Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
A empresa respondeu
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Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
A empresa respondeu
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver mais
A empresa respondeu
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver mais
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido
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Fromm picking up my car to returing car DLG kept me up to date with what was happening. Superb service.
Communication throughout was fantastic. Coordination of car collection and delivery of hire car was perfectly timed as was collection once car was repaired.
Staff were professional and courteous - was very impressed with the whole process.
Great service, car was collected when they said it would be, text message and phone calls to keep me updated throughout the repair process and car delivered back when it was finished - couldn't ask for more.
Poor communication, very poor transparency and strongly suspected over specified repair requirements.

Resposta da DLG Auto Services - Aylesbury
Excellent service and work completed to a high s tandard
It took over 2 weeks to repair minor damage.

Resposta da DLG Auto Services - Aylesbury
Excellent customer service and car repair. I would very highly recommend.Delivery of courtesy car, collection and return of my vehicle everything went like clockwork. Very Impressive friendly people.
The company kept me well informed of progress of the repair. The collection and delivery of my car and the provision of a courtesy car were handled well.
The quality of the repair was very good.
DLG Auto Services fitted the job to my schedule requirements and did an excellent repair. I was particularly impressed with the gentleman who collected and delivered my car. He was the perfect ambassador for the company.
The collecting driver was on time and very polite. He explained the driving system of the courtesy car very well and inspected the condition of two cars for any scratches.
The job was well done, but took quite a lot longer than anticipated. I am aware that staff illness caused this, but for me it meant nearly an extra week utilising a very small (compared with my BMW X3) and not very comfortable Ford Fiesta.

Resposta da DLG Auto Services - Aylesbury
It was all done very efficiently and they kept me informed as to what was happening and how long the repairs would take. Would highly recommend them.
very bad experience with them my car not repair correctly all the warning light coming back i have to ring them lots of time to chase up car received with dirty seat do not recommend them.

Resposta da DLG Auto Services - Aylesbury
Gaps was not equal all round and the paint didn't match the colour of the car and was sent back to dealer to be redone, gaps put right but paint still didn't match rest off car and had to get it redone by the main dealer which now matches rest of car

Resposta da DLG Auto Services - Aylesbury
From beginning to end the whole service I received from DLG was excellent. I was kept fully informed from the time my vehicle was collected for repair to the moment it was delivered back to me. DLG staff were very courteous at all times and John who returned my car was very professional in his conduct. The repairs to my car were faultless. Great service throughout.
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