DLG Auto Services - Birmingham Avaliações 

485
O TrustScore é 4.5 de um total de 5

4,6

15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • 15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Reino Unido

  • 03453030431

4,6

Excelente

O TrustScore é 4.5 de um total de 5

485 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(485)

479 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Thank you for the service

I wanted to write to thank you for the service I have received throughout the process of my vehicle repairs. Everyone that has communicated with me has been friendly and professional and they've been a pleasure to deal with. The repairs were carried out much quicker than expected. On inspection of the end result, now my car has been returned, I am delighted with the quality of the work.

Using the rating scale (on the leaflet provided) I would score you 9/10.
Thank you for your assistance and I would be happy to recommend you to others.

20 de maio de 2025
Avaliado com 1 de um total de 5 estrelas

Absolutely joke no customer service calling people liers

Would give 0 if I could didn't let me know what they had done when I ask the question they hadn't done a part in which they called me a lier saying it wasn't done by the accident and they wasn't doing it who do they think they are to call me that when it's my car and I know what's what with it when it's my pride and joy there a absolutely joke it will never ever go there again who do they think they are it says on the phone line that if you having a bad time or disabled let them know and they will do all they can well that has just gone out the window your the last people I'd ring as I feel worst😰😰
Funny how I sent photos from my home camera to prove they were not already there and were from the accident I think it's a open and shut case in my eyes !!

8 de maio de 2025
Avaliação não solicitada
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

Sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. your insurance company can arrange an independent inspection who will either uphold or reject our assessment. I regret we could not reach agreement in this matter

Avaliado com 1 de um total de 5 estrelas

Repaired work was shocking and still…

Repaired work was shocking and still needs redoing

29 de abril de 2025
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We understand your frustration with the recent repair work. We strive to provide high-quality service and are disappointed to hear that you were not satisfied. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Avaliado com 1 de um total de 5 estrelas

Poor service

Poor service, was told car would be polished and valetted. It wasnt. Had to go collect car myself as they could not be bothered to deliver my car to me

22 de abril de 2025
logotipo da DLG Auto Services - Birmingham

Resposta da DLG Auto Services - Birmingham

We understand your frustration. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We will investigate this matter further to ensure that our service standards are upheld.

Avaliado com 5 de um total de 5 estrelas

I recently had my car repaired by DLG…


I recently had my car repaired by DLG Car, and they did an absolutely amazing job! The team was professional, efficient, and took great care to ensure the car was fixed to a high standard. It looks and drives like new again! The customer service was excellent—friendly, informative, and they kept me updated throughout the process. I highly recommend DLG Car for anyone needing reliable and quality car repairs. Thank you for your outstanding work!

Roy Davis

17 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

DLG - GREAT SERVICE

Everyone who I dealt with at DLG Services in Birmingham were really friendly, helpful and very efficient. Special thanks to Phil who collected and returned my vehicle - just a very nice, polite man.

My car was returned within seven days and they kept in touch every day to give me an update - thank you.

11 de março de 2025

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