DLG Auto Services - Basildon Avaliações 281

O TrustScore é 4.5 de um total de 5

4,6

Luckyn Lane, Yardley Business Park, SS14 3BZ Basildon, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was very impressed with the service i received when my car was with DLG Autos. Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do.... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Reino Unido

  • 03453030352

4,6

Excelente

O TrustScore é 4.5 de um total de 5

281 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Avaliado com 5 de um total de 5 estrelas

Repair

Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.

5 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Car Repair …

Car was collected & delivered by a very polite & friendly person. I was kept updated every step of the way

10 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, car picked up efficiently, very knowledgeable pick up driver, kept well updated about repair, understanding about the urgency and returned quickly fully repaired and cleaned, very happy with the visible workmanship.
The majority - all bar one - of all the staff we spoke to, from initial contact through insurance company to return by driver were excellent, professional, understanding and helpful.

10 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

The worst company I have ever come…

The worst company I have ever come across. Still waiting for them to finish completely fixing my car after over a month. No update nothing! Absolutely useless!

25 de março de 2025
logotipo da DLG Auto Services - Basildon

Resposta da DLG Auto Services - Basildon

We understand your frustration with the delay in your car repairs. We strive to provide timely and efficient service, and we apologise that your experience has not met those expectations. We are committed to resolving this issue as quickly as possible and will reach out to you directly to discuss this further.

Avaliado com 5 de um total de 5 estrelas

Five stars from me

I was very happy with my experience with DLG Auto Services, from picking up my car to dropping off.
The office kept me up to date every few days with which stage my car was at, and when it would be finished.

18 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Very happy with service received.

The car was collected Grant a very pleasant kind man. Grant telephoned prior to his visit advising he was on his way. He explained the processes of repairing my car ensuring i understood what was to happen. Your office kept me up to date every 48 hours. Grant returned the car to me and again explained the repair. Such a lovely polite young man. Excellent customer service all round

14 de março de 2025
Avaliação não solicitada

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