DLG Auto Services - Birmingham Avaliações 481

O TrustScore é 4.5 de um total de 5

4,6

15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB


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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • 15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Reino Unido

  • 03453030431

4,6

Excelente

O TrustScore é 4.5 de um total de 5

481 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Great admin staff

Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.

28 de abril de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that you were pleased with our admin and repair teams! It's great to know you were kept updated and that you appreciated the valet service.

Avaliado com 3 de um total de 5 estrelas

Car returned with interior damage

Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.

20 de abril de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We regret to hear about the interior damage and your previous issues. We aim for vehicles to be returned in their original condition and will review this situation.

Avaliado com 5 de um total de 5 estrelas

Very impressed with the repairs and car…

Very impressed with the repairs and car returned with full valet, within 1 week. Great service and communication throughout

13 de abril de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that you were impressed with the repairs and the valet service. It's great to know that you received great service and communication.

Avaliado com 5 de um total de 5 estrelas

Couldn't have been better

The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.

13 de abril de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear you received impeccable service! It's great to know you were well-informed throughout the repair process and that you were pleased with the car's presentation upon its return. Thank you!

Avaliado com 5 de um total de 5 estrelas

DLG Auto Services did a fantastic job…

DLG Auto Services did a fantastic job on my ford puma car came back looking brand new highly recommend

17 de março de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that your Ford Puma looks brand new! Thank you for highly recommending our auto services; we appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and everyone I saw (or spoke to on the phone) were fantastic. Really good communications all the way through. I was delighted with the service provided and was so grateful for the speedy repair to my car. It even came back washed and valeted. What superstars!

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our communication and the speedy repair of your car. It's great to know you were delighted with the service. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Car repaired to high standard.…

Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..

10 de fevereiro de 2026
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!

Avaliado com 5 de um total de 5 estrelas

I couldn’t give this company a better review

I couldn’t give this company a better review. They kept us in touch all the way through and I couldn’t recommend them enough. Staff were so helpful and pleasant.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our staff's helpfulness and communication. Thank you for the recommendation!

Avaliado com 5 de um total de 5 estrelas

Fantastic staff and service

Fantastic staff, kept me well informed throughout. Finished to a very high standard and extra quick.

8 de dezembro de 2025
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We're happy to hear that our staff kept you informed and that you're pleased with the quick, high-standard work. Thank you for your positive feedback!

Avaliado com 1 de um total de 5 estrelas

Very poor communication.

25 de novembro de 2025
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish, brilliant staff all round ie staff on phones, repair staff and delivery drivers, kept you informed every step of the way and always polite and went above and beyond with collection and delivery due to work commitments would highly reccommend this company

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic from start to…

Absolutely fantastic from start to finish. Collected the car and delivered back to the door like new. Always someone available to talk to on their helpline for advice and they kept regular contact to let me know how repair was going.

19 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

Manager needs a lesson in customer relations

Complaint Upheld .....Case No 217526997
Incase you miss my review on Google regarding the ongoing dispute with manager Mr Rob Griffiths for refusing to repair my car , I have now recieved an apology and compensation from Direct Line.. case now closed........thak you all on Fb

5 de agosto de 2025
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

Hello, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future

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