We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver mais
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We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver mais
A empresa respondeu
Awesome service. Car was picked up and delivered within agreed SLA and work was completed to perfection. Thank you
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Ver mais
A empresa respondeu
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Reino Unido
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Staff pleasant and courteous. Efficent service.
Customer relations superb.
Quick turnaround. High quality work
The car was collected Grant a very pleasant kind man. Grant telephoned prior to his visit advising he was on his way. He explained the processes of repairing my car ensuring i understood what was to happen. Your office kept me up to date every 48 hours. Grant returned the car to me and again explained the repair. Such a lovely polite young man. Excellent customer service all round
Very Helpfull kept me informed at all stages of repairs a good service etc done
My recent experience with DLG was fantastic. I was so impressed with the quality of work delivered.
Thank you so much!
Great service, very quick turn around and kept informed all through the process.
Car collected from home saving trouble of getting it to wherever. Excellent repair job in suitable amount of time. Cant see where it was done. Car delivered home by Tony in a friendly, pleasant way reversing it in for ease of access next time it was used. It had protective covers to keep car clean inside as it was cleaned both indoors and out. The work is guaranteed for 5 years. We were kept up to date by phone by staff and when phoning them the phone was always answered and not left ringing for ages.
The whole package from the helpful professional staff in your offices to the great job done on my car repair..... plus the beautiful clean condition my car was in when returned and last but not least the two drivers one collecting and one returning my car who were so good to me
Absolutely fantastic ,quick recovery, quick delivery, friendly service and delivery but on top of it all QUALITY finishing repairs could not be happier thank you and I would not hesitate in recommending them
DLG were very professional kept me updated at all times and did an excellent job in their stated time scale
Great communication updates every step of the way staff polite and helpful
Work carried out quickly and smoothly and end result absolutely amazing
Although the repair took a little longer than I expected, I was kept up-to-date at all times re: the progress.
Great efficient service and they kept me updated at all times . Would recommend.
Excellent service and repairs. Kept updated at all times. I highly recommend this garage.
The service was 1st class, even when the repair was delayed due to manufacturers delaying the delivery of parts, your customer service department constantly kept us informed with calls every couple of days.
The finished article looks like the day it rolled out of the showroom.
The work has been done satisfactorily, and all the while during the process I was kept informed of progress.
Although there was a delay in getting parts,I was kept informed weekly.
When my vehicle was returned it had not been road tested and there is a slight squeal from the rear although nothing much ( the damage was severe rear impact and the electronic handbrake kept the car in place, whether it is anything to do with that I'm not sure). Also one of the number plate lamps did not work but that was an easy fix for me to do and less teouble than havjng to return the car.
The repairs, however, looked great.
I had a v good service from the garage The car passenger doors locks were repaired to my satisfaction.
Thoroughly helpful and efficient from start to finish. My car came back looking like new
Amazing experience with this company from start to finish. They organised the collection of my car, kept me updated throughout with a link to progress that I could check at anytime. The work carried out is exceptional and I am so grateful for how clean the car was when returned too. Thank you.
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