DLG Auto Services - Wednesbury Avaliações 

257
O TrustScore é 4.5 de um total de 5

4,3

Patent Drive, Britannia Park, WS10 7XD Wednesbury, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... Ver mais

Avaliado com 5 de um total de 5 estrelas

First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, Reino Unido

  • 0345 3031732

4,3

Excelente

O TrustScore é 4.5 de um total de 5

257 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(257)

495 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wow!! 10/10 Excellent service from start to finish.

Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an excellent service throughout. The repair took just over 24 hours and it was returned fully valeted too! You just cant get better than that!. The repair has been completed to a high standard too. One happy customer!. Absolutely No hesitation to use this company again.

4 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, kept informed throughout the repair, car collected and returned without problem, repair carried out quickly and efficiently. Only minor issue was the car hadn't been vaccumed inside as stated, but everything else was excellent

4 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

DLG Auto Services

This company repaired my car after someone bumped the rear of my car.
It was a seamless process, with good communication and efficiency. I did put them under pressure to return my car quickly, as I needed to use the car to go on holiday. I was very happy that they managed to achieve this.

4 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Following an accident with my car was…

Following an accident with my car was taken from Devon to Wednesbury for repair. Throughout the lengthy process December - February, due to waiting for parts. I was regularly kept updated by email. Any telephone contact I had was always very helpful, friendly and reassuring. Especially Jessica, Thank you all very much

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

The whole process was smooth and easy to follow. Everyone I spoke to was pleasant and helpful. They kept me informed at every point and contacted me when they said they would. The repairs were completed to a high standard and in a timely manner.

7 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Unbelievable Service. This is my second review as I have now…

This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, by phone, email and text. Always polite, helpful and professional. They beat their expected completion date by several days. A stressful episode made easier by the highest standards of customer service. Thoroughly recommend this company for peace of mind.

22 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very bad fine finish paintwork .

Staff originally helpful . Had car taken back again for things missed . One large area of repair was a good standard but other damage area was not done and finish terrible. The fine finishing touches are just not there . After second time of doing , work was terrible to say the least. Cracks in customer care appear when you question quality of work. The paintwork was a mess and yet again did not fix original fault. Was fobbed off when pointed out errors. Reported to insurance company who originally after speaking with them agreed with them .
However I was not prepared to accept this . I got independent engineer report and claim was re opened.
Car insurance engineer came out and had look at work and agreed with me , and independent engineer report . Immediately saw the damage which I sent car back originally for rework again . One part was still visible whilst sitting in car. Also the paintwork finish around the edges was a very poor standard, not done correctly .
I have appointed a new car body repair shop to re do the repair work to the vehicle.
Hope no one has to use their services . Had I accepted being fobbed off for missed damage repair and very bad paint finish , I would have to pay for repair myself threw no fault of my own .
Would not recommend using there services .Very upsetting experience dealing with them.

27 de dezembro de 2023
logotipo da DLG Auto Services - Wednesbury

Resposta da DLG Auto Services - Wednesbury

Hi, thank you for leaving your review, sorry you did not have a great experience.. If you would like to discuss this matter in more detail, please call us

Avaliado com 5 de um total de 5 estrelas

Great service

Would highly recommend this company very professional throughout my experience with them. I was kept informed with everything that was happening to my car. The repair was fantastic couldn't tell there was ever any damage. Car came back lovely and clean . Thanks DLG Auto Services.

8 de fevereiro de 2024

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