Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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Veja o que dizem as avaliações
Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... Ver mais
A empresa respondeu
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver mais
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido
- 0345 3031704
4,4
Excelente
483 avaliações
Pede aos clientes que avaliem
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Service from pick up to delivery after…
Service from pick up to delivery after being repaired was very good. Repair and bodywork is great!
7 de outubro de 2024
Brilliant company
Brilliant company, arranged pick up, kept me informed all through the repair process. Very fast. Only thing that stopped me giving 5 stars was when I received a message to say the repair was complete & they would call to arrange dropping my car back off, they didn't so I spent 2 days trying to get through to arrange myself.
29 de outubro de 2024
DLG Auto Service wakfield
DLG Auto Service wakfield excellent great work they completed on my car replace brand new bumper thank u very happy customer.
28 de outubro de 2024
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Poor communication
29 de outubro de 2024
Resposta da DLG Auto Services - Wakefield
Sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very efficient & professional services provided by Wakefield DLG Auto
DLG provided a highly professional & efficient repair service together with excellent & very pleasant telephone communications
29 de outubro de 2024
Was a wonderful experience with DLG
29 de outubro de 2024
Excellent service
This company kept me fully updated all the way with my car repairs
1 de outubro de 2024
A very efficient service
A very efficient service, from start to finish.
I was kept informed of the progress at regular intervals, throughout.
29 de outubro de 2024
Very pleased to deal with
Very pleased to deal with.
I-Was kept up to date with the repair situation which is always nice to know.
I would definitely use the company again if the occasion arose again (hopefully not)
Thank you for all your help.
22 de outubro de 2024
Good communication and friendly staff…
Good communication and friendly staff always kept up to date
15 de outubro de 2024
Great quality repairs
Amazing and friendly staff, great repair and estimate for time to repair was spot on accurate.
15 de outubro de 2024
Excllent communication and service…
Excllent communication and service throughout
8 de outubro de 2024
Good service and kept informed of progress
Kept informed of progress and easy to contact
8 de outubro de 2024
All’s well that ends well
After a shaky start discussing the length of time it took for you to pick my car up for repair you dealt really well with the repairs and kept me informed when it would be returned Thank you for your assistance
15 de outubro de 2024
Excellent service
Excellent service, was updated at every stage...no inconvenience to my daily routine
8 de outubro de 2024
Really good sirvice even got my car…
Really good sirvice even got my car back early
8 de outubro de 2024
The garage reacted to my request that…
The garage reacted to my request that the car be back before a certain date,it was back in good time with the repairs completed and the car fully valeted, itlooks like new.
Customer service is good, I was kept informed about how the repair was progressing.
8 de outubro de 2024
Avaliação não solicitada
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