I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
A empresa respondeu
Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.
A empresa respondeu
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver mais
Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Ver mais
I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido
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You need to give yourselfs a pat on the back, you where fast, efficient and you kept me informed of the progress, everything that's required.
Shocking customer service and ability to plan ahead. Car was due back over 5 weeks ago. I've been extremely patient but constantly having to chase them for updates, sitting on hold and then them not calling back when they say they will is completely draining. Excuses are always waiting on parts or waiting on specialists so can't even give you a revised completion date, never any apology for the incovenience. It seems picking up a phone to chase their suppliers or update customers is just too difficult for this company.

Resposta da DLG Auto Services - Wakefield
Great service everything was fast and smooth
very quick response.
Kept well informed with repair and completion date.
Very pleased with the repair good as new.
total pleasure to work with yor team , no problems at all allway through the procedure of fixing my car ,
1st time in car fully road worthy drove over to show so they could preordered parts, car collected then not touched as awaiting parts on back order 3 weeks plus, went over and swapped over as courtesy car stank like an old pub
2nd time weeks later car re collected returned but sun roof blind not tensioned up after repair to panorama sun roof, plus loose wire on tail section, took it back to show Arranged recollection with a courtesy car from a other source .
3 rd time car collected courtesy car no show. Emailed DLG a wow they answered ( that was a first never reply to quite a few
Text contractors by Messages never answering the phone all documented)
They stated will case up ( according to hire firm this was first request, funny it was timed 10 minutes after my email to them.
Car blind now ok but returned but rear off side internal light lens broken, was advised but asked for car back as it was on back order?
So still not 100% repaired

Resposta da DLG Auto Services - Wakefield
Quick, efficient and with good communication from beginning to end. The standard of work was excellent.
The repairs to my car were carried out in good time, were pefectly done with minimum of fuss or delay. The courtesy car was excellent and I was delighted with the whole job.
Exterior repairs were good. Internal cleaning was poor.
Quality repair and kept upto date on the progress. Extremely satisfied.
Communication was superb, the quality of the repair was exceptional, everybody I spoke to was polite and courteous....
Excellent communication, picked up the car from my work,I was called to say when it would be done, returning it a week later fully repaired to a heigh standard and valeted. I’d highly recommend DLG Auto Services.
Picked car up from my home and repair looks sound, just like original.
Dropped hire car off at DL when I picked my car up.
All very straightforward
The whole experience with DLG Auto was faultless and what we were told was to happen, did happen. The repair job was excellent. Would highly recommend.
Great service, kept in loop from start to finish. Got car back like new. Well happy
Excellent service from super helpful people and a cracking job done too. Car came back all shiny and new, looking in mint showroom condition.
Great staff, Very friendly and helpful put my mind at rest during the repair and did a lovely job of my car. Thankyou.
Very professional, helpful and polite. The repair to the vehicle were to a very high standard.
The communication, at all stages of repair were excellent, and the vehicle was repaired and returned sooner than the original date stated.
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