Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
A empresa respondeu
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Veja o que dizem as avaliações
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver mais
A empresa respondeu
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver mais
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver mais
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido
- 03458353737
4,6
Excelente
244 avaliações
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Prompt service and easy & clear process.
15 de junho de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Poor customer service
When I arrived to collect my car I was not invited to inspect the repair to the paint work and alloy wheel before signing a form. I asked to see the work before signing and the repair to the alloy wheel had not been done. I had to wait whilst it was done.
This is basic customer care. What would the garage have said if I'd noticed it once I got home? Mmm - I'd damaged it myself on the way home perhaps?
The parking is very limited and it was difficult to park the hire car so I could collect my own car.
I would never use this garage out of choice
18 de junho de 2023
Resposta da DLG Auto Services - Aylesbury
Hello,
Thank you for taking the time to leave your review. We sincerely apologize for any dissatisfaction you experienced during your repair experience. Your feedback is extremely valuable to us as it helps us identify areas where we can improve the customer service.
We have already shared your feedback with our team at Aylesbury to make them fully aware of the issues you encountered and to improve the customer journey in the future.
Good communication throughout the whole…
Good communication throughout the whole process
28 de junho de 2023
Great customer service and continuous…
Great customer service and continuous communication. Thank for a stress free experience.
28 de junho de 2023
Great Service
From the very start everything was professional and easy to understand. The work was completed in good time and was to a high standard. All the staff were polite.
28 de junho de 2023
Fantastic service
I was happy with the service i received the team were very helpful and polite and my car was collected and returned in good time
28 de junho de 2023
Dropped my car off and got it back a…
Dropped my car off and got it back a few days later all done and cleaned inside and out! All good.
28 de junho de 2023
Excellent no hassle service.
Excellent no hassle service.
Car was collected, repaired perfectly and dropped off
28 de junho de 2023
Dave. Milton Keynes
DLG were absolutely superb, from start to finish in the way dealt with my claim. I was kept informed throughout the whole period and I received my car back, one day ahead of schedule. I wholeheartedly recommend the company.
19 de junho de 2023
Fast and kept informed
19 de junho de 2023
Great staff and service
The staff were amazing
The car was collected on time and returned very quickly and the workmanship was excellent
Thoroughly recommend this garage
19 de junho de 2023
Excellent service from start to finish
Excellent service from start to finish. Really friendly and helpful people at the office. Was kept up to date with the repairs to the car the whole time and the finished repair was outstanding. Would 100% recommend this company for your car repairs. Thank you!
20 de maio de 2023
Avaliação não solicitada
DLG were quick
DLG were quick, efficient and kept me up to date with what was happening with my car.
25 de maio de 2023
when I recived car back
when I recived car back, I spot that door uoholstery is damaged (leather and plastic handle)
also after few days I found a styrofoam door part under driver seat.
15 de maio de 2023
Resposta da DLG Auto Services - Aylesbury
Thank you for taking the time to share your feedback. I am sorry to hear about the issues you faced upon returning your car. Please accept my sincerest apologies for any inconvenience caused.
Rest assured, I have escalated this matter to the leadership team at Aylesbury and requested them to investigate this issue further, and respond to you directly.
Very professional
15 de maio de 2023
very good communication
11 de maio de 2023
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