I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
A empresa respondeu
Localização
Trocar localizaçãoRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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Veja o que dizem as avaliações
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver mais
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Ver mais
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... Ver mais
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido
- 0345 3031704
4,3
Excelente
480 avaliações
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Poor communication
29 de outubro de 2024
Resposta da DLG Auto Services - Wakefield
Sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very efficient & professional services provided by Wakefield DLG Auto
DLG provided a highly professional & efficient repair service together with excellent & very pleasant telephone communications
29 de outubro de 2024
Was a wonderful experience with DLG
29 de outubro de 2024
Excellent service
This company kept me fully updated all the way with my car repairs
1 de outubro de 2024
A very efficient service
A very efficient service, from start to finish.
I was kept informed of the progress at regular intervals, throughout.
29 de outubro de 2024
Very pleased to deal with
Very pleased to deal with.
I-Was kept up to date with the repair situation which is always nice to know.
I would definitely use the company again if the occasion arose again (hopefully not)
Thank you for all your help.
22 de outubro de 2024
Good communication and friendly staff…
Good communication and friendly staff always kept up to date
15 de outubro de 2024
Great quality repairs
Amazing and friendly staff, great repair and estimate for time to repair was spot on accurate.
15 de outubro de 2024
Excllent communication and service…
Excllent communication and service throughout
8 de outubro de 2024
Good service and kept informed of progress
Kept informed of progress and easy to contact
8 de outubro de 2024
All’s well that ends well
After a shaky start discussing the length of time it took for you to pick my car up for repair you dealt really well with the repairs and kept me informed when it would be returned Thank you for your assistance
15 de outubro de 2024
Excellent service
Excellent service, was updated at every stage...no inconvenience to my daily routine
8 de outubro de 2024
Really good sirvice even got my car…
Really good sirvice even got my car back early
8 de outubro de 2024
The garage reacted to my request that…
The garage reacted to my request that the car be back before a certain date,it was back in good time with the repairs completed and the car fully valeted, itlooks like new.
Customer service is good, I was kept informed about how the repair was progressing.
8 de outubro de 2024
Avaliação não solicitada
Fault on van (lights) Luke came out a…
Fault on van (lights) Luke came out a fixed the problem good work no waiting
1 de outubro de 2024
Avaliação não solicitada
Resposta da DLG Auto Services - Wakefield
We're delighted to hear that Luke was able to resolve the issue with your van's lights promptly and efficiently. We appreciate your positive feedback and are glad you were satisfied with the service.
I would like to have provided a 5 star review but….
I would like to have provided a 5 star rating. Certainly the quality of the repair job was excellent, the car was returned washed and vacuumed and the personal service when arriving in the hire car to leave it in exchange for picking up my own vehicle was friendly, helpful and informative. However, in the preceding days I had difficulty getting in touch with the garage to check progress, discus timings as to when the repair would be carried out and when it would be completed. Either I couldn’t get through or when I could the person answering couldn’t tell me.
24 de setembro de 2024
Resposta da DLG Auto Services - Wakefield
We appreciate your feedback and understand your frustration with the difficulty in reaching us. We strive to provide excellent customer service and are disappointed that you experienced communication challenges. We value your business and will use your feedback to improve our communication processes. Thank you for highlighting this issue, and we hope you will choose us again for your future vehicle needs.
The lack of availability of a courtesy…
The lack of availability of a courtesy car meant I had to wait quite a while to get my car repaired.
Apart from that, everything else was great. Everyone I spoke to over the phone was helpful and professional.
A huge 5stars to the lovely gentleman who delivered the courtesy car and took mine away for repairs and returned it. Thank you
24 de setembro de 2024
Resposta da DLG Auto Services - Wakefield
We appreciate your feedback and understand the inconvenience caused by the lack of a courtesy car. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our services.
We are delighted to hear that you found the rest of your experience positive, particularly the helpfulness and professionalism of our team. We are also thrilled to hear about the excellent service you received from the gentleman who delivered and collected your car.
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