First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoPatent Drive, Britannia Park, WS10 7XD Wednesbury, England, GB
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Veja o que dizem as avaliações
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... Ver mais
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... Ver mais
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, Reino Unido
- 0345 3031732
4,3
Excelente
257 avaliações
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Car Repair.
My car was collected on the date specified, in a quick courteous manner by a very pleasant driver, the garage kept me well informed of the status of the repair with regular updates, once my car was returned it looked fabulous you would never of known i had a big bump in the back bumper , brilliant service I would highly recommend this garage for any bodywork repairs.
19 de janeiro de 2024
People were really friendly and…
People were really friendly and professional from start to finish. They kept us updated at all times
17 de janeiro de 2024
great service and great communication
19 de dezembro de 2023
Even when something went wrong they made it right
My car was being repaired after a small prang. They called me to inform me at every stage of the process of what would be happening next. They returned my car to me earlier than originally planned as I had informed them of upcoming jury service. There was a problem after they returned the car which they resolved the next day. Every member of staff I spoke to was courteous and professional would highly recommend DLG Wednesbury
19 de dezembro de 2023
Great quick efficient and friendly…
Great quick efficient and friendly service from start to finish
19 de dezembro de 2023
Excellent workmanship & Communication.
19 de dezembro de 2023
Everything was perfect
20 de novembro de 2023
No fuss great customer service all round
15 de novembro de 2023
Really great service
The team kept me really well updated, they were really efficient, too. The communication was fantastic - and appreciated.
15 de novembro de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Spraying plastic trim when it did not…
Spraying plastic trim when it did not come out of factory with paint on.
8 de novembro de 2023
Resposta da DLG Auto Services - Wednesbury
I'm sorry to hear that you aren't happy. I have asked the site to get in touch with you directly to discuss this.
I was kept up to date with progress and…
I was kept up to date with progress and the car was delivered back earlier than anticipated, in an immaculate condition
25 de outubro de 2023
Probably the worst garage I’ve ever had…
Probably the worst garage I’ve ever had the misfortune of having to deal with through no fault of my own.i could be here all night saying what’s gone wrong and how awful their work is and customer service is shocking!!
3 de novembro de 2023
Avaliação não solicitada
Resposta da DLG Auto Services - Wednesbury
Hello, I'm sorry that the service has not met your expectations. We'd like to look into this for you, please would you contact us directly so that we can investigate it? Thank you
Very customer focus company
2 de novembro de 2023
Brilliant 🤩
25 de outubro de 2023
They have done a good job of repairing…
They have done a good job of repairing my damaged car. Only problem was the door handle was not inset properly but bodywork and doors super job.
25 de outubro de 2023
It was easy to contact DLG and response…
It was easy to contact DLG and response was quick and positive
4 de outubro de 2023
Fantastic service
Communication throughout exceptional. Damaged rear door repaired and it now looks as good as when it left the factory. The colour match (Hyundai shadow grey) is fantastic. Car was cleaned inside and out before I collected it; it was like collecting a new car from the dealer.
9 de outubro de 2023
Avaliação não solicitada
Great service from start to finish
Great service from start to finish. Highly recommended
4 de outubro de 2023
Quality workmanship
Quality workmanship, kept me well informed on the progress of the repairs.
4 de outubro de 2023
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