth complaints in a timely fashion.

Terrible, terrible and once more Terrible. So many errors and issues in the booking system. Booking a journey without them takes you max 20 minutes, booking a journey with DGI takes up to 6 hours and countless of waiting while then hearing later that your quote got expired. Also way more expensive than booking without DGI.

The online platform is terrible. I have never been able to book without having to call the team. There are always glitches and problems and it takes an age to load or save anything. In addition the prices are considerably higher than those you get online - especially the "humanitarian" rates which are meant to be for charitable organizations.

If there had been a zero star option, I would have awarded this. Online booking tool is totally useless; quirky and in many cases does not work at all with no explanation given to why bookings are failing, somethimes bookings appear to have been confirmed but actually they haven't - surprise! Booking using a DGI agent rather than online results in crazily inflated prices, it's a lose lose option for clients. Avoid at all costs. Expensive, unreliable, frustrating.